Keller Oaks Healthcare Center

Louise Roden

The nurses are helpful when my friends dad was there. He had a few complaints but when the issues were brought to their attention the issue he had was resolved. He was able to get GREAT rehab and went home. Hopefully he wont need to go back for a long time but he would go back if he ever needed to.

Jasmine Springfield

I highly recommend that if you love and truly care about your loved ones, that you should NOT place them into this Healthcare Facility. The staff is rude and does not like to answer or return calls when checking on your loved ones. My grandmother died in this facility, and there was no compassion, communication, or empathy regarding the situation. They lied and informed my family that the 911 services declined their call for help for my grandmother when by law 911 ambulance cannot refuse services. The nursing and administration staff would lie consistently, informing us that our grandmother is fine since we were unable to visit due to COVID restrictions. My grandmother received bedsore in this facility due to the staff not ensuring that she was getting turned over and mobile. They informed us that this was just a small scab on 11/16/2020 and my grandmother died on 11/17/2020. This facility confirmed that they were aware of this bedsore on November 12, 2020, but informed us on 11/16/2020 and admitted to never giving my grandmother any treatment for the sore. Julie (the wound care nurse) stated, that my grandmother was scheduled to receive treatment on 11/18/2020. Unfortunately, it was too late because my grandmother had passed away on 11/17/2020. Please DO NOT place your loved ones in this facility. They WILL NEGLECT & ABUSE your loved ones and will not communicate with you about their health or well being. This place definitely needs to be shut down, and all employees working at this facility SHOULD NOT be liable to work in the health care field ever again.

SouthlakeTX

My mother came to Keller Oaks to recover from brain surgery and an emergency colon surgery. She developed a HORRENDOUS bed sore that took months to heal. Personal items mysteriously disappeared. Would NEVER in a million years send a loved one here again.

Bauldwin49

At first appearances this facility looks very inviting. But looks can be misleading. My brother, a 100% disabled vet in a wheelchair, was re-located to this facility from another facility due to the fact he need a course of rehab after a serious UT infection. Prior to the UT he was able to transfer by himself from bed to wheelchair and wheelchair to commode. While at Keller Oaks the staff decided that he was not able to transfer and they moved him in/out of bed used bed pans instead of letting him use the restroom. He stayed in house for approximately one month. When we brought him home I had to re-train him to be self sufficient again, and it worked. If he had been there any longer he would of been too weak. The staff just did not do what was best for him to allow him to be able to be self sufficient, which is what he wants to be.

jmaillet

My grandmother was put here because she needed 24 hour assistance with mobility. She was fully aware of what was going on, but she was in a wheelchair and wasn't mobile on her own. She needed assistance to get to the restroom. Prior to moving my grandmother to Keller Oaks they assured my family that they could give her quality care and assist her as needed. By putting her in Keller Oaks was the worst decision we ever made. The care was horrible to say the lest. Once we saw the "true colors" of the facility my Aunt requested my grandmother to be brought back home. She was at Keller Oaks 7 days and during that time we had many sleepless nights because of the subpar care this facility provided. From getting her meds wrong to not responding when she needed to use the restroom. They even had the audacity to recommed that she use a bedpan because they were too incompetent to transfer her to the toilet. If you are considering this place for your loveone PLEASE KEEP LOOKING.

sad adult

The front entry is nice, however we noticed residents without call lights or lights that weren't working or answered?, Meals served that had been sitting for an hour, few staff and staff that spoke rude to residents. I would not be able to place my parents in a facility that told them to "shut up" or left them sitting in poop. I plan on reporting this facility to the Texas Department of Aging and Disabilities. After spending my professional life as a DON in a long term care facility I would assume these concerns are the tip of a very big problem and unsafe facility for their residents.

Momoffourblessings

This faculty is sub-par. Yes some of the staff are nice people but the level of care over all is terrible. Not answering the call button at night, leaving someone on the toilet (who can't get back up on their own) for over 30 minutes, and not correctly giving a diabetic meds is unacceptable. This is not a safe place.

Sandyinjax

Reconsider your options prior to placing your loved one at Keller Oaks Healthcare. Leadership is non existent and uncommunicative with staff and family once committed. The RN's are terrific but assistants are scarce or absent. This was the very worst decision I ever made for my father.

Carol62026250

I highly recommend Keller Oaks. It is probably one of the new ones in our area. It is immaculate. All the staff is friendly. The look happy working there in the facility and the word caring is most definitely utilize in that facility. Everyone from the office administration to the medical staff just seems to love what they are doing. They actually relates to the residents one-on-one. They call them by name. They take their hand and they stir them in different direction. They know the personalities of all their residents. They actually take personal interest in each resident there. The secured unit that my husband is in only consists of twenty residents right now with their own nurse station, their own aid and their own activities. They are always together as a group. They take them out on field trips and they have a special courtyard. Probably 99% of the residents there have Alzheimer's and some even need more care.

Michael29

My mother had a stroke. She went to an intensive care and then to a rehab facility called Keller Oaks Healthcare Center. I chose this facility because after I reviewed and looked at other facilities, this was the one that I felt had the best capability to handle the variety of needs my mother has from speech therapy, memory therapy, to physical therapy. I felt this facility had all the best people with a caring heart. The environment is clean. The administration is very helpful and everyone seems very informative. All the rooms are double occupancy, but they are roomy enough to accommodate three visitors at the same time. They have plenty of light and ventilation. The nurse's stations are all close to anybody's bed. My mother is very picky, but she has not complained about the food. They are of very adequate quantity and quality. They are concerned about the menu and the issues the patients might have. It's really a very nice facility.

happierathome

PLEASE read first. Here is what to expect from this facility. 1. The food is bad. Dont let anyone tell you different eat it for yourself and see. 2. Your belongings are going to come up missing. From cloths to food and personal items. Get a camera in your room so you can maybe get your stuff back. 3. Dont expect your loved one to get much activity here. 4. You will have to watch for your loved ones health because they dont notice things like colds and coughs and such. 5. Keep track of what med they are giving your loved one they will not call you or tell you when they add new meds. You would be suprised what they will give and for what. Just keep track. 6. Dont expect a warm reception when you visit. The nurses will just look at you and not smile or say hello or anything. So dont expect it. If one does you are lucky. 7. Baths are few and far between. Just saying. Beware and Becareful.