My mother was a resident in the Memory Care neighborhood. When they first opened this section - it was wonderful. The entire staff was very attentive and went out of their way to ensure that our mother was happy and taken care of from the kitchen staff, activity director, caregivers even the administration. BUT then they changed administration and directors and it went down hill from there. They either got rid of the top performing aids, caregivers, etc. or they were fired because "they cared too much". Had several meetings with administrators and it was the worst display of concern for a patient that I ever saw. After several falls - they always had mother cleaned up without a drop of blood or anything on her before I got there. I was even told that staff was told to clean up the mess before the family gets here. If it hadnt been for 1-2 caregivers that remained we would have moved her. And yes we were told in a meeting "if you dont like it here you can move her to another facility". We eventually moved mother to Hospice where she passed away after another fall because she wasnt supervised. This is a beautiful facility and fairly new but would not recommend until they change the Executives, Directors and Administration there.
Provider Response
Thank you for taking the time to voice your concerns about your mother’s time at Homestead Hills. Our Executive Director and Home Office have been made aware of your comments. The items included in your review are inconsistent with the standard of service provided at Homestead Hills. We’d like to invite you to contact our Executive Director directly if you have any additional concerns. Thank You.
