Reviews of Aurora Visiting Nurse Association of Wi | Milwaukee, WI
WellBeing August 05, 2013
I am a current client of this provider
For the most part, my husband (who is the client) and I are ok with VNA, but I must say, their customer service leaves much to be desired. Waiting 15 minutes to order oxygen is ridiculous. As a call center employee, we are not allowed to let anyone wait more than 2 minutes, but usually have to pick up on the second ring. We are well staffed. I don't think they are well staffed. The delivery people are supposed to be knowledgeable and I don't think I would say that. They are absolutely the sweetest people who deliver, they just know nothing about the product they are delivering. They have made more than a few mistakes with delivery and orders. Your people are only as good as management and I think management maybe needs a little improving.
About Aurora Visiting Nurse Association of Wi
Aurora Visiting Nurse Association of Wi is a home health agency serving Milwaukee, WI and the surrounding area. Aurora Visiting Nurse Association of Wi offers around-the-clock medical and non-medical care in the home.for more details on services and rates.
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