Positive - office and nursing staff are caring and conscientious, plenty of various programs and activities to keep residents socially active, physically fit, and spiritually connected.
The housekeeping and maintenance staff has also been conscientious, friendly and helpful, even beyond the call of duty at times.
Negative - I have observed the downstairs rest room, off of the living room, to be dirty, even very dirty, on several occasions, sometimes on weekends when there may be less staff. Once there was feces on the floor and toilet, which had been there for a while because it was dried up.
The biggest complaint right now, is the food. A new chef came on late in 2015, a huge change from the previous chef. The food had been delicious, healthy, and in a style that the residents enjoyed. The food now is not heart-healthy at all, much more starchy, very little meat or protein, overcooked vegetables, and in unusual or poorly executed styles. Maybe there has been a budget cut as well as the new chef. Some of the dining room staff are friendly and helpful, some are insensitive to the needs of elderly, even rude.
Residents are assigned seats in the dining room, which may be more efficient for the staff, but it makes socialization more difficult.
The grounds and gardens provide a pleasant, natural environment, and the students from the neighboring school sometimes come to share an activity with the residents. There is a daily exercise class, and daily evening prayer, both led by residents.