Reviews of Home Instead Senior Care - Bowling Green, KY
Dawn38 December 30, 2015
This company provides respite for my mother. They are quick to respond and have someone there when needed. The cost seems high-$22.00 per hour, That cost goes to time and a half over holidays. The ladies they send vary in experience and ability and personality.
G.E.R. September 10, 2015
I am a past client of this provider
Because Home Instead caretakers are paid so little, I make certain my house is spotless and food is prepared, waiting in the refrigerator for my 94-yr. old father. I tell each caretaker they are here for the sole purpose of making sure he eats and to call 911 in case of emergency. That is all I require, and until last week this arrangement has worked well.
However, last week my husband required an invasive cancer treatment and there was no way to tell how long the procedure would take. I called to schedule an 8 hr. plus shift, telling the scheduler I needed someone who was able to stay an indefinite time beyond 8 hrs. I repeated that twice, and twice I was told that would not be a problem. I said I would call the caretaker as soon as I had a definitive return time.
When I called home with a time, no caretaker was with my father--he had been LEFT ALONE, behind an unlocked door. I was an hour from home; it took many frantic calls to the Home Instead office to make them understand they had to get someone to the house immediately. They finally responded, but he was alone for at least an hour, unable to use the cordless phone if he needed help and completely confused.
No one with sense leaves small children or the physically and mentally unstable elderly alone! If the scheduler didn’t tell the caretaker she had to stay, the caretaker—when no one arrived to relieve her--should have called the numbers on the list I left to have someone come take over for her. Obviously, Home Instead personnel (from office staff to caretakers) are not well trained, competent or responsible.
Home “Alone” (Bowling Green, KY) is guilty of negligence and has committed a serious breach of trust. I can no longer recommend them to anyone.
From Home Instead Senior Care - Bowling Green, KY
Home Instead Senior Care is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.
Home Instead Senior Care - Caregiver Skills
Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.
Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.
Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.
Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.
Features of Home Instead Senior Care - Bowling Green, KY
- Full-service agency. (We directly employ the caregivers we work with.)
- Agency extra: Each Home Instead Senior Care® franchise office is independently owned and operated.
Range of services
- Companion care
- Range of services extra: hospice support, Alzheimer's and other dementias care, chronic conditions
- We interview every team member in person
- We check references
- We check driving records
- We confirm legal U.S. residency
- We require drug screenings
- Staff members receive ongoing/continuing training
- Family Communication
- Transition Issues
- Memory Care
- Training areas extra: the aging process, how to keep the client and CAREGiver℠ safe, building relationships, Alzheimer's or other dementias care
- We handle payroll, benefits, and taxes for our caregivers
- Our business is bonded and insured
1861 Westen St, Suite A
Bowling Green, KY 42104
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