My mother has been living at Vista Veranda since around August 2015. She has been in and out of care facilities approximately since 2012, and this is by far the best place she's been. When looking online for assisted living facilities, I was hesitant to even visit this facility because of some negative online reviews. However, when my mom was in the Bell Convalescent Hospital and was ready to be discharged, the social worker recommended Vista Veranda Assisted Living as a possibility. Since the social worker in Bell was doing a good job with my mom, I decided to visit Visa Veranda on her recommendation. When I met the administrator Silvia, she seemed very genuine and was very forward and direct regarding what her facility offered. First off, she made it a point to make sure that this was a right fit for my mom. She wasn't just trying to sell me, it seemed as if she was genuinely concerned about the best care for my mother. She told me what Vista Veranda could provide, and was honest about what expectations I should have with the facility. She went over the brochure and gave me the options that Vista Veranda offered and I was able to quickly decided what was best for my mother. Unlike other care facilities of this type, Vista Veranda provided exactly what Silvia and I went over in the brochure. There are daily activities as advertised (with a monthly calendar for upcoming events), meals and snacks are as described, and staff is reasonably attentive. I can honestly say that some staff has gone above and beyond what their duties are and have gone out of their way to help my mother. One thing in particular that I liked, is that the staff always calls me back and keeps me up to date when I ask for information regarding my mother's status. I wish I would have given this place an opportunity earlier, instead of just going off of some inaccurate online reviews. If I did so my mom would not have suffered the neglect in care that she did at other facilities. I'm not hesitant at all to give this place 5 stars. If you have a loved one that needs this type of care, based on my personal experience, I highly recommend this place. Whenever I've seen staff interact with the residents, it has been in a respectful and caring way (not just when they see I'm around and not just to my mother). Regarding the facility itself, when I have gone to visit my mother I have always seen the facility clean and well maintained.
From my experience, as long as you give proper support to Vista Veranda they will be able to make their facility a good home for your loved one, Keep in mind, they won't be at home, but they'll be well cared for.