I wish it were possible to give a "no star" or negative rating. When looking at nursing homes for my mom, I was told that this was the "best nursing home in the county"....God help us all if that's true.
My mother was there for almost 8 years and the only reason she lasted that long was due to the dedicated part-time private care-giver that I employed to care for her and do things that should have been within the scope & duties of the staff. They were usually understaffed and the ones who showed up were over-worked. (One nurse told me that after working a double shift, they tried to bribe her with a $25.00 gift card to continue to work through the next shift. She refused, stating that her nursing license was too important to jeopardize in that manner.) Tired, overworked staff cannot safely perform their duties in a manner that the residents deserve.
Being bedridden and completely helpless, unable to comprehend or communicate in any way, we'd often find Mom lying in urine soaked diapers, clothing and bedding.
Medical care was a joke. We continually had to inform the nurses or doctor that mom had a fever, UTI, bedsores, wounds, etc. and it usually took a day or so for them to prescribe/get medication. She contracted numerous infections and viruses (MERSA, bacterial infections of the blood, etc.) apparently due to the lack of hygienic procedures by those who cared for her. We had to insist on numerous occasions that she be taken to the hospital due to her state of health, brought on by the quality/lack of care at this facility. We were told on several of those admissions that she would not live to make it out of the hospital due to infections that she contracted in the nursing home. Each time we had Mom taken to the hospital, the facility doctor would chastise us for having done so probably because the doctors at the hospital would express disgust at the condition that she had been allowed to digress to.
Early on, the home office head of nursing and a previous administrator refused to listen to my requests that the bed rails on mom's bed be raised due to her frequent falls and they informed me that "it is a patient's right to fall".
After her passing, it took repeated phone calls and office visits for over a year to get them to return the money that had been left in her account. They're all about the $$$$$.....