A horrible experience for my mother and her roommate, both in for rehab. The management are not responsive, and clearly not managing well, and the quality of nursing staff/care was inconsistent.
TVs blare all night & day keeping residents awake, mgt. say they don't have authority to do anything. Staff very rarely respond to call button at night.
My mother was chastised and made fun of for calling for help going to the bathroom 4 times one night (due to medication,) then chastised & humiliated the next day for having wet the obligatory diaper because she was afraid to call for help.
No general information is provided when residents check in about the daily process, schedules, responsible management to contact, etc. The number given to call to request alternate meals doesn't work and no one was ever able to provide the correct one. The promised menu for selecting meal choices never appeared, even after several inquiries.
There are no grab bars in the bathroom, accessing the flush handle is difficult, and the side railings are full of pee bottles & bed pans. Rooms have a single wall unit AC/heater that is next to one resident's bed, who controls it. One resident is cold, the other hot. Wheelchairs in short supply and not available for use. Told mother had been evaluated for OT, but hadn't been. One entrance patio occupied by smokers, so not available for non-smokers.
It seemed apparent that their intention is to keep rehab patients for as long as possible...$$$. I found later the facility and its doctor are known among doctor's offices and home nursing companies as poor performers who are difficult to work with.
Many of the nursing staff were very kind & attentive, and facility cleanliness generally was very good, but overall an unpleasant, poorly managed place. How they win awards is beyond me --standards must be very low indeed/