BrightStar Care Olathe / Overland Park Lenexa, KS

Aetna -Nova H

It's just good to provide care for people who need it. We had some problems with them.

Rebecca T_4

When the caregivers come its okay. Some caregivers are better than others. They could be more reliable. We have had a lot of no show and no call issues and that is very frustrating.

Anonymous_1705569683

They were fairly helpful. I never knew when the caregivers were going to show up. They need to improve communication. The office doesn't communicate with clients or caregivers.

Anonymous_7003

They need to be more attentive to what is needed. They need to be more dependable.

Scooter

BrightStar has been providing my wife and I home care services while I recover from knee surgery. Kim, Nicky, and Kendra all are very polite and we happy to do any tasks we requested. What a great company with very special employees.

BioMatrix - Christina M

I was given a new nurse which made the experience positive. I wish the agency would provide better training for the caregivers.

Patrick M_13

They allow me the flexibility that I don't have to keep an eye on her every day. They were very helpful in getting us set up, and making my sister feel comfortable with the services she was going to get.

Marion K_3

My husband walks better since the care started. We don't have them do too much. We like the caregiver, though.

CarePartners- Victoria B

I have infusions and they help me a lot. They keep me informed of everything.

Carl W_8

They show up on time and if they have to stay a little bit late they don't have a problem with that. They provide a good service for myself. I wanted someone to be dependable.

Richard "Dick" M_4

We know he is cared for, and so we have less stress. They have communicated well and had a high level of care.

Paul P_9

I am able to get to do things. I am happy with the service.

Terry B_10

When I would call the agency, they did not know where to park or that I could walk. I like that Hanna has been making the right decisions, but the information is not getting to the right people.

Sosan S

I feel like the caregivers could take a little more initiative and be more hands-on. I would recommend them because I think that they are overall reliable.

Anonymous_7443

Nothing they can do to improve, the schedule is clear. They could be more communicative on the actual caregivers that are there.

Optum- Michael S

I appreciate that they come to my house for me to do the infusions. They need to work on scheduling.

Janice C_7

They came into the house quietly, did their job, and left. They were very professional, and they knew what they were doing.

Doug M_15

They have taken over things that I used to do. I like their friendliness.

Pat D_14

It's almost companionship. The last few weeks she's had three different people. I'd prefer that she had that one person she really likes more consistently. We've only been using them for a month. Tentatively I like that they're accessible and flexible. Their people seem solid.

William C_48

when they come out they meet my needs and answer any questions I have. I recommended BrightStar Care to a friend of mine. They are here on time and treat my needs. They have good services. They call before they come.

Gi R

It has been a positive experience because they are quick to answer my questions and are very helpful with my father. I would recommend the company because of good customer service.

Brian H_15

We would like a little more interaction from the caregivers. I like that Brightstar Care is responsive to questions and concerns.

Robin R_16

He was only there 24 hours. It was good though. Everyone was friendly and cooperative.

Pamela R_5

They take care of any issues. They have to make sure that the caregiver who is coming to work with him is physically able to care for him.

Anonymous_7125

I would have liked the agency to have done more than the bare minimum for my client. I think I would like better communication and better quality of the staff. The actual caregivers were not great and there needs to be better oversight on what the caregivers are doing and there is no one in charge.

Rileigh S

They give me great nurses. I wish they were able to give more night nursing.

Melissa S_9

The services helped me the most because it allows me to work. They are able to fill out replacements and I would like them to send high quality nurses.

Louise W_5

They are very prompt, and they do what they are supposed to do. I like that they are very prompt.

Janet S_29

The most helpful has been the responsiveness. I like the caregiver Taylor, she is wonderful.

Anonymous_6963

Our lives revolve around their service. They could definitely provide better communication, have better nurses, and better manage their staff. The office staff seems to be making concentrated efforts to provide care.

Anonymous_7041

It's essential that the client has them. I like that they are very dependable and the caregivers are very helpful.

Anthony O_1

They did what they advertised they would do. They were very friendly and professional.

Jessie B_1

We don't have consistent help. We've had multiple shifts not staffed ever since we started with BrightStar Care.

Jeff B_4

I see them about every 3 weeks and it is helpful to have them stop by the house because it is hard for me to get out. They are overall friendly, professional, and good at what they do.

Ben S

We think the world of them and they do an excellent job. I like that we have two good people that come and help.

Anonymous_3427

They were easy to talk to. I like that they have good quality help. They did some light housework.

Ursula W_1

They are very helpful. They take me to my appointments. I'd rather not have them, but I need their services. It's nice to have someone help me.

Mike B_8

The most helpful part is that I can trust the people that are here to take care of my husband. I like that they communicate well, they are friendly and give good instructions.

Grace N_1

They impact our life. The people that BrightStar has provided for us are all very caring and great with my parents. The new caregivers are punctual and do a great job. They really have taken care of all of our needs. They are always right on top of everything.

Kroger- Dexter S

They cured me at the time. They did a good job.

Elizabeth "Betty" S_1

I like that they are dependable. They were friendly, capable, and respectful.

Anonymous_2179

The helpers were nice people, but they weren't dependable. They were doing med reminders, and they missed them 11 times, so we decided it was time to make a change. They weren't dependable and never called back.

Frances T

They are able to take care of my parents. I like the convenience.

William N_4

There is really no impact. I am not that ill. Everything seems to work fine. I do not have any problems with them or any questions.

Victor E_1

It is very much needed. They are very helpful. They help him with anything. They are very professional, even more then other companies.

Marlys T

The lady that I had was very, very fine. I like that they were on time.

Michael C_15

My dad is a picky person. They continued to provide someone until we found a good fit. They provided a good person for my dad.

Bonnie G_3

At the time, it was quite easy, but now I'm trying to figure out what to do next. The only problem we had was one of the caregivers was under the impression that the only thing she was to take care of was the patient and didn't want to do any other work. I think that has been taken care of because we told BrightStar Care about it.

Selma L

They have helped us the most because they are organized. I like the time and passion for the client that they have.

TVL- Mary P

We're old-timers and we couldn't do it without them. We really depend on the NA's that come in and help us with the hygiene. We're very pleased because they are punctual and the caregivers are very congenial.

Carson S

The service was helpful. Some caregivers were definitely helpful and helped me with my other kids as well as with minimal house cleaning. I had one caregiver that even organized my pantry for me. There were others that needed more direction. I would like to see more training. My son had a hoyer lift, and no one that came to see us was really familiar with the lift. The caregivers need to be able to do that. Some caregivers were good at asking about what else they could do to help me. I don't know what the cell phone policy is, but they were on their cell phones a lot, probably more than they should have been.

TVL- Harold P

The caregivers show up on time and are consistent. They email me the invoices which makes things a lot easier.

VAMC- David H

I have them come to give me a bath twice a week. They don't have very much of an impact on my daily life. They send people that aren't very good, and they don't have a good ability to talk to people, or they are too large to get down on the floor to put my compression socks on. They have a contract with the government and the VA. I'm glad they have that relationship with the VA. They need to improve the type of personnel they get to work for them.

Candy G

By being here when they say they will, they make my life easier. Their service is very caring.

William H_8

They help look after my loved one, which allows me to do other things. I'd like the agency to do a better job scheduling. I constantly have to go over everything with a brand new person.

TVL- Harold F

They have helped with proving balance and exercising. They are on time when they say they will show up and they are patient.

TVL- Marilyn B

They have helped me with getting into my wheelchair and getting around in it. They are kind. They just do everything they are supposed to do in a kind way.

Kroger -_1

The provider has helped us by helping my husband. They have a positive reaction from every treatment that he has received. The attention to detail is great.

Carmella G_1

They provided me with a peace of mind. They could communicate better. I never knew if anyone was going to show up.

OCCM- Kenneth H

The services were only for a week, and it was difficult, but that was the way it was set up. We really liked the people that were sent to us and they were both excellent.

Jocelyn J

The impact that the administration has is very negative, but my core staff is amazing. The in-home staff is willing to assist me with things, but they don't take over. They help me with my dog and go the extra mile. They are willing to take me to events last minute, even if it is inconvenient because they know it will be fun for me. The scheduling is very inconsistent. They are rude to me when I'm asking for clarification on things. My staff keeps quitting on me, and they have to find someone else that is a stranger. It makes me uncomfortable. The owner is very rude and constantly on vacation.

Jean C

I'm a widow and live by myself. They provide companionship. They provide a service that is needed and they always show up on time.

Charla J

When they do not show up, it is pretty serious to me. They do not show up for their shifts. On Saturday, they were supposed to be here at 8 in the morning, but they did not show up at all.

Don E_2

I have found out that with BrightStar Care, nobody is above answering the phone. Everyone is there to me. The caregiver from BrightStar Care gets my husband to chat up a storm. He is going through a hard time right now, so that is very positive.

Judi I

They are willing to do anything I ask and sometimes it is nice to have someone to sit and talk with me; other times it's nice to have someone who is up and around helping get things done. They have both kinds of caregivers and I appreciate having them even more when I have a super busy day. They are good. I've had home help before and I feel like BrightStar Care has come in and brought me back up and ready to go.

Robert S_13

BrightStar Care is average. We are a little disappointed in the caregivers. The services do not help my life like I thought they would. BrightStar Care could improve the amount of time being spent with my wife.

Estela C

I would recommend BrightStar Care because I like the caregivers that come to me. They are very professional and friendly. BrightStar Care can make my life easier by training their caregivers better.

Lucille S_1

BrightStar Care was fine for what we needed. The service provided me with the knowledge that my loved one was safe so that I could run errands during the day.