This facility services pretty much all care levels and the sections each level is placed in within the facility seems appropriate for each care level. Independent care, obviously has more freedom and space to roam around as oppose to memory care or skilled nursing, where the residents need to be in a smaller, familiar, more secure area. And the assisted living residents have an area that is a little like all of the other levels put together. The areas are perfectly set up to accommodate each level.
The memory care section is really easy to navigate, so the residents are able to have the freedom to walk around the area without becoming scared or lost. They have a lot of visual cues they use throughout the floor to help the residents realize where they are should they become confused. The memory care staff is really great at encouraging the residents to participate in the different activities and therapies offered, and the residents spend a lot of their time together. I like that the staff have little jobs and tasks for each of the residents to do everyday, it helps them feel independent and needed, it raises their self-confidence and it proves to them that they can still do lots of things.
Skilled nursing residents have access to all the tools necessary to become healthy and stronger. The staff is constantly doing rounds and checking on the residents. They are very good with the residents and they are great at encouraging the residents to push through whatever their ailment may be. They are good at motivating them to remain strong during physical therapy, bad side effects from medications, or post-op pain. They will sit and talk with the residents, or read to them, or watch TV with them if it helps calm them down or make them feel better. I can tell that the really care about the residents, and I think that overall the skilled nursing unit functions smoothly. If I had any complaint at all, it would be that I often see the staff members who are on-duty sitting at the nurse's station talking to each other about their personal lives, when they should be doing rounds and interacting with the residents.
The assisted living area is also really nice, it is always really clean, and the residents always seem busy doing something. They always have nice things to say about the facility and the staff. I've had many of them tell me that they like living there, and I have heard very few complaints from family members. Most of the residents are active in at least one or more of the scheduled activities and they appear to spend more of their time out of their apartments then in them. Overall, they seem pretty social and well cared for. I think that the staff do the best they can being that there are many more residents than staff members and they do their work professionally without letting the chaos make them rude to the residents or visitors.
Independent living at Friendship Village is I am told, a very exciting place to be. The residents are encouraged to always learn and try new things, and the staff make this possible by bringing in new activities all of the time or by scheduling fun field trips . The residents for the most part are very self-sufficient and they need very little assistance but I always hear the staff telling the residents they are there if needed. I have spoke with quite a few of the residents and they seem to all be very happy with Friendship Village. They really like all of the opportunities that are in place for them. They tell me that the staff are so accommodating, and they say it is so nice to be able to go out with friends, have fun all day, and be able to come home to a clean apartment, clean laundry, and not have to worry about anything, especially cooking.
One of the things that I like most about Friendship Village is that residents are be able to transfer between care level, if needed, very easily without a lot of headache. It makes for an easy transition and the residents don't become all stressed out Another great thing about the facility is that the monthly costs include ALL utilities, even cable and phone, which many facilities make you pay for yourself.
The only big complaint I have about this facility, is that I have seen on several occasions when new residents move in, the staff are really great for about the first week in helping the residents get settled in and comfortable. However, sometimes, for some residents, it is really hard to transition, and instead of offering them additional help and services, I have overheard the staff pretty much just pat them on the back, tell them they will get use to it eventually, and walk away. This is the worst way to approach the situation, because one, it can make the resident feel like something is wrong with them in not being able to adapt, and two, moving in to senior living is a huge change from the life they are used to and if they need additional help to adjust to their new life, then that help should be readily available to them, and they should not have to feel humiliated or self-conscious having to ask for it. There have been a couple of residents I have seen this happen to at this facility, and it took me quite some time in working with them and talking to them to get them comfortable living in the facility. I just wish the staff would have been the ones wanting to help those residents, instead of me.
Another great thing about this facility is the food! There are so many menu options, which I have personally tried a few of, and they are all amazing. They have so much flavor, nothing here is bland and boring like I see in many facilities. They make healthy food actually fun to eat, and the residents here eat it because they want to and not because it is good for them or they have to. I have had more residents, family members, staff, and visitors comment more about the food here, then any other facility. I would suggest to potential residents to visit the facility around mealtimes to test the food for yourselves. You will become hooked, I'm sure, so maybe leave that part for the end of your tour!
The facility as a whole seems to be ran pretty smoothly, sure there are some issues, but nothing that can't be fixed. I think that the facility would make a great home for all, regardless of care level, and I believe that taking a tour of the facility would really give you the best idea of if it the right choice for you or your loved ones.