Shelby Nursing Center Nursing Home

46100 SCHOENHERR RD, Shelby Township, MI, 48315

Reviews of Shelby Nursing Center | Nursing Home

Overview of Ratings

26 Reviews

November 15, 2016

By mllskar

I am/was a resident of this facility

I recently spent two weeks in the Shelby Nursing Center after back surgery. I was very pleased with the staff and services that were provided. I almost felt like I was in a resort because the room was like a hotel room with all the amenities that I needed. The nurses aides were pleasant and helpful. The nurses were sympathetic to my pain and other needs. The wait staff in the dining room were cheerful and remembered my name and my favorite choices. The doctors spent enough time with me to answer my questions. The P.T. and O.T. staff were supportive and encouraging, never pushing too hard for the exercises when I felt tired.. I would highly recommend this facility to my family and friends if they needed rehab services.

October 27, 2016

By Missmydad1

I am a friend or relative of a current/past resident

My father was in the hospital 1 month after a heart attack, I insisted he was moved to Shelby Rehab because they gave us such an amazing tour and told us about all of the rehab and care he would be getting. 1) Staff moved at there own pace sadly and 80 year old's bladder may not work at that pace and they would not let him go on his own because he was to weak. 2) We were told he would see other needed Dr's while he was there a podiatrist, hearing Dr. ect. we constantly asked when they were coming (they never did) 3) After 3 weeks Shelby deemed him ready to come home. My husband and I went for "Training" to see how and what he needs to be home. We got there that morning my dad did not look right and there was a medical question that I asked to a nurse and rehab specialist (regarding a change in his care, that I was not notified about) I was told he was getting what he needed and I asked who and when it was changed "I don't know but they wouldn't have changed it if he didn't need it" I stayed with my dad that whole day he could not do the rehab or training he was too week. I am very sad to say that my dad died later that day (he was a DNR patient). Around 10 pm after we left and made final arrangement Shelby Nursing called and left a message stated that they were calling about my dad but not to worry he is doing OK and I should call them in the morning. Please when making a care decision, look deeper than the sales pitch on the tour, I made that mistake.

October 01, 2016

By Charlene1!

I am a friend or relative of a current/past resident

Don't go here. Horrible place. My mom fell 3 times. I asked after the second fall why this happened because nurses know she is a fall risk. Her nurse actually said to me " they have the right to fall". My mom is 85 pounds and dementia. She fell a 3rd time this morning and is in ICU as I write this. Broken bones and a brain bleed. Also, her cashmere scarf that she loved to touch went missing a couple days ago. Please, don't leave your loved ones here if they can't fend for themselves.

September 22, 2016

By Keosmond

I am a friend or relative of a current/past resident

My mother has been there currently for over a week and the care has been horrible! You truly have to fight for everything! My mom was having a coughing fit and the lpn came and said she could have a breathing treatment. My mother asked if the albuterol in it was a steroid and the lpn said "yes". I'm a nurse! IT IS NOT A STEROID!! she then said she would be right back to start it AND NEVER CAME BACK!! I found her sitting at her desk a half hour later asking if I needed anything? Really?? Mom is there for PT and OT and apparently they don't have schedules. They just show up. And usually at the same time, so she ends up not getting one. After finally begging for a schedule, they aren't doing EITHER on a day they have her "on their schedule". Food? Let's just say Fastfood puts them to shame. I stayed for dinner one night and got chicken. It was all pink inside. I asked for the porkchop that was so so over cooked, that when you put your fork in it, the whole thing fell apart. I call and get transferred to a phone that just rings on and on. My mom is tired and has to ask several times for everything. She's so upset and depressed that she looks like she's getting worse. When they saw her in the hospital they said they would do "anything" to get her to stay there. Not so far.....

April 13, 2016

By lininsylvan

I am a friend or relative of resident

Horrendous place. Zero communication with the family. My Mom's femur was shattered while there - we still don't know why. Sent her home with a handful of narcotics for pain. No medication management. Told us Medicare was forcing her to leave after 3 weeks -- Medicare said request never even filed with them. THE WORST experience possible. Tried calling head administrator - NEVER returned calls. Contacted Beaumont Hospital - they say they are affiliated wit h -- Beaumont says they have nothing to do with. Avoid.

April 04, 2016

By jim d.

I visited this facility

I was a resident at Shelby for som 6 good, weeks and was more than satisfied with the care. the nursing staff, Nursing Aides were very professional and yet very personable and kind. Food was pretty good with some of the best mashed potatoes ever!! The therapy group was by far the stars at Shelby. I couldnt stand or walk and through thier fine work six weeks later I was able to walk out to the car, maybe not thee best. However, I could walk which was a small miracle in itself. All in alll a great facility

February 23, 2016

By Satisfied Visitor8

I am a friend or relative of a resident

My aunt was at Shelby Nursing Center for awhile. The staff was very caring and took very good care of her. It was very clean and nice and offered a lot of activities for her. Their dining room was good, but she chose to eat in her room most of the time. I saw their food, and it seemed pretty good.

November 08, 2015

By Sonnen

I am/was a resident of this facility

I was a patient at Shelby in 2013 for 6 weeks. As I was transferred by ambulance from a hospital in Detroit, I was not in the best of health. The nursing staff is stretched too thin, as were the aides. Forget seeing a doctor, they do rounds maybe once a week at about 5am. But overall, they are all good people. Physical therapy is twice a day, and they come get you, and bring you back. Food was pretty good, you choose your own menu for the whole next week. They have ice cream socials every afternoon in the dining room. They are free to visitors as well as patients. The aides take orders for those who are unable to get their own. The snack cart comes around in the evening, and if you need, they will deliver a meal from the kitchen, after hours. Previously, I was in a nursing home in Detroit, and if you want to compare a ghetto nursing home to Shelby Nursing Center, well.. there is no comparison. The staff is cheerful, and accommodating, but too many staff cutbacks gave this review only 4 stars.

January 30, 2015

By Feed up wife

I am a friend or relative of resident

My husband transplant physician referred him to this facility evidently he has no idea that this place is HORRIBLE! My husband has been here two weeks and it has not gotten any better. I was on the phone with him one day and he told me that he had rung for an assistant to get him some water it had been over an hour. I had to hang up and call the nurse's desk to get him some water. This is just one of the problems that he has had there. Pain meds is not given on schedule. Test not done in a timely manner. I would never refer anyone to this place and if he needed to use this type of center again he would never come here.

July 29, 2014

By Caring65944650

I visited this facility

The rooms at Shelby Nursing Center were clean and spacious, and everybody has their own TV. They have live entertainment coming in. They also do assisted-living there. They have what they call the ice cream social. You go down to the dining room, and there we eat ice cream in cones, or just plain ice cream in a dish. The staff is knowledgeable and personable. They know what they are doing. You can have your own food. They have a fridge. Their food is not bad, but it's institutional. The physical therapy is very good there that's what the place is for.

June 04, 2014

By UNHAPPYwithyou

I am a friend or relative of resident

My relative has been there awhile now. He is a hospice patient who is confined to bed due to cancer. I have seen personally how long it takes to get pain meds, to get a call light answered, stolen items, and a general lack of caring for the most part. I have seen him half off the bed. How long does it take to check on a patient?The nurse/manager has been contacted numerous times as well as the director of nursing and hospice. How long does he have to wait for a bedpan and them to return to finish cleaning him up? How long is a hospice patient supposed to wait for pain meds? How is eat supposed to eat if his food is not cutup since he is paralyzed on one side. Doesn't he have the right to be clean and well cared for?

November 21, 2013

By Kim38

I am a friend or relative of a resident

My father has just recently passed. I had him in the Shelby Nursing Center. The occupational therapy people there were very good. The facility was clean and well maintained. I just felt that the nursing staff was understaffed because when we would hit the button if he needed to use the bathroom, it just took a long time because there were so many patients and not enough nurses' assistants for help. I was not thrilled with the attitude of the staff but it wasn't all of them. It's hard to judge on the whole facility when some of them were bad and some were good and not as cooperative or compassionate. When he needed help eating, there weren't enough people to help in eating than when he needed to go to the bathroom or get dressed. My dad had mental issues and they weren't really good dealing with someone with the later stages of Alzheimer's. I was in the process of trying to find another place for him before he got really sick and back in the hospital.

November 20, 2013

By Nothing Available

I am a friend or relative of resident

My mother was in this center & what a huge disappointment. The facilitiy itself was great, food was pretty good & thereapy was excellent. But the aids were rude, lazy & dishonest. The doctors were incompetent. My mother received incorrect meds for a week before I could get them to update her chart. After nearly 2 mos in there, she was in worse shape than ever. We moved her out as soon as possible. Terrible medical attention !

August 26, 2013

By Nurse relative

I am a friend or relative of resident

I am a RN. My mother came here from another facility and we had high hopes she would receive the care she needed. The place looks great but don't let that fool you. The physical therapy was very good but limited as to the times she went down. The nursing care is horrible. They immediately put diapers on her when she has never been incontinent. She has tremors and was unable to feed herself or lift and drink from a glass. Even though I spoke with the staff about offering her liquids on a scheduled basis they did not and she became so dehydrated they had to start an IV. One nurse told me she had to crush her pills and put them in pudding because "she took too long to take them and she didn't have time to wait" and also stated she had to drink a lot of water to get them down--which is what she needed. Another told her she couldn't get up due to the IV and she told them she couldn't go on a bedpan so the aide told her she would have to go in her diaper! When I called to see how she was doing that day the nurse didn't know one thing about her even though she had cared for her for 3 hours, using the excuse that she was a float. She still had to know her patient. When she said she would have to check the computer (not the patient) and then call me back in 4 hours I demanded to speak with the manager. In fact, over 2 days I spoke with two different managers and nothing ever improved. Nursing lacked critical thinking skills and didn't really care. Later her blood count dropped and they didn't get the repeated test result until 3AM which required a transfer to the hospital to receive blood. I would not recommend this place at all. They are very poor for patient care. Since our experience I have heard from several other families who had horrible experiences here.

April 10, 2013

By caring7140

I visited this facility

They had an ice cream social and some other activities that other residents seemed to like. Unfortunately, my dad couldn't participate because he is blind. It seemed like a very nice place, though.

May 12, 2012

By LauraKay

I am a friend or relative of resident

While our experience was not as negative as another posted here, it wasn't particularly positive either. As far as the physical condition of the place, it was wonderful: flat screens in patient rooms; clean smell; large bathrooms; soothing colors and textures; bright, well-lit common areas, but the care given there left much to be desired. Mom was roomed with a woman with echolalia (sp?) (an inability to stop repeating words and phrases) and it kept her from resting well. After a five minute visit, I was ready to pull my hair out! When she developed signs of unresponsiveness, they were very slow in recommending a trip back to the hospital. Mom was in bad shape by the time she left for the ER. Some of the aides were terrific. Some of them seemed almost hostile. The facility is very large and mostly occupied, so personal care might be difficult, but for what they receive in payment, it should be expected. I wouldn't recommend Shelby and would be sure that Mom was sent elsewhere if we find ourselves in the same situation again.

February 28, 2012

By familyinmichigan

I am a friend or relative of a resident

My father was a resident of this facility. The staff did not follow his doctor's recommendations for his diet. Dad said they were not giving him his medication. The staff gave him breakfast which had a banana as part of the meal. They then told him that his potassium was high. If they had not given him the banana it would not have been high. They forgot to give my dad dinner one day. They also ignored his food request. They gave him a sheet to fill out as to what he wanted to eat. Every time he filled it out, they ignored what he put on there. The staff was rude and not willing to help. Dad had and accident and they made him wait in his dirty clothes, I cleaned him up myself. There was a resident in the facility that went into other peoples rooms and stole their dentures. My dad had his stolen while he was sleeping. If family was visiting, the staff got upset. I was fed up with the facility and I had a hard time getting my dad out of there. I will never take a family member to a nursing home again.

August 03, 2011

By mary123

I am a friend or relative of a resident

When i was visiting my aunt i was very happy to see how much they enjoyed the ice cream social. they looked playing bingo and it was great to see the staff be so caring to all the patients.
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Features of Shelby Nursing Center

Medicare (ratings last updated: 06/16/17)

  • Health:
  • Overall:
  • Quality:
  • Staff:
  • Medicare Provider Number: 235506
  • Ownership Type: For Profit Partnership
  • Date Certified: 05/01/2017


  • Resident Capacity: 212

About Shelby Nursing Center

Shelby Nursing Center is a nursing home in Shelby Township, MI that provides patients with skilled nursing care as well as private or shared accommodations. Contact Shelby Nursing Center for more details on housing, services, and rates.

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