First the good points: 1) the facility seems neat, orderly and on the surface clean 2) the majority of the nursing staff seems to be very patient focused and caring 3) the PT and OT staff are top notch! Wonderful, focused on rehabilitation, patient connectivity, and partnering with family to ensure well being and progress.
The not-so-good news:1) in my opinion a few members of the nursing staff and most of the administrative staff (except reception) need to take a refresher course on customer service. 2) the administration needs to re-fresh the entire staff with a sense of "OWNERSHIP" and a few customer service skills. This is specific to a 5 day quarantine that was a result of a dysentary like virus. It took at least 5 days before the facility was "deep cleaned" vs. a simple isolation. Lots of interest and concern about the spread of illness, but thwarted engagement to resolve the issue at hand.
Additional issues: 1) there seems to be little coordination of cares services (PT with RN/Meds with Doctor visits with Social work with Exit/Transition coordination) 2) My parent NEVER saw an actual doctor! I was told one visited on Tuesday and Thursday, possibly to review charts, but never actually met with the patient/parent. I can't wait to see the itemized bill for clarity. 3) Like other reviews - a great number of staff members seem to be focused on eating (in the front conference room), exchanging stories with other staff members, and socializing. In my opinion they seemed to be caught up in the IDEA of working vs. actually delivering their services. The exception (meaning the staff delivering quality services) were the CNA's, the PT and OT staff, and few select nurses.
In short: WHO IS RUNNING THIS PLACE?! I witnessed two RN's from different wings in an argument about sticking a piece of paper in a file. They were speaking AT each other vs. to each other. This place could benefit from LEADERSHIP to coordinate good efforts into great efforts.
In closing - I would pick this facility for my parent and loved one ONLY if I (the family member) had a free schedule to "run shotgun" over all the efforts to be coordinated and delivered. Also - I can't forget this one: The food is horrible - I saw one meal that could not have cost the facility more than $2.50 tops! Yes it was a balanced meal (one meat, one over-cooked green dish, one - starch...and ..wait for it - the slice of white bread that was on every tray, every meal). What are they charging for food vs. what are they delivering.