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Truewood by Merrill, New Bern

2701 Amhurst Blvd, New Bern, NC 28562

(800) 558-0653 (Call a Family Advisor)

3.93

(29 reviews)

Offers Assisted Living, Independent Living, and Memory Care
Top rated on Caring.com

2015

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Reviews of Truewood by Merrill, New Bern in New Bern, North Carolina

3.93

(29 reviews)

  • Facility

    4.5

  • Staff

    4.2

  • Food

    3.7

  • Activities

    4.7

  • Value

    3.7

Top rated on Caring.com

2015

Ronald

4

March 11, 2024

I am a friend or relative of a current/past resident

My sister was in Truewood by Merrill. They didn't allow her to come back there after she left the hospital. They didn't give me ample time or warning. They asked me to buy one of those professional recliner chairs and I bought it, but they didn't let her come back, and I wasn't very happy about that. The staff is very professional. They helped her when she needed to go out. My sister enjoyed the food. They have bingo, exercise class, and drawing or coloring. They have a nice courtyard and gym. They have physical therapy classes.

Sharon

1

July 19, 2023

I am a friend or relative of a current/past resident

Truewood by Merrill, New Bern is nice as you come into the community areas. It has a beautiful living room there, and they have a grand piano and a fireplace. Those areas are very beautiful. They have updated some things. They had luxury vinyl flooring that looked like wood. You can have a companion room. Instead of having a little walk-in closet or a normal closet, you have this huge wardrobe that sits one on the right and one on the left. It's a huge old cabinet that's been painted about 75 times. It's on wheels, and you have to open these creaky doors. My mom happened to be right behind the door that opened into the room, so every time we wanted to get it closed, somebody would want to walk in the room and almost hit me or hit my little mom. The toilet was almost completely falling over, and they put some huge bolts in there. It was not good. The staff was the worst thing. After you go past the receptionist, you have to sign in, walk down these huge halls and get to the station where my mom was (Her room was directly down the hall, the last room). There would be five girls sitting there on their cell phones and they would not even lift their heads and look at you. I took gifts to those girls, I took food to those girls, and I gave clothing to the receptionist there (from my little girl) as she had had two young girls, but they were rude. When they found out we were leaving, they were horrible to me and my mother. I was not happy with the assisted living, which is why I brought my mom home. It was not good. People were sitting around doing absolutely nothing. Every week, I would go in and do my mom's laundry. A girl that works there offered to do my mom's laundry if I would pay her $45 a week. It was supposed to be done for free, but she would do a better job in the same washing machines with the same rotten soap, and so I was like, 'No'. I would go in and clean up the entire bathroom because it was dirty. They never wiped over things. They cleaned the bathtub, but they never really wiped the vanities. And they allowed people to bring in so much clutter that it's bad. They let my mom's roommate have a cabinet that had glass figurines, and it went all the way to the ceiling. And then the little dresser that my mom had, the roommate put all these glass figurines up there, too. I had to ask them, 'Can you please move those off my mother's dresser?' My mom's roommate's daughter would drop off a day-old bakery, and she would have five or six plastic containers filled with donuts, cupcakes, and half a cake, so they had a huge bug problem. They had an activity room at the end of the hall, but they didn't make much effort to get people down there to do anything. If you came, you came, and if you didn't, you didn't. They did bingo and some little crafts and stuff like that. They did have a nice, beautiful Christmas party every year that I attended with my mom. It would be in the dining room for the people that were in the independent living. So, they would have it there. For the entire time that my mom was there going on three years, they had promised that they were going to redo their dining room. There was a dining room on one side across the hall, and then another tiny dining room on the other side, and they were cramped in there like you wouldn't believe it. They could hardly walk in there with their walkers. They had to leave the walkers out in the hallway, and then someone would take the walkers to them, and they could barely get around to serve up the food there. They may want to look into the staff that they have there, that they need to be more welcoming, that they don't get to have an attitude because somebody is leaving and just all of a sudden treat them terribly just because they're taking their loved one out. My mom is this little sweet little lady and I do not know why they acted that way. It's just like they had an attitude instantly.

Provider Response

Hi Sharon, thank you for reaching out regarding these concerns. We take these issues seriously and would like to speak to you further about you and your loved one's experience. Please email us with your preferred contact information and we'll reach out to you.

Reviewer RC#0323a

5

April 1, 2023

I am a friend or relative of a current/past resident

Mom moved to Truewood by Merrill, New Bern. The accommodations are nice, acceptable, and clean. The food is good. It's affordable and the people are nice. The facility is well-maintained and easy to get around. I think they have a stylist that comes during the week, and when I first visited there they had a Mardi Gras party. They also have a salon and an area where they can meet for groups and activities.

Provider Response

Thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.

Jo Ann

4

November 11, 2022

I am/was a resident of this facility

Truewood by Merrill, New Bern is a beautiful place. The atmosphere is great and the food is great. Everybody seems to be so nice. The staff is great. I'm in a two-bedroom apartment and it's really nice. When you come in the door, it's a kitchenette, refrigerator, stove, and sink. Then you go straight down into the living room, which is very nice. On the right, there's a one-bedroom, which I'm not using for a bedroom. I'm using it for my computer and my lift chair. When you come in the door on the left, there's the bedroom that I'm in. It's a nice bedroom. There's a long closet space in both bedrooms. It has a pantry that's really big and nice. It has a big, nice bathroom, and nice windows that you can see out. They've got something all the time. They have three meals a day and the meals are really good. They have bingo, bridge, cards, canasta, and exercise classes, and they have a guy that comes and sings and plays the guitar. They have a lot of activities. They have a preacher that comes on Sundays. They have ice cream socials, like if somebody has a birthday. The value for the money is good. I might move to a one-bedroom later on because it is expensive.

Provider Response

Hi Jo Ann, we are so happy to hear that you have enjoyed the team, your apartment, and food at Truewood thus far. Thank you for taking the time to leave us this review.

John

5

December 5, 2019

I am/was a resident of this facility

Courtyards at Berne Village is great. The people are nice, and the food is good. There are more things to do than you could choose. They have transportation, trips to different places, and they'll take me to doctors' appointments. They have a clubhouse that's constantly busy. The staff members are very good, pleasant, always talking to you when you're going to eat, and they ask you want you want. It's like one big family. There are at least 28 buildings, each with about five or six people living in different rooms. There are walking paths throughout, and it's well laid out. The people are constantly doing different things.

Reviewer#RD053119

5

June 20, 2019

I visited this facility

I was very impressed with Courtyards at Berne Village. It was a very nice community. The staff members were extremely wonderful. They said that if I didn't like the color of the wall, I could buy the paint and the maintenance people would take care of it. I really like the place. They were so very wonderful. The facilities were wonderful, too. I had lunch there, and the lunch was good. The staff members were incredible.

Joseph

2

May 10, 2019

I am a friend or relative of a current/past resident

My grandfather resided at Courtyards at Berne Village for six months. They didn't tell me all the extra fees available until upon arrival. They offer room service, and they deliver your food. He had his own bathroom in his room. The staff was like a bunch of cackling hen, sitting around and gossip. He said the food was awful, but the facility was nice. The waterfall was great. The staff could use some improvement, and it was expensive. I had to buy his furniture as well. The people should find out the overall price and the hidden fees before they put their loved one in there because they'll present one price and then once you arrive, it's different.

Provider Response

At Courtyards at Berne Village, we appreciate hearing from all who have connected with our community. We strive to create exceptional senior living experiences for those who call our community home. We take all reviews of our community very seriously. Our services and associates have been widely recognized and received numerous praise and recognition from review forums in our industry. We pride ourselves on having no hidden fees at our community. Our Executive Director is always happy to discuss anyone’s concerns or questions regarding our all-inclusive community living. Please feel free to call our community directly or email us directly. Thank you!

L.T.

3

November 26, 2018

I am a friend or relative of a current/past resident

My mother is a resident of Courtyards at Berne Village, and we’re not really happy with it. When we went in with my mom, they gave us the whole spiel of what she would get, it was probably 3 months afterwards, somebody else bought it, and the things that they told us she would get, she hasn’t got. They had flooding from the storm, she has mold in her apartment, and they did not want to do anything about it. I wouldn’t want to recommend Courtyards to anyone. The food is either uncooked or it’s burned. The rooms are not bad, other than the mold problems, but she’d had problems with roaches. She participated in things that she liked, every now and then, they have some music, or somebody comes in, and they take them on a bus to grocery stores. The staff was caring to my mom, and they were amazing.

Anthony

4

June 18, 2018

I visited this facility

My mom will be moving into assisted living at the Courtyards at Berne Village. The atmosphere was wonderful and the kindness of the staff was fantastic. Allison, the sales leader, was tremendous, and the whole upkeep of the facility was very nice. They keep them busy constantly. They have shuffleboard, shopping, games, and they have a chapel. The place is also the most reasonably priced that we found.

Linda

5

January 5, 2018

I am/was a resident of this facility

I'm a resident of Courtyards at Berne Village. I think it's very nice. They have plenty of activities. They have a bus to take us to our doctors' appointments, to church, to the grocery store, to the drug stores, to shopping, and to outings. My room is an apartment-type. They don't have a swimming pool, but they have a place for exercising, and we also have a place for happy hour. The food is good too. All the staff members are always smiling and are very helpful. They take it upon themselves to come by and check on you if you're feeling sad.

sharon356056

3

May 26, 2017

I visited this facility

Courtyards at Berne Village is an older facility, and they were having management changes when we were there, so things were in a little of an upheaval. The price was actually higher, but it's an older and smaller facility. It's more like a nursing home and not nearly as nice.

Cynthia183001

4

March 7, 2017

I am a friend or relative of a current/past resident

My father was in Courtyards at Berne Village for many years in his own little apartment. He was very happy. He was assisted as needed, but he needed more care. He was falling and nobody would find him for a little bit because nobody knew that he was lying on the floor in his apartment. We had to put him somewhere where somebody would be closer to him. He had his little cat and seemed to be quite fine. They had piano playing and singing. They went out to restaurants once a week, went shopping, and had bingo.

Happy Visitor400500

5

November 22, 2016

I visited this facility

I liked Courtyards at Berne Village, but I could not afford it. The rooms and the dining area were nice. The residents looked like they were comfortable. The staff seemed to be fine.

Mary832813

1

October 21, 2016

I visited this facility

Courtyards at Berne Village is at the bottom of my list. My general impression was that they wanted to show me certain parts and make sure I didn't see the others. It was a long tour that was more than I was able to physically handle. Some parts of it looked outdated, and there were other parts that had been updated that they wanted me to look at. It had a big dining room. The only activity seemed to be bingo. I quit looking for a community because this one was so undesirable.

James304770

3

September 29, 2016

I am a friend or relative of a current/past resident

The grounds at the Courtyards are very nice, but the apartment is small, and there’s nothing special about it. The price is reasonable compared to others. I met two people, and they seemed very nice.

John534050

5

August 22, 2016

I visited this facility

Courtyards at Berne Village was very good. The staff members were excellent and went out of the way to treat us nicely. She gave us a lot of options and showed us all the way around the facility. The price was better, and the food was great. I had lunch, and it was good. They had an art director who showed us all of the opportunities to get involved.

Kate601548

4

July 21, 2016

I visited this facility

Courtyards at Berne Village was nice and very convenient to everything, like grocery stores, doctors, hospitals, and whatever you might want. The apartments were a little small but less expensive than other places I. The staff was wonderful, knowledgeable, very patient, and answered all kinds of questions. They had a game room and a little place to meet in the afternoon. The one thing I liked a lot about it was that it was all on one floor, therefore you had a lot of green area. I could see them walking around outside. I liked that a lot. The disadvantage to that is that it didn't have much security. We visited the independent living area.

Smallwood1

5

December 30, 2015

I am a friend or relative of a resident

The Courtyards was well kept and was really nice. The staff was friendly. My father-in-law is in a private room with a kitchen area, a living room, a big bedroom and a spacious bathroom. I’ve eaten with him before; it was family dining and was really good. There are several tables in there and the clients can eat the food they want and as much as they want and the servers come out bringing the food. They were very polite to me when I went. They have shuffleboard and horseshoes. They have a recreation room where they can go hang out, have a drink and play pool and dartboard. They get to have a happy hour one day a week and they go on field trips during the weekend.

Maria111854850

5

August 15, 2015

I visited this facility

What I liked most with the Courtyards was that they do try to keep them independent. They do try to let them have that sense of independence still. The staff was amazing. The best manners I have encountered in a place like that. She was very helpful -- the female that helped us out -- answered any questions we had, and was very direct on the price, and the staff was very polite, kind, and helpful. They look like nice quality apartments, and they were nice and clean. They had the dining room set up like a nice cafeteria restaurant. We didn't try their food, and they were having lunch at the time we went in, but we got to see the people who lived there, we got to see them interact, and everything seemed good. They had an entertainment area, a game room, a pool table, and a kitchen area. They had a weekly calendar spread out, and on the weekly calendar, they had different activities like movie night and game night, constantly keeping them active, which I liked. When I am an elderly woman, I do hope my sons will try to convince me to go to a place like this.

Caring107964550

3

March 20, 2015

I am a friend or relative of a resident

We found out about Holiday (Courtyards) when we visited other facilities in the area. The staff has quick turnovers, new owners, a new policy, and numerous changes. It has independent living, assisted living, and Alzheimer’s. They have 2-bedrooms with patios, but the majority have 1-bedroom with two windows. The food has improved, and they just started supposedly a walk-in group which has never met. It has been going on for several months. They have a small exercise group, and she has attended it, but as far as other activities goes, there is not normally enough to participate, or other times she just can’t or was uninformed. At one time, they would call the residents in the morning and check on them and sometimes and night, and they would come in and lock the doors, but they don’t check to make sure you’re in the room. Now, they are not calling the residents or checking on them at all. My mother found out that there were two residents that she had become friends with and not seeing them for a while so she checked on them with no response, so she reported to the front desk and when they went to check on them, the residents were on the floor, had to be rushed to the emergency room, and then passed away. I did call and speak to a gentleman once before and he told me to get a copy of my mother’s contract agreement to go through with step by step to see if anything had been not carried out the way the written statement had said as opposed to what their verbal statements were. She preferred not to go that route. She just become more attentive to the people that she had met and got to know a little bit, so she checks on other residents regularly, and she is 87. They seemed to touch and go out there. There are a lot of things that she liked. The room is nice, the buildings are nice, some of the people are real nice, and some were just there for the money.

Caring92018350

5

October 16, 2014

I am a friend or relative of a resident

I have my dad in Courtyards. I think every is fine. The staff is very accommodating. I know they are doing the best they can. They take him to all his appointments and bring him back. They keep track of all his doctor visits. They take care of all of his medications. They clean his room once a week. They wash his clothes. They have three meals a day with five choices per meal. So, I think he is pretty happy. They have all kinds of stuff they do and available like game rooms, they have get together, cards, pool tables, and computers. They have people that come and sing. They have services and outdoor facility where you can go out and enjoy a little park in the middle. I think it is pretty nice myself. I would not mind living there.

Caring90394350

3

August 27, 2014

I am/was a resident of this facility

I didn’t mind where we were, but my husband didn’t like the food and he didn’t like the old people walking around with walkers and wheelchairs. That’s the main reason why we left Courtyards at Berne Village. He’s eighty-five years old, but he just didn’t want to look at old people, and there's nothing I can do about that. We were there for seven months, I believe. The people there were very nice. The staff was very friendly. What I liked about it, actually, which I told my husband, was, as much as the food wasn’t the greatest in the world, you could always find something you can eat. I also liked the fact that you had a lot of sociability around there. They did not have a good recreation program. They didn’t have a good director for it. I could’ve told them how to do it, but I kept my mouth shut. There were things wrong with it, but since we left there it has changed hands, so I have no idea what it’s like now. But those kinds of places, they always really have problems with food no matter how you look at it, I know that. You’re not going to satisfy all the people all the time. Food needed work, but another thing I realized was that older people have diet restrictions, and so they can’t season things like you did at home. The food wasn’t as tasteful as you would make it, but they can’t do that in an institution and I understand that, so that’s the way it’s likely to be in some of those places. There are probably a lot of them unless you’re paying a bundle of bucks. Their grounds were lovely, and it was nice walking around. We had a dog (we still have a dog) that we walk. People were always outside, and the housekeeping seemed to be OK to me. I think it was clean; they took care of it. They took you places, to concerts or different things around town. They had outdoor picnics. We had a dance one night we were there, but I think they could have more activities. It was not as well organized, maybe, and not as informed about things that could’ve been going on.

Caring90297150

5

August 13, 2014

I visited this facility

I only live two blocks from the Courtyards at Berne Village, so I know what it looks like on the outside. I did go in and the lady was very cordial. I liked the layout and everything in it. Everything was pretty convenient for the independent living residents because everything was on one floor. She showed me one room that was already furnished and she said you could get them either way, but the price was the same. I thought it was really delicately furnished. It looked really nice, but it was fine with me. Tt was kind of like what I have in my own house and I was really impressed with the way the furniture looked and the layout. It would be something that I could use when I am ready to downsize.

Caring87406450

4

June 27, 2014

I am a friend or relative of a resident

My mother-in-law is in Courtyards, and she's very happy there. She's treated very well, and her care seems to be full. Overall, she likes the food, and the dining room is very well set up. Her room is not huge, but it is adequate. We decided to put her with a roommate, and her roommate is just wonderful. She loves her and they take care of each other. My mother-in-law attends church services, music programs, and bingo, and there are three or four things she can do every day. They have nice walking trails, and I just feel like it is a really excellent place.

Caring83897050

4

May 10, 2014

I visited this facility

I heard about Courtyards at Berne Village through word of mouth around here where I live. They have independent all the way to memory care. It looked like a nice facility. I would feel comfortable putting my mother there. The independent living apartments were very, very nice. It seemed pretty modern. I don’t remember exactly what they offer for their activities, but I know they have a van that goes out to take the people to their appointments, and they try to do a lot of activities right within the facility. For the independent, they offer three meals a day. I saw their dining room, but I didn’t get the chance to see their food.

Clifton

5

January 30, 2014

I interviewed this provider

The whole place is very nice. If I hadn't bought a home that's where I would like to live. The rooms were fair and in a nice condition. Courtyards at Berne Village is a good place with a nice atmosphere. The whole visiting experience is excellent.

Vin2

4

June 7, 2013

I am/was a resident of this facility

I chose The Courtyards because basically it was nearby and it seemed to be pretty popular, it was recommended by a few people. The rooms were spacious enough and most the staff were very good. The food was pretty good most of the time but they can improve on the food service and delivery. There are activities for the residents to make them busy.

Caring7873

4

June 11, 2012

I am a friend or relative of a resident

We are happy that we found an Assisted living facility. We chose The Courtyard because location-wise it's near. The cost was more of a flat rate rather than a menu type thing that charge extra for every little thing. The facility itself is lovely. It's not a brand new facility but it's very very comfortable and very pretty. The staff in general are all helpful, knowledgeable and caring My relative will be moving in this Monday. He is getting an Assisted Living apartment with two rooms and a bath. . They have 3 separate dining rooms there. Their food is just not a set menu but you have a choice for the 3 meals a day. They have many many activities and they provide transportation if the residents need to go to their doctors, to Walmart or out eat lunch or dinner. They have a lot of activities inside and outside of the facility. They even have happy hours like when the doctor approves they can either have beer or wine before dinner.

NewBernResident

4

May 31, 2012

I visited this facility

I arrived early in the morning for a tour. Parking spaces were very limited. When I entered the main building, I was greeted by a friendly receptionist and she told me to wait in the hospitality room. I waited for 20 minutes before being approached by the woman from Human Resources. She said that she would be taking me on the tour and apologized about the wait. She showed me the fitness center, which only had a couple of pieces of equipment, the activity center, which was empty at the time, the beauty salon that is open on Wednesdays, and a floor plan of a one bedroom, assisted living apartment. They offer assisted living, independent living, and a special unit for those who need to be in a locked facility. The room shown to me was small and outdated, but it did appear clean. She showed me around the community and introduced me to several of the people who live there. They were all very friendly.

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Costs for Truewood by Merrill, New Bern in New Bern, North Carolina

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$2,375

Starting Price

Independent Living

Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.

$2,095

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$3,995

Starting Price

Services and Amenities of Truewood by Merrill, New Bern in New Bern, North Carolina

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: Yes

Dining options

  • In Room Kitchenette
  • In Room Kitchens
  • Dining Room Shared Meals

Features

  • Beauty Barber Shop
  • Resident Transportation
  • Tv Room

About Truewood by Merrill, New Bern in New Bern, North Carolina

Courtyards at Berne Village is located in New Bern, North Carolina, just a few blocks from Route 17 and the New Bern Mall. Residents and their families compliment the community’s clean, spacious accommodations and some provide patio access. Family members appreciate that the facility serves a wide selection of tasty food in its well-organized dining room. Residents can walk around the 18-acre grounds, read in the library or relax next to the fireplace in the lounge. The facility also receives accolades from visitors for keeping residents engaged with plenty of activities, including movie and game nights.

Map of Truewood by Merrill, New Bern

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