The Family Event, held in Memory Care Neighborhood on 7/28/13 was absolutely PERFECT in every single way!!!!!!!!!!!!! My mother was having a tough morning but attending the Family Event made the entire day (I stayed until around 4pm) fabulous!!! Hats off to Chef Dave and his staff!! The food was delicious and beautifully presented. My mother ate a good amount of a sampling of each dish and really was happy asking for MORE of one or two dishes. The dining room looked gorgeous and festive with balloons and a lovely "Welcome" banner that was hung right at the buffet. The DJ was fabulous!! Everyone was moven' to the music! The Family Event, as always, was superb and I thank you very, very much. My mother had FUN...I had FUN!!!
Before the Family Event there was a Family Council Meeting. Mary facilitated and Mary, I have come to the conclusion that you've brewed a secret, magic potion. Mary dear, you and your extraordinary staff are completely, without exception, so kind, so caring, so authentic, so professional every single time I've visited with my mother...and that's almost every single day and during different shifts including the late night shift. Mary, you are a perfect, and I mean perfect role model. You embrace the needs of the residents as does each member of your staff. And please know that I am extending what I'm writing to each member of your staff, and all who work in The Wellness Center, the unbelievably lovely, helpful and patient front desk staff. And Jeanne, your energy, warmth, sincerity and all the activities you plan so beautifully mean so much to me and I can see by the reaction of the residents, who you are and what you do means so, so much to each and every one of the Emeritus Family. Don't forget! You're an inspiration to the staff!!!
Back to the Family Council Meeting...I was 15 minutes late but for the time I was there I want to tell you, Mary, that you look so beautiful with your sparkling eyes, your warm smile, your sincerity, your awesome professionalism and your infectious sense of humor. You never forget anything!! (secret potion). You addressed every single comment, question or response or you would say you'd get back to a family member or resident. The Memory Care neighborhood is an example of the definition of words like warm, inviting, welcoming, calming, responsive, fun, with an ever growing number of activities that are all planned so well and executed by you and EVERY member of your awesome staff without a flaw....exactly how many doses of your magic potion do you share with your staff?
I'm just having a little fun with the 'magic potion'...I have really been around and for 25 years served as the president/ceo of a mental health agency. Emeritus is managed with amazing skill and passion. Suzanne and each member of your staff are so special. Suzanne, there is such consistency with every single aspect throughout Emeritus @Marlton Crossing. I'm being very specific because I want anyone who reads this to really consider what I'm sharing.
I hate Rt. 70 but as soon as I turn into Emeritus I realize I'm in a very, very special place on the planet! I have NEVER seen even a piece of paper on the grounds. The gardens are gorgeous, there is a meticulous attention to detail. The front doors open and Suzanne, you extend to all who enter the doors something to drink. That shows caring! Every corner of every place I've been throughout the building is really spotless. The air is fresh. There is always some activity going on. Each staff member I've even seen really is attentive to the needs of each resident living in the neighborhoods of Emeritus at Marlton Crossing. Staff engage the residents and hugs and love are plentiful.
Tim, how do you work your magic of maintaining Emeritus??? The Housekeeping staff are truly remarkable. What a clean, fresh smelling environment you work so hard to maintain. All the furniture is beautifully polished, the carpets are always vacuumed..the entire building is quite amazing. Thank you. And Dave, you and your staff present delicious and healthy meals so beautifully. The table settings are lovely, you have been fantastic when I've used the private dining room...I was in the kitchen the other day and it's so clean!!! Awesome!!!
Readers, please know that although I'm thrilled and enthusiastic about Emeritus at Marlton Crossing but my heart is broken. Mary is continuously helping to educate as well as support me, but although I try so hard to embrace the moment, I'm losing my mother...she is fading away. Everyone at Emeritus and everyone in Memory Care are just wonderful, but this is a horrifying experience. My mother has a very clear idea of what is happening to her. She looked at me the other day and said, "Well Peep, what's next? Will I completely lose my ability to talk? I know what's happening to me. I'm losing the functions of my brain, little by little. Will you stick with me 'till the end? I'm so frightened." Those were my mother's exact words. How do you redirect that? We hugged and we cried together.
What Emeritus is not doing is curing my mother, restoring the use of every function of her brain, making sure that she'll walk again. Emeritus is not helping to slow this horrible process down. Of course, none of my deep hope, wishes, prayers will be answered. Let me share with you that if my mother was not at Emeritus at Marlton Crossing life for my mother and me would be intolerable. We are blessed by having found Emeritus. And we are being given such amazing gifts by being at Emeritus.
Emeritus at Marlton Crossing is extraordinary. I am so thankful. God bless you.