Merrill Gardens at Willow Glen Assisted Living

(28)
1420 Curci Drive, San Jose, CA, 95126

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Reviews of Merrill Gardens at Willow Glen | Assisted Living


Overview of Ratings

4.1
28 Reviews

November 29, 2016

By Tom207278

I visited this facility

We saw Merrill Gardens at Willow Glen. It was pretty good. We were there for lunch, and it was very good. However, I thought the place was a little sterile. It could have been a lot more friendlier or warmer. The people were very nice, but the room was just an empty room, and it was pretty stale. It’s like going to the doctor’s office. It was wheelchair adaptable, and there were safety handgrips. The thing that was most off-putting for me was the neighborhood, but they don’t have control over there.
Provider Response
Thank you for taking the time to write us this review. Sometimes it can be difficult to see an empty apartment, so we would be happy to invite you back to see a fully furnished apartment. That may provide a better idea for you. Thanks!

November 09, 2016

By David577512

I visited this facility

We had a reservation at Merrill Gardens; the representative was very firm in that they would have something for us, but they didn’t have anything, and we’re really up against it. It’s nice, it’s not as large, and it was a little more confined. It did have a nice, comfortable aura about it; it was homey. We only ate once there, and the food was good. They had a very extensive set of activities.
Provider Response
Thank you for reaching out to us. We are glad to hear that you found our community to be comfortable and homey, and that you enjoyed the food. We look forward to connecting with you again soon!

October 04, 2016

By Dave524078

I visited this facility

My aunt liked Merrill Gardens. They showed us the rooms -- which were very nice and really neat -- and everything was well-maintained. They showed us a little library and a seating area, or a common area, and the dining area. I saw some people playing cards, some people reading, and some people working puzzles. The dining area was large and nice. I asked the people how the food was, and they said it was very good. They had a little salad bar, and the people seemed to be happy.
Provider Response
The team at Merrill Gardens Willow Glen is so pleased to receive this wonderful feedback. If you or your aunt has any questions, or would like to return for another visit, please let us know.

August 23, 2016

By Michael204742

I visited this facility

Merrill Gardens' prices depended on what type of care was involved. It was a nice, huge facility. We looked at a couple of apartments and concentrated on the memory care.
Provider Response
Thank you for writing us this positive review. Please contact us if we can offer additional information and support as you research options for memory care.

July 01, 2016

By Dianne035055

I visited this facility

We liked Willow Glen (Merrill Gardens at Willow Glen) a lot. We were kind of rushed because we had another appointment after that, but it looked nice and new. We liked the feel of it, and the apartments were really nice, roomy, and had high ceilings. It had a nice dining area. One thing I didn’t like about it was that it didn’t have a defined exercise room.
Provider Response
We are pleased to hear about your positive experience at Willow Glen. Thank you for providing detailed feedback about the amenities. Please let us know if we can answer any additional questions for you.

March 23, 2016

By Caring Daughter122163750

I visited this facility

Everything about Merrill Gardens at Willow Glen was wonderful. They had a nice-sized one-bedroom. We had a nice dinner there. The people were very friendly. It seemed a very nice place with a beauty salon, games, weekly trips to events, a piano, and a library. The kitchen was open, so if you wanted a snack, you could get one. I would live in this place.
Provider Response

Thank you so much for providing us with this great feedback for Merrill Gardens at Willow Glen. We are happy to hear that you had a positive experience while visiting our community. Please let us know if there are any additional questions we can answer.

February 29, 2016

By Elysse

I visited this facility

Merrill Gardens at Willow Glen was good, but it was a little bit older, and then it was farther away from my house. The staff was friendly. They’re good. The apartment was big but it was a little older.
Provider Response

We appreciate you taking the time to write us this review. We will share the feedback with our community team. Please don't hesitate to reach back out with any questions or additional comments.

February 10, 2016

By Joyce119984450

I visited this facility

At Merrill Gardens at Willow Glen, the people were very nice. I did eat lunch there, but I didn’t like this community as much. It doesn’t have any particularly interesting neighborhood. It is located on a busy street. As you walk out the door, you wouldn’t have any interesting places to go. It also does not have valet parking. Other than that, the rooms, and the people were nice.
Provider Response

We are happy to hear that the people you met at Merrill Gardens at Willow Glen were nice and provided a positive experience. We also appreciate the feedback regarding the location. If you have any additional comments to share, please don't hesitate to reach back out to us.

December 26, 2015

By Visitor32

I visited this facility

We visited Merrill Gardens at Willow Glen. It sounds like they had a lot of good care, but they are not flexible either for people with mild dementia. They said they have to go straight to the memory clinic, and my mother is not yet ready for that. The place looks pretty clean. I feel that they are too pushy, too pricey, and not flexible, but the staff is friendly. The rooms looked nice.
Provider Response

We appreciate you taking the time to provide us with this feedback. We are sorry to hear that Merrill Gardens at Willow Glen isn't a fit for your mother at this time. If you have questions or additional feedback, please don't hesitate to contact us directly.

December 21, 2015

By cdavis1

I visited this facility

Merill Gardens was very nice. I liked the people and the atmosphere. The rooms were nicely laid out. We saw the dining room also, and the food is excellent. There could have been a little bit more activity in the memory care area.
Provider Response

Thank you for taking the time to write us this review. We are happy to hear the you enjoyed Merrill Gardens at Willow Glen. Please don't hesitate to contact us with additional questions or feedback.

December 17, 2015

By Anonymous117655550

I visited this facility

When we drove up to Merrill Gardens at Willow Glen, there was a very bad stench in the street. It almost gagged us. Apparently, they were cleaning out some kitchen vents that had to be cleaned out once a month. We went inside, and we were assisted by a woman who was very pleasant, very helpful, but she admitted that they had a serious problem with this stench. She didn’t take us around, because we didn’t qualify because my husband has dementia, but the people inside were pleasant.
Provider Response

We appreciate you sharing this feedback with us and we apologize for your experience. We are glad to hear that the person you spoke with was pleasant and helpful and we hope that you and your husband have found an option that meets your needs. Please don't hesitate to reach back out with any questions or additional feedback.

September 07, 2015

By Caring112430250

I visited this facility

Everything seemed nice at Merrill Gardens at Willow Glen. The staff was very helpful and friendly. The rooms were fine, but one room makes me feel too claustrophobic. I don’t want my commode in my living room, although they also have apartments. I thought of going there; however, they can't take me due to my medical problem.
Provider Response

Thank you for writing us this review. Your feedback is very helpful and we appreciate you taking your time to give us this information. Please don't hesitate to reach back out to us with any additional comments.

April 30, 2015

By Barbara105968650

I visited this facility

Merrill Gardens is very nice. It was clean and well appointed. The folks there were very friendly. I thought the staff is very friendly and accommodating. The accommodations were nice and had a nice size. If we end up picking a place, that is probably where we would have landed.
Provider Response

We are so glad to hear about your positive experience at our community! Thank you for taking the time to provide us with this feedback. We will be sure to share it with our team. Please don't hesitate to reach back out to us directly.

April 27, 2015

By Debbie104777350

I visited this facility

Merrill Gardens at Willow Glen is very nice. I got to see two bedrooms there, and it was very nice. There is a bedroom on the right side which looks more like a den, but it had a bed in it. On the other side of the living room is another bedroom which is a little bit larger, and it had a small bath. The staff was very friendly and even invited us to lunch. I called ahead of time and made arrangements so they knew we were coming. They had a luncheon ready for us, and it was great because we got to order what we wanted. I ordered a hamburger very rare, and it came that way. The cook came out to see if it was OK so I thought that was nice. The staff was fantastic, it was really good, and I got very comfortable there. I was very pleased.
Provider Response

We appreciate you taking the time to tell us about your experience at our community. We are happy to hear the great feedback! If we can ever be of assistance, please contact us directly.

September 08, 2014

By Caring98593950

I visited this facility

I live very close to Merrill Gardens. My visit was nice. They gave us a tour. They let us have lunch there. The food was excellent. It was very, very good. The rooms were very beautiful. They were brand new and very large. It was a very clean facility. The bathroom was very wheelchair-accessible; it was very large and very nice for people in wheelchairs. However, the rooms were very expensive. The facility itself was gorgeous. The dining room was beautiful. Overall, it was a beautiful fancy place. They had activities and they had a pool table and a big library. I would recommend this community to those who could afford it and if they're looking for a higher end place.

April 18, 2013

By Caring9980

I am/was a resident of this facility

I lived at Merrill Gardens and it was a great place. It was new and well-built. They had every service you wanted to have. And they had the best activity director I ever met. They served food three times a day for the whole week. It was an excellent facility and I would recommend it to anyone who wanted to live in San Jose.

June 27, 2012

By jlutze

I visited this facility

I really liked the atmosphere of this facility and it was more open and upbeat than I thought it would be. The resident seemed happy, and the staff seemed courteous and friendly. While resident had varying abilities the facility seemed to accommodate all of them in an individualized manor and they all seemed happy. I spoke to several residents who were charming and spoke well of the facility. They said the rooms and nursing staff were knowledgeable and kind. I asked the staff what kind of services they offered and they seemed diverse and able to accommodate all. I was struck that the place felt homey and that there was a real sense of community among the staff and residents. The meals didn't get such positive reviews however as some residents complained that they were repetitive or poor quality on occasion. Overall I had a god time, something which I did not expect and would recommend this facility to anyone who needed it.

April 07, 2012

By LoriannaB

I visited this facility

I was very impressed with the facility and the activities that were offered to the residents. I sat in on one chair yoga session and thought that the residents really enjoyed the time spent with the instructor. The facility had a lovely neighbor hood to walk in, with a park just down the street and had a wonderful main room with dining center and lobby. All the people that I met were very nice and welcoming and I would recommend it to anyone.

January 18, 2012

By Caring466732

Other

Merrill Gardens at Willow Glen is nestled in a quaint community in San Jose, CA - It has close access to the 280 freeway and is easy to find. The staff is warm, friendly, and helpful; they treat the residents like family members. It is a perfect size, not too big and not to small; which is good because it provides diversity in character and allows residents to mingle with ease. The amount of outside activities they provide for the seniors is just right, the seniors are not overwhelmed with choices, and they find interesting things do like a field trip to the culinary institute for dinner or a mystery drive. The on-site activities are well balanced some being arts & crafts and gentle exercise programs. They have an activities room with 2 computers for residents to use (each resident recieves an e-mail account and has the opportunity to communicate with loved ones via e-mail, but will need to know some basics as there are no lessons provided on the computer) with a large screen television for movies and the Wii (which the residents love to go wii bowling). The rooms are nice sized and they have kitchen amenities so the residents can still cook for themselves or entertain their guests. The facility food is very good, healthy, and the wait staff is very accomodating. Residents are provided portions that allow them to feel fed but not overfed. I have been in this facility when there is an emergency and the staff is completely on alert and on the ball. Emergency services are close by. Parking for visitors is not bad and I have never walked more than a block to my car. I have docked a star off of this facility for one thing and that is the location is not close enough to places where residents can get out with their walker or scooter to walk to a grocery store or a drug store. For seniors to be able to take little jaunts for their own needs is good exercise as well as this helps them retain a little bit of independence instead of relying on the van or shuttle to take them.

July 22, 2011

By Jack Alexander

I visited this facility

This facility is located right in the middle of shopping. There are lots of cafes and coffee shops around. The grounds are nice, but it's a city feel, so the grounds aren't very big. It's a high rise that looks nice from the outside. The common areas are very attractive and well-furnished. They have a library, a computer room, and a fitness room. I assume they have exercise classes for the residents there. This facility offers independent living and assisted living. The residents have very nice studio, one-bedroom, or two-bedroom apartments. The apartments have kitchen areas, though I don't know what features those kitchens have. The food is delicious. They have a great chef. The food is nutritious, and they work with residents on any dietary restrictions they have. The staff is very helpful, and they are caring and kind to the residents. I'm sure there are some RNs and LVNs. I don't know much about the activities, but it looks like there are a lot of them.
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    Photos of Merrill Gardens at Willow Glen


    Features of Merrill Gardens at Willow Glen


    Room and housing options

    • 1-bedroom apartments
    • 2-bedroom apartments
    • Companion Suites: We Do Not Offer Companion Suites
    • Studio Apartments

    General

    • Minimum Age: 65
    • Pets: Small Pets Allowed

    Licenses

    • State Licenses: 435202159

    About Merrill Gardens at Willow Glen


    Merrill Gardens at Willow Glen is located in San Jose, California. Willow Glen is like a small town neighborhood, with a tree-lined main street populated by outdoor cafes, coffee shops, boutiques and bookstores. Our community includes independent and assisted living apartments and Alzheimer's care. There are 98 apartments with a combination of studios, one bedroom and two bedroom apartments. Our apartment-style community offers all the amenities of a home without the hard work. Imagine a life without household chores, yard work or home maintenance. Invite guests to a meal, special event or social outing. With our on-site Active Living Director, scheduled transportation and Anytime Dining Program - there are opportunities to make friends or entertain old ones right outside your front door. Welcome to Merrill Gardens, a one of a kind retirement community.

    Merrill Gardens at Willow Glen offers independent living, assisted living, respite care, and Alzheimer's and dementia care.

    Map of Merrill Gardens at Willow Glen


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