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Landmark at Monastery Heights

110 Monastery Avenue, West Springfield, MA 01089

(800) 558-0653 (Call a Family Advisor)

4.4

(20 reviews)

Offers Assisted Living, Memory Care, and Independent Living

Photos of Landmark at Monastery Heights

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Reviews of Landmark at Monastery Heights in West Springfield, Massachusetts

4.4

(20 reviews)

  • Facility

    3.5

  • Staff

    4.8

  • Food

    4.0

  • Activities

    5.0

  • Value

    4.0

Laura

2

October 30, 2020

I visited this facility

I toured Landmark At Monastery Heights. It was horrible, I didn't care for the place at all. The rooms were very small, it was very dark, it was old, and it was very rundown. The residents seemed very happy there, but I didn't care for it personally. The rooms were extremely small. The staff member who toured us was very nice and very helpful. They need to update the facility. The carpets were stained and worn, they need to change the carpeting and uproot it. It needs an overhaul. It could be a very pretty place if they were to make the rooms bigger, knock out the walls between rooms so that the two rooms are one, and modernize it.

William

5

November 1, 2018

I visited this facility

Landmark at Monastery Heights was very clean and neat. The staff was very accommodating and the person who toured us was a wealth of information, very cooperative, and helpful. She understands my situation and gave me several alternatives or options. It was very good. The room I saw was very good, clean, and neat. The bathroom was spotless and the kitchenette was good. The cafeteria downstairs was very good and had a small area where you can set up your own meals, which was also very clean. The facility was obviously older which was originally built and run by the Catholic church and it’s now converted into an assisted living center, so it has some age on it but it didn't deter from the quality of the place.

Suzanne

5

October 23, 2018

I visited this facility

Landmark at Monastery Heights looks like more of a place for living than a warehouse for dying. I just had a positive impression of it. The staff was engaging with the residents. The place smelled clean and the grounds were really nice. You have to furnish the room yourself, but they have a small kitchenette area with a sink and a fridge. There's also a twin bed. They have private and semi-private rooms. They have a restaurant for the assisted living community, but they cook the meals inside the dementia unit so they have a small kitchen in there. The menu looked good. I talked to one of the assisted living residents and I asked her if she liked it, and she said she loved her and would recommend it, so that's positive. It looked like the residents were fairly happy. It's in an old monastery, and they have a chapel since the place is religious.

Massmiss

5

July 4, 2018

I am a friend or relative of a current/past resident

I simply cannot say enough positive things about their marketing manager Tracey M. Who moved heaven on earth to help us in placing my Father. I was so pleased with all this facility had to offer, but most impressed with Tracy . !!!!!!!!

Grand-daughter 1

5

September 7, 2017

I am a friend or relative of a current/past resident

My grandmother lived at Monastery Heights for almost 3 years and she loved it. She felt safe and cared for and really enjoyed the staff. The staff treated her like family and they always went above and beyond. She made many good friends while there and loved bingo and yoga. Her apartment that we decorated was bright and sunny and very charming. We were very happy and miss visiting the residents and staff.

Maria353025

4

May 3, 2017

I visited this facility

Landmark (Landmark at Monastery Heights) has really beautiful chapels in which residents could worship and pray. It is a very lovely facility but we found the rooms darker than my mother-in-law would have liked. Being an artist, and loving the brightness of daylight, she prefers light and airiness in her surroundings as well as her sleeping quarters. The outdoor area was dark and located in the back of the building; Residents need an employee to accompany them should they wish to go outside to the enclosed courtyard. The beds in the shared room were in close proximity to each other; ie, side by side. It could be acceptable but there is no privacy for the resident. The price was within decent range. The activities were nicely resident centered and wonderfully kept the residents occupied for much of the day. I am certain that Monastery Heights is very attractive to many folks, but since Mom is not religious she would not benefit from use of the beautiful chapels. For her was not the right fit.

VC265648

5

March 30, 2017

I visited this facility

Landmark at Monastery Heights was beautiful. Their accommodations were meager, but the warmth of the people was excellent. They were welcoming, helpful, and gracious. If you go in there and you run out of money, they wouldn’t throw you out on the street -- which I thought was really nice. Their price was quite reasonable, and the place was in a good location.

Ann076108

3

March 27, 2017

I visited this facility

Landmark at Monastery Heights had very small rooms, so my mother-in-law would not have been happy. The grounds were beautiful, and everything was fine until they showed us the room. It is a pretty place. The inside is very well-maintained, and there is a lot of wood trim especially in the chapel. The chapel is beautiful, the dining room is beautiful, the library and the reading rooms and all that. I probably would have chosen this place except for the room that they wanted to give her was very small; she would not have been happy. Once we saw the room, we knew that it wasn’t going to work.

Provider Response

Thank you for visiting our community. I'm glad you were impressed with the grounds, the historic charm of the community, the beautiful dining room and community rooms. We offer a variety of different size apartments that begin with our smallest apartments, studios, and end with our very spacious one and two bedroom apartments. Perhaps you only visited our studio apartment. It's true that when people move to a senior living community, they typically down-size since they no longer need a large kitchen and extra bedrooms, so making that change can be difficult. But, once residents move in and meet new friends, get the care they need from our on-site staff, the apartments are more than large enough and their overall satisfaction is very high.

Anonymous876154

5

January 30, 2017

I visited this facility

Landmark at Monastery Heights was very nice. The food and manager was very good. She gave interesting information. The rooms were fine. It was something I would consider. I was a war veteran, and they accepted veterans.

Provider Response

We are so glad to hear that you enjoyed your visit at Monastery Heights. We agree that the community is the finest in the area and nothing can beat the history of the community, surrounded by 18 acres of land! Please feel free to come again and stay for lunch!

Donna470666

5

November 30, 2016

I am a friend or relative of a current/past resident

My relative was in assisted living at the Landmark at Monastery Heights prior to where she is now. It used to be a monastery, and nuns used to live at this place. The building is very old and very beautiful, and the grounds are beautiful. You go into the main door, and you would think that you are going into a 5-star hotel, absolutely beautiful. Of course, just being assisted living, they don’t have the intense care, and you are on your own. She had her own little apartment. They have 3 chefs, they have their own bakery, and they do all their own baked goods. They have their choice of 2 meals at each mealtime. If you do need assistance -- like occasionally she needed assistance with the shower and she did need medication reminder -- that is taken care of, and it is included in the cost. Wonderful activities -- they had trips that they offer the residents to different areas, and they had their own vehicle. Or if you had an appointment they would transport you in their van to that appointment; it was a very nice place. During the summer, they had a concert series outside. Each of the holidays, they encourage the families to come, they put out appetizers, and they have a Santa for the grandkids and the great grandkids. At Easter time, they had an Easter egg hunt for the kids; just really well-organized activities.

Visitor387505

4

November 23, 2016

I visited this facility

I liked everything about Landmark except the aspect of the individual room which I found very depressing. They need to improve on the individual units. They are situated such that we were staring at a kitchen. The physical layout was beautiful. The public rooms were beautiful. The staff was fine.

Paul408346

5

November 21, 2016

I am a friend or relative of a current/past resident

Landmark @ Monastery Heights is very comfortable. They had a large room, and they had 2-bedrooms. They had a lot of activities; plus, the memory care unit was very good for my mother. The staff was very comfortable and attentive. They looked like they had things well covered, and they accommodated all of their requests. My mother does go to what they called Morning Star, and they have been very good and accommodated her. Dad does the activities in terms of card playing, bingo, activities room, and crafts area. They show movies and happy hour. They seemed to be very comfortable.

Provider Response

Thank you for the review! We are happy to hear that your parents are happy, safe and well cared for. It is our mission to treat each and every resident as if they were our loved one. When a new resident moves in, we gain a new family member and we promise to ensure that we will provide a wonderful community in which everyone can flourish.

Busha's family

5

March 28, 2016

I am a friend or relative of a resident

My grandmother lived at Monastery Heights for over 3 years. It was the best choice we made as a family after her stroke. She had a very nice apartment and loved having all her own belongings in it. The community always had fun events that encouraged family to come and visit which she loved. The food was great and the staff and residents were amazing. They all called her Busha, which was what her grandchildren called her - and it made her feel part of a much larger family. I would highly recommend Monastery Heights!

Mrs. Feldman

5

February 2, 2016

I visited this facility

The approach to the building and its surroundings was breathtaking. It got even better when I entered the facility. I was greeted by several residents and employees. I then met with Michelle Plante, who is the most amazing person. What a beautiful, caring, informed person. She gave me a tour and a lot of history about the place. After we sat down to go over paperwork and she gave me so much assistance beyond any else. Her knowledge and caring attitude helped me and family more than anyone else had. This place is the right combination for anyone's family.

Joan115258950

5

October 30, 2015

I am a friend or relative of a resident

We chose Landmark at Monastery Heights because of their memory impairment component called Morning Star, and that's really what attracted me to it. The staff was outstanding, very caring and very attentive to my mom and to me and they made this experience so much easier for us. She is in a studio apartment by herself and it has a small window, a bed and a bath. The dining area and the food were excellent. She raves about how her day goes and her interaction with the other residents. She is improving considerably. I was impressed with them and how outstanding, Michelle, the marketing director is.

Anonymous114684950

3

October 28, 2015

I visited this facility

I was not really impressed with Landmark at Monastery Heights. I looked at the one room that they were offering (which might have been a room for respite), and it was so small. My aunt uses a walker, and there wasn't even room to walk around the bed. I thought it was very small and the hallways were very dark because it used to be a monastery. There was a lot of wood paneling, which was kind of dark, but the residents seemed to like it there very much. The staff was very nice and very helpful. I didn’t particularly like the dining room. Again, because this was a former monastery, the windows were way up high toward the ceiling, and I thought it was very dark. I did talk to some of the residents. They were in the gathering area for a musical thing, and one woman said to me, "She is just going to love it here." So, obviously, they were quite happy to be there. It gets high ratings and the local area is the best around, and Landmark came up as the best for assisted living, but it was not some place I would consider for my aunt. My aunt would have needed somebody to bring her to the dining room, and that costs extra. Their basic package wasn't really big, and everything else was an additional charge. Even though their rates were lower than the other places, they didn't include as much.

Dave28

4

February 27, 2015

I am a friend or relative of a resident

My mother is in The Landmark at Monastery Heights. I think their programs are festive. People that I talk with outside the Monastery have positive things to say about them. I think the price is right. The facility is very attractive, and they seem to have the results that they are striving for. I don't know exactly what they have, but my mother stays busy at least five hours a day. They are capable of making her go out and eat with the rest of the people there which she was not doing before. She is much more active than she was before. The staff seems very friendly, confident, and willing to help. In the three months that she has been there, she has improved in her spirit and her physical capabilities, and she is much happier.

greatcare

4

December 30, 2014

I am a friend or relative of resident

You could not find a more loving, nurturing place than the Morningstar unit for people with dementia at Monastery Heights, My mom spent more than a year there before she died and the care was beyond anything I or my family could have imagined,

James90899450

5

August 7, 2014

I am a friend or relative of a resident

Landmark is close to mom's home. It's in the same community in which she lived. It was a former monastery that was converted into an assisted living facility. It's a very nice place with mahogany wood throughout. The people who work there seem very committed, very professional, and very caring about the patients there. It is a private room with a twin bed and a private bathroom. I ate there one evening with her and the food was very good. I think she's doing well there. The food is one good thing about Landmark because I don't think she was eating very well before. The dining room is very nice because it used to be the monastery's dining room, too. There are big windows, high ceilings, and mahogany wood paneling around the sides. There are all types of activities: movies and a lot of interactive things. I think the facility and also the grounds are really beautiful.

Joanne2

4

May 22, 2012

I visited this facility

Looking for a facility is really quite difficult since we are looking for a place that is within the price range. We've visited this facility and it was nice and the place is comfortable. They provide a wide range of services from standard program to individual service programs, based on their resident needs. I really like the place but based on our financial situation, it is something that is quite expensive for us.

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Costs for Landmark at Monastery Heights in West Springfield, Massachusetts

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$3,000

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$4,400

Starting Price

Independent Living

Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.

$3,000

Starting Price

Services and Amenities of Landmark at Monastery Heights in West Springfield, Massachusetts

Costs

  • Rent Plus Care Fees

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: We offer companion suites
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals

About Landmark at Monastery Heights in West Springfield, Massachusetts

Landmark at Monastery Heights is situated in West Springfield, just blocks from the Connecticut River and Route 5. Loved ones are grateful for a kind and gracious staff that make residents feel safe, welcome and well cared for. Many note the facility's beautiful chapel, brightly decorated rooms and attractive dining room as assets. Residents enjoy a library, reading rooms and opportunities to make friends and stay active through bingo and yoga. A summer outdoor concert series, a visiting Santa during the holidays and an Easter egg hunt make it easy for residents to engage with their families year-round.

Map of Landmark at Monastery Heights

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