I’m sure Franny from Touching Hearts would say they would never deceive anyone, but it sure didn’t feel that way to us! We contacted Touching Hearts when Mom, who suffers from Alzheimer’s, began acting erratically at her Assisted Living facility. They were threatening to have her removed if we didn’t have a caregiver with her 24x7, and ironically enough they recommended Touching Hearts (that should have been a big red flag). I was relieved when I contacted Mom’s insurance to know that, for a period of time, they did offer coverage. My sister set up the meeting and we brought Mom’s insurance information. Franny took copies and we made it very clear we were going through her insurance for this. Franny contacted us a little later and said that she required help setting up the claim with the insurance provider, but neither one of us were authorized to do that for Mom, so we decided to just be reimbursed after the fact. The request however was denied because Touching Hearts was not an in network provider. Feeling this was a mistake, I contacted Franny and I was surprised that her response was “We are not in-network with any insurance carriers, we are private pay only.” I was never told this, and had I been, I would have pulled the plug on this as soon as I could get someone else who was set up. Franny states she mentioned this to my sister, who does not recall Franny stating Touching Hearts could not be covered by insurance. And even if she did, this would be at best inappropriate as I am fiduciary POA, and she knew that, she should have been clear with me. We were very clear that we were looking for this to be part of an insurance claim, and Franny knew that was never going to happen with Touching Hearts. The service was fine, about what you would expect. Mom liked some caregivers and not others, but it certainly wasn’t anything magical where I would have preferred them over someone who can truly work with Mom’s insurance. In the end, I truly regret meeting Franny and consider working with Touching Hearts to be an extremely painful and costly mistake. I would urge others to work with their insurance instead, what can I say, we were in crisis mode with Mom, and Touching Hearts gave me no indication that this would not be covered by insurance. I will not make the mistake of trusting a caregiver again.