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BrightStar Care Racine Racine, WI
5220 Washington Avenue, Racine, WI 53406
4.5
(84 reviews)
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Home Care, Home Health Agencies
Reviews of BrightStar Care Racine in Racine, Wisconsin
2 cats
5
|
May 10, 2022
I’m a bone marrow donor for my sister I needed to take 3 shots a day for 5 days Colette is my nurse and she is absolutely wonderful caring gentle accommodating friendly she is truly one of the nicest nurses I have ever met
John Valerio
5
|
May 28, 2021
I have a great caretaker her name is a Alissa but if she can't make it u can send Rebecca she was good she watched me that I didn't fall so if I can't have my regular caretaker u can send Rebecca thank you
Very Pleased Family Member
5
|
October 20, 2019
As an out of town family member, I needed someone to take care of my elderly mother who was discharged from the ER after a fall and was returning home to live alone. Prior to her fall she was completely independent. I needed to find someone that could assist her in her home with everyday activities as she was unable to do very much for herself while recovering from the fall. In Home Health Care was ordered by the physician but did not cover the Activities of Daily Living (ADLs) which are routine activities people do every day without assistance. There are six basic ADLs: eating, bathing, getting dressed, toileting, transferring, and continence. I was referred to BrightStar Care by a Social Services Case worker in the hospital. I reached out to BrightStar Care (Greater Volusia County Area of FL) to speak to someone and the Director of Operations, Masha, answered the phone and answered ALL of my questions, which were comprehensive, as I had need and experience in the past for other loved ones with these types of services. Masha arranged for her Director of Nursing, Noah, and Scheduler, Terah, to come to my mother’s home and the four of us sat down together and discussed specifically what BrightStar Care could do for my mother and what our expectations of BrightStar Care were. My main concern was that I wanted to be sure that any caregivers assigned to assist my mother were not only competent but trustworthy! Masha does this type of in- home interview with her team members to determine the needs of the client as well as assess the client’s physical and cognitive needs in order for Masha to best assist her, with feedback from Noah and Terah, to pair up what BrightStar Care hopes to be a good match up for both caregiver and client! Noah even went to the trouble to purchase, hand deliver and install on his own time, a hand-held shower attachment which he assured me would greatly benefit not only the assigned caregiver but my mother as well when she returned to independence! The next day, my mother was first introduced to Wendy and thoroughly enjoyed her! Because Wendy had a prior vacation planned that was to take place during the period of time my mother needed assistance, Masha assigned Katie to cover for Wendy while she was away. Katie came out on day two to assist my mom. Fortunately, I was present when Katie came to meet my mother and assist her with the plan of care that was implemented and reviewed by my mother, myself and Noah. Katie immediately began to take care of my mom like she was her own mother! What a lovely, caring spirit she displayed. I familiarized Katie with what needed to be done while my mother went to bed as she had been to her PCP that morning and was still in considerable pain. My mother’s PCP ordered some x-rays for my mother and while I was with Katie and my mom, the PCP office called me later that morning and informed me that my mother needed to be taken directly to the ER again as the x-ray had revealed a life-threatening condition that required immediate intervention. I informed Katie that I was sorry and that I had to take my mom immediately to the ER. Katie, without hesitation, began to help me get my mother out of bed and into a wheelchair for transport. Katie continued to reassure my mother that everything was going to be okay! Katie ensured that should it become necessary, we collected adequate items for a possible overnight stay, for my mom. I felt so comfortable having just met Katie and seeing her caring nature and straight forward and considerate spirit, I asked Katie to remain in my mother’s home and continue to do the cleaning, laundry and grocery storage we had previously discussed that needed to be done. Katie had already begun preparing a meal for my mother and stopped and cleaned up and bagged up in the freezer the remainder of the food products that needed storage. I told Katie to lock the door on her way out. Katie gave me her cell phone and asked me to keep her updated as to my mother’s outcome. She was genuinely concerned for my mom. What a wonderful care giving spirit! My mother was admitted to the hospital and I no longer required the services of BrightStar Care as my mother was scheduled to discharge to a skilled nursing facility upon discharge for rehabilitation. I returned home to a cleaned up home! Even payment of the bill was simple. My mother had authorized any charges be applied to her credit card so even payment for services was effortless! I would HIGHLY recommend this company for care for a loved one should they need ADL assistance on an hourly, daily, weekly basis or even 24/7 care. They are very reasonably priced and provided superior care and services in the short time I interacted with both the team leaders and their caregivers! Thank you BrightStar Care!
Cindy N
4
|
October 26, 2018
The caregivers that I work with directly are outstanding, it is the office support staff that is lacking. They don't seem to understand the need I have for a caregiver, so their attitude towards me is that if they don't have a caregiver for me, it's no big deal. My caregivers are very good at what they do and they let me direct them instead of them coming and directing me. They are always asking me if there is anything more they can do for me.
John T_3
5
|
October 23, 2018
I like the coordination of doing the infusions. I like the staff that they send and the flexible hours they offer. It helps. They help with my auto-immune disease.
Eldon K_1
5
|
October 22, 2018
They are very reliable. They are always on time when I ask for them.
Barbara M_4
5
|
September 20, 2018
They are willing to work with us and they have found someone nice to help my loved one. They are prompt and the girls that we have are interested and caring. It impacts our life more because it makes things easier for us. We are confident that she is being taken care of.
Fredrick S_1
5
|
September 13, 2018
I like my nurse. She is very friendly. They keep me going. They keep me straight on medication.
Steven V
5
|
August 28, 2018
They have quality care. It has helped my recovery tremendously.
Wallace K
4
|
August 22, 2018
I liked the people that worked for them. It impacted my life by helping with medical related things and setting up equipment.
William L
5
|
August 8, 2018
The girl who comes over most of the time is outstanding. They help with cleaning the house.
Arlene K
4
|
July 26, 2018
They come on time and they are very clean. The services give me time off.
Lawrence S
1
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July 25, 2018
I would not recommend them. They need to improve their manner of getting rid of a client and giving warning. They let me with a bed ridden person without anyone to come in and bathe him and take care of the bed sores. One day when my daughter and I had come back, we could smell urine and his bed was soaking wet from his urine. When I had called the supervisor she had said that she had changed him, which was not true.
Marjorie J
4
|
July 23, 2018
I have received a letter about fees going up and I didn't know if I would be able to afford it. My caregiver was good though.
Ernest B
5
|
July 11, 2018
They help me with bathing and housecleaning. Now that I have help, I don't have as much pain as before.
George V
5
|
July 10, 2018
The caregivers wear gloves when they touch my pills. I do not have to put the pills in their boxes since they are here to do it for me.
Lukeus P
4
|
June 27, 2018
It's not something I would recommend to others. It's not a service I talk about. They help just by doing their job.
Diane C_9
1
|
June 26, 2018
They were not able to do very much for me because of their policies. They were supposed to be able to help disabled people, but they didn't. They have so many policies and rules about what they can and cannot do that after they switched owners they stopped being able to provide what I needed. They dropped me and stopped coming.
Eileen K
4
|
June 21, 2018
The first couple weeks they were here, there were several of the caregivers that I had to explain to each of them the work they had to do. I didn't appreciate all the turnover of people who were coming here. They could be here more.
Anthony B_6
4
|
June 20, 2018
I had a couple no shows. They make me smile a lot, the caregivers are wonderful.
Charles J
5
|
June 8, 2018
They are very good, friendly, and courteous. They come to check on me to see how I am doing and check my blood pressure.
Charles J
5
|
June 7, 2018
They're courteous for the people they work with. I like when they come here to check me out to see how I'm doing. They seem interested in me and let me know how I'm doing. With my blood pressure, they write it down.
Robert B
5
|
June 7, 2018
I have a housekeeper and she does great work. I am very happy with her. The caregiver comes and does her cleaning and does a good job. She never stops.
Brock W
4
|
May 25, 2018
Everyone that came was a good person and they were concerned about out mother, a couple even went above and beyond and did things to help out without being asked. They did help, but then it added some stress when we had to make that touch decision to terminate and find somebody else.
Debra M_1
4
|
May 22, 2018
I do not like Diane, the scheduler. They need to make sure that I have someone to come in. When my caregiver can't come, they fill the space.
Geneva O
5
|
May 19, 2018
The first girl was experienced. The second girl was nice but didn't have the experience she needed. She was doing laundry and was just going to dump it all in instead of sorting it and pre-treating it. I told her the way I wanted it done. she was courteous and nice and liked being there with me. She helped me the most by carrying my laundry on hangers upstairs for me as I cannot do this myself. She cleaned my floors.
Janet L
4
|
May 11, 2018
I found my physical therapist caring, helpful, and just a great person all around. They helped to improve my osteoarthritis. I have a lot of joint pain. It helped me move more and get outside more.
MaryAnn F
5
|
May 10, 2018
I like that the caregivers have been very nice and competent in what they are doing. I am not sure that my dad could get a shower twice a week without us worrying about him falling.
Ruby
2
|
April 27, 2018
I wouldn't recommend them because they have to provide better service by being more reliable. They could have have a greater impact in our life by having someone here to help me with my loved one.
Sheila S
5
|
April 26, 2018
They are very professional, and have an operational attitude. The caregivers are very accurate in their appraisal of what care is needed. There is almost too many to define. They are timely and they have good personality matches and they are professional and sensitive.
Nancy B
5
|
April 25, 2018
I know there are a couple of other companies I've looked at that charge a little bit less. They have helped by providing help for Shirley, giving me peace of mind that she's taken care of, and given me time to do other things.
Paul
5
|
April 18, 2018
I would tell a friend that they are always willing to try to accommodate to my schedule and that I like all the caregivers they have sent so far. They have helped her the most by helping her with daily chores and assistance with getting dressed and showered.
Erin
5
|
April 17, 2018
I liked the lady that came and helped my mom. The staff was friendly and nice, and they did a good job. They provided respite care for my dad. They would hang out with my mom, so my dad could go and do other things.
John T
4
|
April 17, 2018
They hours and date that they come are convenient. They come once a month to give me the infusion.
Margaret "Peggy" T
1
|
April 7, 2018
I wouldn't recommend them at all. The caregiver wouldn't make me food, but instead she would eat my food. She needed to have more training.
Theo C
5
|
April 7, 2018
BrightStar Care is outstanding. BrightStar Care helps me manage my health.
Eldon K
4
|
March 23, 2018
The caregiver is very kind and thorough with us. She helps him with exercising and assists him.
Kenneth Ray H
5
|
March 23, 2018
My biggest concern was that they would get along with the caregiver and that they do a good job, and BrightStar Care has done both of those. It was hard to get him to shower and bathe by himself, but it's helped me a lot because he needed extra with those things that I couldn't do.
Fred H
5
|
March 20, 2018
They are caring, worried about me, and examine me. They are 100% as far as I am concerned. It makes my life easier. I don't have to worry about getting my medicine ordered because they do that for me.
Paul K_6
5
|
March 20, 2018
Everything has been going great with the services. They take care of the scheduling and that helps me out a lot.
Joesph M
5
|
March 14, 2018
I have a good experience with the nurse that comes out. She talks to me and gives me pointers as far as what's good, what's bad, and what direction I'm going, and if my blood pressure's going too high. It helps me a lot because I understand more now about what's going on with me. I go to the doctor and he'll tell me this and this, but I don't know what it means. Now I ask my nurse and she tells me what it means. When she says she's going to come over, she gets here at the time she says. She's very prompt.
Geraldine "Gerry" S
5
|
March 13, 2018
The office was always concerned and followed up on me. I never had any problems at all. The caregiver was a very pleasant person and helped me out a lot. I have problems cleaning low places and high places, so when the caregiver got here, she would just whiz away and do everything I asked and more. It was a huge help to me.
Fredrick S
5
|
March 13, 2018
The nurses I've had have been very knowledgeable and very concerned about how they do things. They've helped most with their professional care.
Janice R
5
|
January 24, 2018
I really wasn't there with them, but I've talked with them on the phone and they're wonderful. The caregiver has been really good to my brother. She even called me this week to find out how he was doing and offered her help in any way. I wanted him to be able to stay in his home as long as possible. His capacities went down in early November and started falling. But he fell last week and broke his arm.
Russell P
4
|
December 19, 2017
BrightStar Care is caring, most of them do a nice job, and they're polite. BrightStar Care makes life easier by doing their job.
Frances P
4
|
December 15, 2017
I would not recommend BrightStar Care because they do not help me. BrightStar Care takes care of me pretty well. They help me get out of bed and they help me get dressed.
June N
5
|
December 15, 2017
BrightStar Care has very good caregivers. My caregivers from BrightStar Care are always here on time, do their job, do a good job, and I enjoy having them here.
Anthony B_5
5
|
December 9, 2017
I like that BrightStar Care has nice people working for them. BrightStar Care really helps me out. They help me with cleaning up.
Dorothy B
5
|
December 8, 2017
I felt that BrightStar Care's people that were provided were outstanding. BrightStar Care's services provided information to me and taught me what was badly needed.
Charles J
5
|
December 7, 2017
BrightStar Care is very helpful and seems interested in what they are doing. BrightStar Care seems interested in helping me.
Robert B
5
|
December 7, 2017
BrightStar Care provides me a housekeeper who does really good work. The housekeeper that BrightStar Care provides me is a really good worker.
Kathy Z
5
|
December 6, 2017
I would recommend BrightStar Care because they kept in contact with me. The people they sent were wonderful. BrightStar Care made life easier by keeping my husband entertained and bathing him.
Anonymous
5
|
November 21, 2017
If you need a shower girl or medicine help, use BrightStar Care. BrightStar Care will wrap my legs when I have sores, and then the sores do not weep.
Geneva O
5
|
November 17, 2017
I would tell a friend that BrightStar Care has great caregivers. My caregiver is very pleasant to be with and knows what she is doing. BrightStar Care has made my life easier by helping me accomplish everything I need to do around the house because I get tired very fast.
Richard H_4
5
|
November 16, 2017
BrightStar Care has been very good to me. BrightStar Care has been able to take care of my wound.
Wallace K
5
|
November 14, 2017
BrightStar Care's caregivers are caring and very punctual. The most helpful aspect of my services was the assistance my caregivers gave me to help with my daily living.
Debra M_4
4
|
November 8, 2017
BrightStar Care can improve by having less people coming to my house. BrightStar Care has helped the most by doing a wonderful job.
Anonymous_1302
5
|
November 8, 2017
I would recommend BrightStar Care because I like the people who they send. The personalities of their caregivers are fantastic. BrightStar Care has made life easier for me because I can relax and get my stuff done while they take care of my loved one.
Anonymous_1314
5
|
October 25, 2017
I would recommend BrightStar Care because I like working with my caregiver. BrightStar Care makes life easier by giving me my medicine.
Margaret "Peggy" T_3
5
|
October 25, 2017
BrightStar Care is a dependable company with dependable caregivers. My caregiver will come in, look for what needs to be done, and go right to work.
Theo C_2
5
|
October 18, 2017
I would recommend BrightStar Care because I like how caring and understanding they are. The caregivers from BrightStar Care are willing to work with me. They have helped my healthy improve and maintain my goals.
Sheila S_5
5
|
October 18, 2017
I would recommend BrightStar Care because the caregiving is outstanding and I have a caregiver who I cannot rave enough about. BrightStar Care makes my life easier because my caregiver bathes me and I cannot get in and out of the tub by myself. I wouldn't know what to do without her.
Elizabeth R_1
4
|
October 18, 2017
BrightStar Care is a wonderful company and I have already recommended them to my neighbor. I have less back pain when my caregivers are here.
Anonymous_807
5
|
October 13, 2017
BrightStar Care drives me around to go shopping and to my appointments. BrightStar Care makes my life easier by driving for me.
Joesph M
5
|
September 27, 2017
BrightStar Care is caring, they are understanding, they work with you, and recommend things with well qualified nurses. My caregivers show up on time and help me with what I need.
Danny C
5
|
September 26, 2017
BrightStar Care does the right things that should be done. BrightStar Care has made my life easier for me by coming on time when they say they will be here.
Eldon K
5
|
September 22, 2017
BrightStar Care is pretty reliable, and I have always had good luck with the caregivers. Sometimes, though, some caregivers are late. When we need someone to come, BrightStar Care accommodates us.
Mary F_6
5
|
September 19, 2017
BrightStar Care seems to know what they are doing. The services received from BrightStar Care help so that I can come and go while someone is here doing everything that my wife needs done.
Gerald N
4
|
August 17, 2017
The caregivers from BrightStar Care come when they are supposed to come, and they do what they are supposed to do. A nurse from BrightStar Care comes once a week to check my vitals.
Fredrick S
5
|
August 15, 2017
I would tell someone that BrightStar Care is always on time, that they keep their appointments, that they do the job exactly, and that they leave me satisfied. The most helpful part of the services is that they keep my health up and help me heal up from a problem that I had.
Geraldine "Gerry" S
5
|
July 31, 2017
I would recommend BrightStar Care because the caregiver is the same all the time, and she is pleasant to have around and she is always working. BrightStar Care makes my life easier because the caregiver does everything that I can't do.
Charles T_1
4
|
July 31, 2017
I would tell a friend that BrightStar Care is very thorough. The services have helped me the most with taking medication.
Murlen M
5
|
July 26, 2017
My caregiver from BrightStar Care is awesome and really good because we can talk a little bit. BrightStar Care has made my life easier because I don't hurt as bad.
Cheryl W_1
5
|
July 26, 2017
BrightStar Care has really good nurses. They answer questions right away. BrightStar Care administers medication that helps me feel better. The nurse is excellent.
Daniel M_1
5
|
July 18, 2017
BrightStar Care has very nice employees. BrightStar Care has given us time to care of our business by caring for my brother.
Charles J_490408
4
|
June 29, 2017
I would tell a friend that BrightStar Care is nice and has friendly people. The caregivers have been great and fill my medication box. The services have helped me a lot with filling my medication box.
Robin P_487335
5
|
June 22, 2017
BrightStar Care does a thorough job, and they are personable. BrightStar Care comes to check on me and clean up my messes.
Robert B_487334
5
|
June 22, 2017
The caregiver that comes always comes on time and works non-stop. The caregiver does things that I cannot reach or do.
Geneva O_476232
5
|
May 26, 2017
BrightStar Care has caregivers who do good work and are polite. The services are very helpful.
Wallace K_475489
5
|
May 25, 2017
BrightStar Care is very confident, pleasant, and thorough, and it seems like they know what they are doing. BrightStar Care has been helpful by organizing the group of nurses for me.
Janet L_472704
4
|
May 18, 2017
BrightStar Care's physical therapist has a friendly demeanor and she has been very helpful. I appreciate having daily physical therapy making me more mobile and that it helps in improving my mood.
Betty H_472686
5
|
May 18, 2017
The caregiver I had was excellent and BrightStar Care itself was great as well. The services from BrightStar Care were necessary because I needed help. The caregiver I had was exceptional.
KB140675
4
|
August 22, 2016
We don't have any complaints about Brightstar Health Care. We had a few little glitches with scheduling earlier on, but it all worked out fine. The people have been treating my mom well. The girl comes here for an hour's visit, and she seems very good. I have no complaints. I'm assuming everything's going on well. They come in twice a day: once in the morning for an hour and once in the evening for an hour. The girl we met initially doesn't work on Mondays and Tuesdays, I think, so there were a couple of days when things were a bit iffy, and we didn't know what exactly was going on. Scheduling now has been consistent. I think they're doing really well. It's a tad bit more affordable.
Mlyn
5
|
August 2, 2011
This care provider agency came highly recommended by a county nurse I met at a caregiver group. Sharon L. and her husband are the owners, and are so well-versed in hiring the best caregivers. They are also kind, caring, and responsive to the individual needs of their clients. I have used their agency extensively for care of my mother, who has ALZ and Parkinsons diseases.
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About BrightStar Care Racine in Racine, Wisconsin
BrightStar Care Racine is a Senior Care provider in Racine, Wisconsin that offers residents Home Care and Home Health Agencies services. Contact BrightStar Care Racine for more details on services and rates.
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