This business is a case study in unrealized potential. The building is less than 2 years old and is absolutely gorgeous. It has a lovely Texas atmosphere and is everything that you would want in an upscale, cutting edge facility specializing in the care of our loved ones. They have more than enough staff on duty at all times and their residents should be cared for in the dignified and attentive way that one hopes to receive. Unfortunately, this is not the case.
When we toured the facility in preparation for finding a rehab and possible new home for my 91 year old grandmother, we thought we had lucked into the best of all possible worlds. Once she moved in, it was a very different experience. The hall in which she was staying was heartbreaking. There was one man who was in his bed with the door open to his room. He was repeatedly yelling, "Round Rock Police! Help me! Help me!" The staff ignored him. There was another man on her hall who kept falling out of bed. He would lie in the floor yelling for help until someone finally came. Several times it seemed that the only way the staff would go into his room to help was if someone went to the nurse's desk and told them he needed help. One day my grandmother was nauseous. She told her attendants repeatedly. Four hours later I came in to visit and she was still suffering. No one claimed to know anything about it, in spite of her telling them that she couldn't go to dinner because she felt bad. Additionally, they seemed to find it difficult to follow the doctor's orders.
The worst of it was that after 20 days they discharged her without discovering what her medical problem was. She had been admitted because she fell several times from a standing position for some unknown reason. They decided it might be because her blood pressure would drop suddenly after standing. So the doctor ordered blood pressure checks 1x a day. They were to check it in a laying, sitting and standing position. They never seemed to remember to do the check. They also never figured out if that was actually the problem. We learned in a later hospital stay that she wasn't absorbing oxygen and needed to be on oxygen 24/7 with regular nebulizer albuterol treatments.
If they had kept her the 100 days needed to have her admitted into skilled nursing under Medicare/Medicaid guidelines, they might have actually discovered why she was falling.
The staff was very nice. They looked like they were doing everything they were supposed to do, but the reality was that they weren't and I'm disgusted that we wasted time there. My grandmother was miserable there. It could be such a pleasant place, but it isn't. It's horrible and sad.