This hospice was very disappointing Many promises were made at the initial meeting, but very few were kept. More than once, someone was scheduled to come (my mother was a home care patient), but then no one did. I went to the social worker for help with a family conflict, but, while lip service was paid, there was no real help. This social worker repeated to each party what the other had said, turning it into a "he said, she said" situation, and escalating the conflict. In one instance, when we asked for someone to provide respite care while we left the home for a while, we were told it couldn't be done, because the boss wouldn't authorize overtime. That may have been true, but it seems like an unprofessional thing to say to a family receiving their services. Some staff members were barely civil to some family members, I'm guessing because they had heard one side of the family conflict. I would expect professionals to be above that. Worst of all, my mother wasn't seen for many successive days, because she didn't qualify for the next level of care. We were still being told this 36 hours before her death. There was one nurse who was excellent, caring and competent. Otherwise, this was a very bad experience, and I would recommend to anyone looking for a hospice, that you look elsewhere.