Homestead Hills Assisted Living

(15)

3250 Homestead Club Drive, Winston-Salem, NC, 27103

(844) 334-3818

Claim Caring.com Listing

2015, 2016

Top Nearby Assisted Living Facilities

Reviews of Homestead Hills | Assisted Living

3.9

15 Reviews

Rate this community

December 08, 2017

By nvas

Other

Before you move in ask residents what they think of the fine dining. Believe me-it is not good at all. Also if there are complaints, it only falls on deaf ears and gets worse. The tavern is actually cheaper than h-s-h food

Provider Response

We're sorry to hear that you experience was inconsistent with the quality provided at Homestead Hills. Our dining program is industry-leading and we've implemented a lot of ways to ensure that your experience eating with us is excellent. All orders are freshly prepared by our Executive Chef and Culinary staff and we're happy to customize your order for you, based on preference. We understand that everyone has a different palate - what may taste bland to one person, may be different to someone else which is why we're happy to hear your feedback and ensure your meal is properly prepared. Time is of the essence in these matters and we encourage you to report any issues within 24 hours of dining. Additionally, we have dining comment cards available after your meal to provide feedback - that feedback is shared directly with our Executive Chef and Director of Dining. We also have a Member committee which meets regularly with our dining staff to speak about the dining experience, meals, nutrition and more. If you have any specific concerns you'd like to address, please feel free to reach out to our Executive Director - we're happy to help. Thank You!

November 13, 2017

By Joe

I am a friend or relative of a current/past resident

My wife moved into Homestead Hills. It is excellent, and there's absolutely no problem. It's very well taken care of. The staff is good, the nursing staff is sufficient, and the food is good, too. The dining area is very nice. There are set tables for four. They have entertainers and small programs. They tend to decorate for the particular season. They have crafts, TV, and singing. Overall, it has been very favorable. I think I'm definitely getting my money's worth.

Provider Response

Hi, Joe! Thank you for taking the time to award our community with 5-Stars! We’re glad to hear that your wife has been enjoying our programs, our Staff work hard to ensure that our dining and social programs are excellent and always evolving for all of our Members! Thank you again for your excellent rating and we look forward to seeing you soon!

March 06, 2017

By Disappointed82

I am a friend or relative of a current/past resident

My mother was a resident in the Memory Care neighborhood. When they first opened this section - it was wonderful. The entire staff was very attentive and went out of their way to ensure that our mother was happy and taken care of from the kitchen staff, activity director, caregivers even the administration. BUT then they changed administration and directors and it went down hill from there. They either got rid of the top performing aids, caregivers, etc. or they were fired because "they cared too much". Had several meetings with administrators and it was the worst display of concern for a patient that I ever saw. After several falls - they always had mother cleaned up without a drop of blood or anything on her before I got there. I was even told that staff was told to clean up the mess before the family gets here. If it hadnt been for 1-2 caregivers that remained we would have moved her. And yes we were told in a meeting "if you dont like it here you can move her to another facility". We eventually moved mother to Hospice where she passed away after another fall because she wasnt supervised. This is a beautiful facility and fairly new but would not recommend until they change the Executives, Directors and Administration there.

Provider Response

Thank you for taking the time to voice your concerns about your mother’s time at Homestead Hills. Our Executive Director and Home Office have been made aware of your comments. The items included in your review are inconsistent with the standard of service provided at Homestead Hills. We’d like to invite you to contact our Executive Director directly if you have any additional concerns. Thank You.

August 12, 2016

By LK647345

I visited this facility

My mom is in the assisted living of Homestead Hills, and I am not overly impressed with them. The staff are very unconcerned. They don’t really feel like it’s their job to do too much for the residents. If there's a health problem, they don’t do anything about it nor alert anyone to it. The food has not been good compared their independent living area. The room that she has is small but OK.

Provider Response

Thank you for your review. We take complaints and concerns regarding our staff and services very seriously. Our Executive Director, Healthcare Administrator and Home Office Team have been made aware of your concerns and will promptly investigate these matters. Our goal is to provide excellent care in a stimulating and supportive environment- one that encourages you to visit and where you can focus on your mom first.

June 17, 2016

By M.S.125644

I visited this facility

Homestead Hills seemed to be a very nice and adequate facility. The staff was very nice. The rooms and apartments were quite nice and adequate for residency. We had lunch there, and the food was fine. The dining area was clean. Residents seemed to be content.

December 25, 2015

By PatriciaN

I visited this facility

Homestead Hills was having a grand opening for a new wing when we went and visited there. The staff was really friendly. Everything was really pretty. It was a continuing care facility, and I thought they had a lot going on. We just had a nice time. We only saw the apartments in the new wing. They were very spacious. They had a nice view outside. They were complete with washer and dryer in the laundry room. When we were there, we had a tour of the building, and of course, they had a speaker because it was their grand opening. From the looks of their little brochure and everything, they had a lot of activities, but we were there for special occasions. We would go back and take another look, but we really liked it. I would recommend it. Everybody that we talked to was just really happy with it.

Provider Response

Thank you for the review and for attending our Grand Opening of The Forsyth at Homestead Hills in Winston Salem. In addition to the spacious 1 and 2 bedroom Villa Apartments you visited, we also offer beautiful 2 and 3 bedroom Cottage Homes. You are correct about the activities, our Social Director works extremely hard to provide a jam-packed calendar of events to make sure there is always something happening for everyone's taste and interest. Feel free to come back anytime for another visit. Give us a call at 336.659.0708 and we'll make sure you see the entire campus this time and enjoy all of our luxury amenities.

July 14, 2015

By Patricia110426650

I visited this facility

I found the room that I could readily move in to at Homestead Hills, but it won't be there by the time I'm ready to go because it was in a new wing and they had all except two already sold. It was bigger, and the buy-in was very high, but it is an equity that you get back if you don't stay a long time. I knew somebody who used to live there. The room that I really liked had a large living room, a bedroom, a nice kitchen, and a nice bath. I could've moved into that, and it wouldn't bother me at all to be moving from where I am. They had a lot of activities, and they take trips.

July 06, 2015

By Caring108700250

I am a friend or relative of a resident

Homestead Hills seems very nice and quite pleasant. I go to a water exercise class there, so I’m familiar with their health facility, and it’s very nice. I have visited someone who is in nursing care there; I thought it looked OK and seemed quite adequate, although the friend didn’t seem to like it very much. The location seems good. It’s one of those places that have a country club feel to it. The grounds were well-maintained, and it seemed to have all sorts of resources available on campus.

December 16, 2014

By green55

I am a friend or relative of resident

In the past I could only give 5 stars to this place Now there is a new administration. They do not return phone calls, they have cut back on the staff, and now, tomorrow I will address possible neglect of my mother who is in the memory care unit with a weeping sore on her abdomen. It makes me sick!

Provider Response

At Homestead Hills, we take concerns regarding our members, employees and community very seriously. Our number one goal every day is to provide excellent care in a stimulating and caring environment. Both our Healthcare Administrator and Executive Director have been made aware of your concerns and will take the necessary actions to respond accordingly. We appreciate you taking the time to address your concerns with a member of our community, and we hope you will once again be able to rate us as a 5 star community as you have in the past.

September 25, 2014

By Deanna3

I am a friend or relative of a resident

The staff at Homestead Hills Retirement is great and very attentive. Mother seems very happy. They have a pool. They take her in once or twice a week for exercises. They have outings, card games and bingo. Every day an activity so she has been happy. There’s socialization that she’s getting, but she’s diabetic so they keep a really close eye on her blood sugars. I like the care that she gets and the cleanliness of it.

February 01, 2014

By Snowbug1

I visited this facility

I went to Homestead Hills years ago. It was very well kept. When I looked at it before, it was also pretty new. It looked like a new construction. The facilities there were very nice. They had wide variety of residents there, e.g., from people who are still very independent to obviously people who need a lot of help. They had a variety of floor plans and even cottages and separate houses. It was pricey but it's not the most expensive in town.

January 29, 2014

By Caring77200450

I am a friend or relative of a resident

Homestead Hills Retirement is all incorporated. It's got everything inclusive. Assisted living if you need it, private rooms, and dining rooms. I mean, it's just one monthly payment and everything is paid. The staff is wonderful. They're a great staff. I've moved my dad in. He has a two bedroom house that's about 1200 sq. ft. It's very clean because they clean it every week and that's included in their services. And, the outside property is maintained by the outside landscaping firms, so everybody's fine.

December 29, 2013

By Caring76627650

I am a friend or relative of a resident

We moved mom at Homestead Hills. The facility is nice. She is very happy there. Her room is nice and she has a private bath, so it's good. The staff is fine. They have a pretty good variety of food and its okay. They have a lot of activities, a lot of things for the residents to do like games, physical activities, and opportunities to interact with others. Everybody has been very nice to us and we are pretty happy with the situation.

August 24, 2013

By Andrew9

I am a friend or relative of a resident

The time that we moved her there, they were most accommodating for her and her dog. My aunt has her own apartment. Sometimes, I don't like the rules, but I like working with them. They have fairly good food, but I think they over charge because they cost too much. There are portions that are too large. My aunt had left-overs and I asked them to cut down on certain portions and they didn't. They have lots of activities, the problem is that I can't make my aunt go to do them.

April 18, 2012

By chicks91

I am a friend or relative of a resident

My great-grandmother stayed at Homestead Hill before her passing. She was 85+ years old and couldn't live on her own anymore. She was diagnosed with Alzheimer's and needed extra care that none of her children or grand children could provide on the regular. Homestead in my opinion took very great care of her. The staff was always friendly and knowledgeable and treated my great grandmother with respect. They checked on her multiple times of day, so much so that she kind of complained about it. They also made sure to give her, her medication whenever it was required. They were also great about giving her a sense of independence by allowing her to walk around the facility and partake in hobbies like knitting with others who were staying at the facility. Even in her time before her passing they took extremely good care of her and made sure to update the family at least twice a week on her health and on the day of her passing knew of all the proper procedures and ways to handle the body. The only things I disliked happened to be the smell of old perfume, but it's to be expected.

See all reviews (15)

Photos of Homestead Hills

Features of Homestead Hills

Costs

Minimum Rate: $4540/month

Dining options

In Room Kitchenette
Room Service For Meals

Features

Beauty Barber Shop
Computer Room
Resident Transportation
Garden And Patio
Resident Parking

Cleaning services

Laundry For Clothing

Health services

Pharma

Activities

Fitness Room

Guest services

Guests At Mealtime
Overnight Guests

About Homestead Hills

Is this your business?

Homestead Hills is a preferred retirement community in the Winston-Salem, NC area. Located on 37 acres, Homestead Hills offers independent living cottages and apartments plus assisted living with rehabilitation services on site.

With a focus on wellness, Homestead Hills enjoys a research partnership with Wake Forest University and was a recipient of the 2011 Best of the Best Award for wellness programming from the Assisted Living Federation of America. Homestead Hills is a community for people who wish to live a longer, healthier and happier life.

Featuring a community clubhouse that includes dining services, pub, Internet cafe, game and activity rooms, multi-media center plus a wellness center with heated therapy pool and exercise equipment, Homestead Hills offers more social and fun opportunities than one could receive in their current house and at an affordable price. With Homestead Hills taking care of all the house and lawn upkeep, the paying of bills, the cooking of meals, and the planning and set up of parties and events, Members get to spend more time enjoying their family, friends and interests.

Experience Homestead Hills and experience a maintenance-free lifestyle in a fun and exciting gated community. Living here could indeed impact your life by helping you live a longer, healthier and happier life.

Map of Homestead Hills

2015, 2016

Request Info