Reviews of Holly Creek Retirement Community | Nursing Home
LeslieOVOZI June 10, 2016
I visited this facility
I had a very short stay at Holly Creek, and it was a nightmare. The bed I was trying to sleep in had plastic on it, so the sheet wouldn't stay on and I slipped off the bed, fell on the floor, and had to redo my surgery all over again. The facility is beautiful; that's why I picked it. I have had extensive surgery with rods from the base of my head all the way down, and they assured me that they were equipped to handle somebody in that situation, and they weren't. They were not equipped for that in any way whatsoever. The facility was lovely and everything was fine, but they had no place for me to sleep that was safe, and no one even instructed me on basic care like brushing your teeth, because you weren't supposed to bend or anything. Nobody explained anything to me about that. I was very unhappy. We even brought my recliner-walker into the facility, so I would have some place to sleep. But, it's lovely. You can eat whenever you like and get whatever you want there. I don't know if it was the staff or just the general way it was run, but I wasn't instructed on the basics that I needed to learn. I was very disappointed. I was only there for four days because after I fell, I had to go back to the hospital and have my surgery all over again. They had to redo my whole back. I had another six-and-a-half-hour surgery to redo it. They had to put all new rods in. I thought it would be perfect, but as far as my care went, it was horrible. I knew more about what I needed than they did. If you have a severe physical disability, I don't think Holly Creek is the place to go.
At our community, we strive to provide the highest quality care to residents. Our rehab guests are assessed and evaluated by experienced staff to know what level of care a resident needs when they arrive at our community and what the plan of care will look like during their stay with us. We individualize each resident’s plan of care and strictly follow any precautions that the resident may have. Furthermore, we educate and assist each resident with following their precautions and give them as much assistance as they need, while promoting the highest level of independence. Our goal is always to treat each resident so that they can attain the highest level of independence before they return home. We are sorry you believe the bed furnished to you did not meet your needs even after discussing your individualized needs with our qualified team. The bed supplier we utilize provided input to insure the appropriate mattress and sheets used were designed to keep you safe and comfortable. Per recommendations communicated to us prior to your arrival, we put measures into place to make your sleeping pattern was safe and comfortable. We understand that it takes time to adjust to a new environment, therefore we had daily conversations with you to recognize your comfort and safety and to meet your individual needs. We were pleased to hear that your choice to return home with home care went smoothly and hope that the road to your recovery continues to go as smooth and successful as possible. Again, a sincere thank you for sharing your concerns with us - that allows us to identify where we can improve care and services. Feel free to contact me at 303-713-9004 for any other concerns you have. -Gary Dickey, Associate Executive Director at the Suites at Holly Creek.
Caring5737 October 13, 2013
I visited this facility
Holly Creek is well run and it's basically a Christian place. They have facilities that you'd expect a retiree place to have. The people we've talked to are very much approachable and friendly. I am a celiac and I have to have a special food and they provide that.
About Holly Creek Retirement Community
Holly Creek Retirement Community is a nursing home in Centennial, CO that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Location of Holly Creek Retirement Community
Get full access to reviews, cost information, and amenities