My Dad stayed here until he passed. I would highly recommend using any other facility. I often heard patients screaming out for "Help" from their rooms without anyone coming to see what was the problem. When my Dad needed to go to the bathroom, and hit the nurse call button to get help as instructed, and more often than not, had to wait an hour or more to have a nurse or aid respond to him. A 90 year old patient cant wait that long to go to the bathroom. When they need to go, they need to go! . He often had embarrassing and humiliating accidents as a result. Our family was told that they could not help move him to the bathroom for liability reasons. Thank God we didn't follow that advice. He would never have made it without us there helping all of the time. After walking the halls at night for sometimes a half hour or more, family members often could not find a single nurse or aide available to help us with Dad. Dad expressed anxiety and developed nightmares about not having anyone respond to his call button when he was dying or having an acute episode.
We eventually took over as much of his care as possible and had family there as much as possible to make sure Dad was ok. Once the Future Care staff tried a new pain drug on him, and he went completely unconscious and non responsive, The nurses were not able to get a supervisor's timely approval as required to transport him to the hospital. Dad was finally transferred to the hospital emergency room at our insistence and demand. If family had not been there, I don't think he would have lived through the night.
There were many other problems there. His catheter was supposed to be changed monthly as per the Doctors orders. In fact a whole month was skipped. Why? Because the staff said Dad supposedly "told them he didn't want it done". We didn't believe that at all. This was an inadequate excuse anyway. Complete irresponsibility. Our family was there every day, we had his medical power of attorney, and yet the staff never mentioned to us anything about his missed catheter change! ! Nor was his urologist informed. It was finally changed a month late, and he soon thereafter died of urinary sepsis. I feel a direct result of his lack of proper care.
I fear for the care any patient gets there. While the nurses generally seemed caring , they simply were given too many patients to do a good job for any single patient.
It's not a safe place to leave a loved one in my opinion, I never would use this facility again. Talk to the patients there. Ask patients how hard or easy it is to get a nurse or aide to help them. Walk the halls and listen to people calling out. You wont want to leave anyone you care about here.