Hanover Health & Rehabilitation Center

Hanover is a very impressive Center. I am surprised by some of the negative comments listed below. We have had nothing but a positive experience with the staff and care. I cannot remember the name of our CNA, but she always had a smile on her face and clearly loved her job. She took vested interest in us and was always checking on us. The center is also so clean. We toured a lot of different places in Richmond.

My loved one goes here and there have been problems from day one. The nurses are here just for the paycheck at the end of the week. They never give medication, while my loved one is in pain and it's 10 in the morning and medication has not been given nor has he/she been fed. They have given my loved one foods that is not suppose to be given and has not been changed hours on end. As my family makes sure people come in daily to make sure everything has been administered and things have been done; if no one were to come in my family member would not be given the proper attention that would be needed. Although some of the nurses are nice, there are plenty that are rude. I would not recommend this facility.

I have a dear friend who is a diabetic with cancer at this facility. I have been to visit and check on him everyday. the staff has been very accommodating and friendly. A BIG thank you to nurse Thiada and to Tasha who graciously returned my call to inform me of his blood sugar. I feel better knowing he is taken good care of and that an effort is made for the comfort of their patients. Thank you all for the work that you perform every day.

I have visited and already placed my father in a facility. He needed a facility to be rehabilitated. The name is Hanover Health & Rehabilitation Center. We chose it because it is conveniently located to my house. I like its convenience. He just got there today so we are still figuring the staff out. It is a nice facility. The grounds are clean and well-kept. They are fine.

I was a patient a Hanover on more then one occasion and I have nothing but excellent things to say about this facility. From the moment my family and I came into the building we were treated with kindness and respect! I feel that I needed to let everyone know how wonderful Hanover is and how caring,supportive, and understanding the staff is the rehab is also second to none it has a better more advanced and structured rehab then anywhere else in Richmond (in my opinion)!!

This facility definitely looks nice but the care is sub par. You would not know what really goes on unless you really pay attention and are there with your loved one at all times. I was afraid to leave my loved one there at night. Call bells don't get answered and medications don't get given on time and sometimes not even at all, doctors rarely see the patients. They claim that you are supposed to be seen within 48hrs, that's a lie, I don't even know if my love one was seen. Some of the staff is very friendly but they are some people there that are just collecting a pay check. MFA says that they are "patient centered" but I find this hard to believe. On top of the care being sub par they tried to hold my family member hostage. With the care that my mother was given she was better off at home with us being taken care of by people that could really give her the attention and care that she needed. Would not recommend this place except for the rehab experience.