Reviews of Highland Health Care Center
callsonfriday June 21, 2012
I am a friend or relative of a resident
On a scale of 1-10 I would say my overall rate of satisfaction was slightly on the high side of five. My grandmother lived in the nursing facility, and while I never felt that the care given was substandard, I felt that there were many aspects of the facility management that was. Perhaps the home was understaffed, but when trying to reach someone on the phone, it was nearly impossible. As I lived across the country, I made weekly phone calls in lieu of visits. The residents, for understandable reasons, did not have phone service in the rooms. However, the overall customer service of getting the phone to the resident was quite low. Many times I had to hang up in frustration. This caused me much grief as well as aggravation for my grandmother. People who live in these facilities are often left to feel abandoned, but that was not the case in this instance. My family visited regularly and tried to keep close communication. However, the procedures and policies of the facility were neither helpful nor accommodating. This may seem petty in the grand scheme of things, but sometimes something as a simple phone call to say hello and I'm thinking about you can make an enormous difference in the life of someone in an assisted living facility. When the staff does not prioritize or value these outreaches, the resident's quality of life suffers greatly.
About Highland Health Care Center
Highland Health Care Center is a nursing home in Highland, IL that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Features of Highland Health Care Center
- Medicare Provider Number 145508
Location of Highland Health Care Center
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