Home Instead Senior Care - Salem, OR

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Reviews of Home Instead Senior Care - Salem, OR


based on 14 Reviews

Neekers313 January 29, 2016

I am a past client of this provider

While we were very confident in the care that was provided by our care giver, the office staff is difficult to work with. While I didn't call often, when I did, they didn't always answer the phone or the person I needed to talk to wasn't available - they'd take a message and I'd never hear back. This happened way too often. We have since discontinued our services with them and it has been 6 weeks and we haven't received our deposit back. I have called several times and they continue to say that they'll "get to it this week". I would not go through them again for care for a loved one, even though we loved our care giver.

Provider Response

We are so sorry that your experience with our office staff was not a favorable one. We have taken your comments to heart and are working on making our communication more effective and efficient. Our sincere apologies regarding your deposit – that was entirely our fault, and we have taken steps to make sure it doesn’t happen to another client. --Home Instead Senior Care



Terry Burke Eiserling January 29, 2016

I am a current client of this provider

Darlene V. is my mom's care provider - she's top notch! She's an independent starter, knows what she is doing and certainly cares for my parents. Darlene is a good fill-in for me since I am 1,000+ miles away. Services, compassion and quality of care is top notch!



L Stines January 19, 2016

I am a current client of this provider

From the first phone call to our current situation with round the clock caregivers, we are continuously amazed at the gem we have found in Salem's Home Instead. The owners, scheduler's and caregivers are wonderful! Accessible & caring - they have completely dismissed any and all apprehensions we had when we started this journey. Our dad lives in Salem and we four kids are spread out all over the country. Salem's Home Instead Senior Care would rate even higher if more stars were available. Thank you to the whole team.

L Stines & Family



Lou Siegmund October 31, 2015

I am a past client of this provider

We had 24-hour care for my mother for seven days plus three 12-hour days after she was released from the hospital. All of the ladies that came were on time, neat, pleasant, and caring. Bobbi did a great job in setting this up in 1 1/2 days. I would definitely call them again. My mother enjoyed visiting with the caregivers.



Rita Hathaway October 31, 2015

I am a current client of this provider

I have light carpet and do not wear shoes in the house. My family removes their shoes. Utility and service personnel wear paper booties over their shoes when entering. The caregivers wore shoes. Some were dirty and left stains on the carpet. I had other caregivers use carpet remover many times to remove the stains. I have hardwood oak floors in the kitchen. Spilled water leaves white spots unless wiped up immediately. Some caregivers needed to be reminded many times.



David Kennell October 28, 2015

I am a current client of this provider

Dad really liked Vera and Darlene. I was with dad this last 4 days and everyone I met was very nice and caring. Thank you!



Wilbur Wood September 30, 2015

I am a current client of this provider

Jennifer and Beth are amazing. This has been such a great help to my father. Thank you



caregivingdaughter April 07, 2015

Working with Home Instead (Salem, OR) has been an incredibly wonderful experience. The owners are very in tune with the services that are both needed for you and your loved one, as well as what they can help provide. In fact, they guided us well when we began. When we weren't sure what was needed (mom was already in an assisted living facility), they were able to guide us in how they could help care for her and add to her participation in life.

The owners and staff make certain that the caregivers are well-trained and educated as to how they can communicate, work with and truly assist the client. And better yet, when they don't know, caregivers and/or staff ask questions to insure that you're getting the assistance you need! We found their work to be superb on behalf of our mother and she found it comforting for them to be there with her to assist her with her daily routines such as toileting, getting up for the day, getting dressed and down to meals in a timely manner, and much, much more. They didn't just "assist" her, they made her feel like she mattered; something she had been missing for awhile. They encouraged her to read books, work puzzles, get involved in activities at the ALF -- and keep her informed of whatever was happening around her. The caregivers are focused on making sure the client is engaged and participating in life, rather than just watching life go by.

I can't say enough about the level of care, encouragement, and integrity of this company. If you're going to need help (and you probably will), look no further! Home Instead is EXACTLY where you want to go for that information and assistance. In your research, I would recommend beginning with Home Instead; it will save you from having to interview further!



Lynn12 April 17, 2013

I am a past client of this provider

We chose Home Instead in Salem, OR because we heard about it from a friend who's a doctor. He used it for his father. I also called and emailed some of the facilities around Salem and I mentioned about getting Home Instead and they said they're wonderful. They're very nice and very professional. What we wanted was somebody who comes in to cook because I was mostly concerned about her eating the right food instead of going to restaurants all the time. They have all different kinds of care that they could do but were not trained to do something medical.


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From Home Instead Senior Care - Salem, OR


Home Instead Senior Care is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

Features of Home Instead Senior Care - Salem, OR


Agency Type

  • Full-service agency. (We directly employ the caregivers we work with.)
  • Agency extra: Each Home Instead Senior Care® franchise office is independently owned and operated.

Range of services

  • Companion care
  • Range of services extra: hospice support, Alzheimer's and other dementias care, chronic conditions

Screening

  • We interview every team member in person
  • We check references
  • We check driving records
  • We confirm legal U.S. residency
  • We require drug screenings

Training

  • Staff members receive ongoing/continuing training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care
  • Training areas extra: the aging process, how to keep the client and CAREGiver℠ safe, building relationships, Alzheimer's or other dementias care

Payment details

  • We handle payroll, benefits, and taxes for our caregivers

Bonded/insured

  • Our business is bonded and insured

Business Address

  • 2015 25th Street SE
    Salem, OR 97302

Transportation

  • Yes

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