BrightStar Care Charlottesville Charlottesville, VA

Anonymous_1707208219

I am not entirely sure how the caregivers could have a greater impact. It's often a different person each day so it takes a little while for them to get into the routine or for them to become familiar with where things are in the house. Over time, I think they're doing fine. I like that everybody that has come has been knowledgeable, very nice, and able to be helpful to us.

Dianne S_5

I needed more companionship. They were here for about three hours a time. It was appropriate for the amount of time for the level of care. I like the way they introduced themselves by sending someone to explain what Brightstar is and to decide my needs. If you like someone, they try to keep them with you.

Marge M_5

I don't think it has impacted her life, but it's impacted mine. It has made us be more aware. It was hard to get things done before. I was worried all the time before and now I don't worry near as much that we're not going to catch something. I like this agency because they've been great to work with and they're all friendly. The people we've had have been great.

Margaret K_12

There wasn't anything they could have done to have a greater impact. They got her up, got her dressed, and fed her when we weren't around. Most of their aides were good, and some of them were a little sketchy.

mer3cp

Would absolutely not recommend BrightStar care to anyone. Their office staff are condescending, incompetent, patronizing, and unhelpful.

Anonymous_7184

They could improve their communication with my person. I don't have her direct number, so I need to figure out how to communicate with her. I like that I have the same person helping my mom every week, and she is great.

Teri R_2

I like that they are mostly sitters so she does not fall. I like that they have been very responsive to our needs.

Rosita D

The agency has made the experience positive because the caregivers have been there when needed for the client. The agency is efficient.

Dana _2

They only provided someone to come cook meals, and we needed household chores done as well. I would like them to provide long term caregivers rather than different ones all the time.

Johnsa M_1

They come and introduce the worker prior to them starting and have a good call to our likes and dislikes. The service is very personable. I like everyone is pleasant, friendly from the workers and administration.

Anonymous_6524

They've helped me the most with all the laundry. I like that they were very accommodating.

Anonymous_7627

They are here on time, are helpful, do what they say they are going to do and what I ask them to do. They care about me, from the help that I get here to the staff at the office.

Paul W_14

They help her because If I ask her to do something, she is willing to do it. I am satisfied with their level of care and their services. They could lower your prices.

Johnsa M

The most helpful thing was everyone being very pleasant. I like that they are responsive.

Karen R_28

The scheduling should be a little easier for everyone. The people are professional, though the scheduling is hard as the caregivers come from all over.

Eric A_5

It helps me become free while my father is being taken care of. They have had quality care and it is outstanding.

Janet T_11

They are good people and they aim to please. They are good quality people.

Anonymous_7517

They help with the care of the client. I like the aides.

William J_17

They give us some free time. I'd recommend them, they're gentle, pleasant, and communicative.

Nancy D_26

My mom doesn't have much memory left. She does seem to like the girls, but it's impacted our life to get out of the house because before we were home bound. We have had two different girls come out and work with my mom. They are attentive and darling girls and are really willing to work with our schedule.

Duane C_2

I like that they can have someone to sit with her. They are able to come at short notice.

Anonymous_7380

I don't really love having someone in my home. The person we had before was great with him and became extended family. It's a challenge in general having new people coming in. The people coming have been nice, but it's exhausting. I don't like them bringing four or five different people into my house in a week. When their supervisor came to evaluate the nurse who was giving care, we didn't even know she was coming. I like to know when people are going to come to my house. If that happens again

Christopher F_5

It has been a positive experience because of having a confidence, and we felt the services were reliable. I would recommend them because of great communication and the staffing is all great.

Roberta A_4

However, they did help us by watching our dad. They could have more dependency as far as people showing up and showing up on time.

Barbara J_20

The fellow they have sent to us recently has been great. When I started out I had different people. It would be nice to start with a consistent worker.

Donald L_11

The caregivers could be more knowledgeable. They could know more about what they are doing.

Suzanne R_5

This has been a help, but it hasn't been overly helpful just because my parents don't need a whole lot. They are great with scheduling. My parents have felt comfortable with who they have come over.

Terri B_6

I don't have to worry about my dad because I know they are there. I wish they had more staffing. There are times when people just don't show up.

Martin _3

They have now have provided a good aide. They send aides who are not good.

John G_50

They need to work on their training program. They can improve on scheduling.

Joanne B_7

They had the driver here exactly when I wanted him to be here. He was very nice and very pleasant. He was exactly picking me up when I wanted him to. I like that they are very efficient. They listen when you talk to them and explain what you need.

Anonymous_6253

The nurse was meant to be changing the skin barrier, and she wasn't doing it correctly. I had someone call me and say she weren't coming, and BrightStar said they couldn't have her do it.

Amanda J_1

They could have more fill ins when the caregiver can't come in. I would like if they were to be more consistent with the caregiver.

Deborah M_18

I live by myself and would not have gotten there myself. What they did was invaluable. They picked me up on time.

Anonymous_5851

The caregiver was a positive impact. I like that they sent a compatible, enjoyable caregiver.

Jodi S_3

The caregivers did not always show up, so they were unreliable. Over the time I had service, I only had two reliable aides. Danielle, one of the schedulers, excused my aide not coming because of the gas shortage. The aide herself told me that the company wanted her to go to another job. I knew my aide, and it was a bold faced lie.

Dixie B

The caregivers showed up late and would leave early. The staff needs to be more professional.

Josh F

They have provided a prompt, qualified caregiver. I wish they had VAL PAK coupons available here. The caregiver is very good.

Anne H_11

The caregiver that the agency sent has a great personality and they are very quick to respond. They are generally quick to respond and able to provide services.

Pat G_14

The services are certainly a benefit to him and therefore to me. I am able to go shopping. We would recommend them, we have had three different caregivers and were very satisfied. However, we did have to loose a caregiver, and it wasn't Bright Star's fault, but mandatory inculcation for the caregivers wasn't possible at the time, and that was our only caveat because we had to lose a caregiver due to that.

John C_46

They're very helpful. I'm well over 90 years old so anything helps. Every little bit helps me. It was adequate. I don't get around much anymore so I need at home arrangements. It's difficult to make arrangements, that's the biggest problem.

Melonie N

They have kept the same person every day we don't have to teach new ones. I like the caregiver a lot, she is very good. She stays with us everyday.

Celeste S_2

Without them, she wouldn't be medically stable. They went out of their way to connect with her. They went above and beyond.

Anonymous_4892

They asked good questions to provide good care. I like that they were able to quickly get us the help we need.

Anonymous_4779

They have helped us the most by giving us the ability to have him at home instead of a facility. I would tell a friend that they try very hard to meet the clients needs.

Robert H_28

They have a few aides that are good. When they show up they do good most of the time. The new hire and the one that comes in the morning are good. Some caregivers complain about doing basic caregiver work. I would not recommend them. It's been off and on the whole time we've had them. It's a real nightmare. I was making calls again and then they hired a couple people.

Carol S_47

They bathe me. They are able to provide the care I need.

Deborah F_4

They have helped the most with having my aunt not feel so lonely. The caregivers are fine, but the administrative part has not been good. They have made several mistakes with the schedule.

Gail B_4

They have left me alone a lot with no care when I needed help and did not have my husband with me. Truthfulness, clarity, and communication are the things that I would like to see improved. When I told them that my husband needed care, all she said what that people get to choose their own shifts.

Angela H_11

When they get here, they need to know what they need to do for the patient. They should wash the laundry, no one has ever done that. They are supposed to change him in the bed and feed him. They need to show up on time, have people that show up, and they need to let us know if someone is not coming.

Gary N_4

Lately the nurses don't show up and I have not been able to get a nurse, but usually I am happy. I like that they helped me with my problems.

Laura M_17

They worked with me to get the right aides to work for us. They have flexibility and the number of hours we need.

Bradley H_2

I was able to rely on them to help me out. They were really nice and helpful.

Mary D_3

I have not worked directly with the agency but the nurse is outstanding. She is compassionate and caring. I love the nurse that is provided for me.

Judi M_1

They pretty much do everything for me because I don't have legs, and am paralyzed. I like that their people are great.

David R_13

It is not the company's fault it is just my mother rejected them. They are very flexible. I like the plan and what they offer. I was impressed with the aide they sent to us.

Edward S_8

They help with personal care and give her a greater sense of independence. They need aides with a little more skill. We've had good people, but they're not consistent across the board.

Carrie R_1

I used them post surgery and I could not be down with Devon to give her care so they eased my mind to be able to help her with care. It was an easy process to get everything set up. They are responsive, and they are not stressful to deal with.

Martin P_3

It definitely helps because they are doing things that my wife and I would find difficult to do. They do provide the service and it comes at the proper time.

Ann M_24

We are extremely pleased with the person they sent us, they are like family. I think the company just does not treat her as well. They are sporadic with their payrate and sporadic with the consistency of her pay. We have had the same personal care attendant since we started back in August of 2017. We love her and she is outstanding. She has taught him to do laundry.

Erika S_1

My parents have a lot of needs and it is not a time that I can be there for them. BrightStar is able to be there for them. I have already recommended them once. They listen and they are responsive.

Collette B

I couldn't be there 24 hours a day in the nursing home. It gave me peace of mind knowing they would call me if they needed anything. They were able to pick up the service when I needed it immediately and were able to cover the very difficult times like weekends and nights.

Howard B_5

I need them to give me a bath, get me dressed, and get me into my wheelchair. I like the person that comes to see me.

Anonymous_3067

They could improve by being more proactive in helping the patient, rather than just sitting. The charges and pricing are too high.

Laura B_18

I am with a life management company, and we hired them to help with my loved one. They have people in charge that care and will go in with extra effort.

Nicole

They didn't try to make us fit a plan. They modified things for us. They were able to cater to our needs.

Tracey R

They could have had more staff. They had very minimal staff. The people who came out were always nice, and the owner and staff were always willing to find someone else if the regular caregiver could not come in.

david

They're driving my folks right now. Neither one of my folks can drive. They needed someone that was dependable and got along with them. They are very professional and on time. They do everything I ask them to do. They're good people.

Denise _1

Someone is there to give her food, water, and socialization. I like their flexibility and odd hours of work I can get.

Joseph T

Without them, I would be in trouble. They get me on time with appointments and do my daily schedule. I like the continual care of people for the past seven years.

Howard S_2

They help me by letting me get something done while my husband is in good hands. They have great staff.

Anonymous_2103

It gives me a chance to leave and do things, and she does not get worried about me. They are here on time and send good people.

Suzanne C

They help me out by being on time. I like everything that I have experienced so far.

Evelyn H_1

BrightStar does not have enough help. I've had to be without them sometimes.

Anonymous_2014

I knew the aide was with my husband and that he was safe and secure, but I could not pay for full-time care and that is when he would tend to have falls. They were thorough in the preliminary set up of the care, and they strive to get him on a regular schedule with consistent.

Charles G_5

They do an excellent job when they're here. I don't like the inconsistency because I have to train them. I would like to see the consistency of the caregivers improved.

Herman W_1

They could send me more people for more hours. They are dependable.

Douglas L_1

She always said that it was a waste of money, but she was happy. I liked the personality and competency of the people who came, from the person who evaluates on down.

Ralis P

It was great. We only needed them a couple of times. It gave me a chance to get out and run errands. I felt very comfortable with the person. They were very good and very accommodating. The person we had was very nice with no problems at all. They would check up daily.

Melissa H_3

They are able to to everything. Everybody that came was delightful and cared about the patient.

Andy P_1

She is very professional, caring, and she and my wife seems to have become best friends. They are responsive, they listened to us and matched us with a caregiver that almost became like a part of the family.

John A_12

They have had people here when I have needed them. They are there when I need them and they do not hassle me when I do not need them.

Joel M

They can have better scheduling and time management. They are sometimes in a hurry to leave, and they short change me for time because they are trying to make another appointment. They can improve with training on how to find our apartment and how to access us. I do not want to go get the door for them. I would like a little more on time caregivers.

Mary V_6

I can always depend on them. They are always available, so someone always answer the phone.

Laurence F

The caregiver comes seems to be very well trained and knowledgeable. There is a little miscommunication between the office and the caregiver that comes to see me. Occasionally, the caregiver will set up a time to come other than a day the office thinks they come on.

Patricia H_9

If they say they are going to send someone or call me if they couldn't send someone, they should actually do that. It caused me a lot of extra stress. They said that if they couldn't find someone to be with my mother, they would call me, but they didn't. One time, I came in and the CNA had my mother's bed lowered when she was trying to give her something to drink.

Michael B_13

There is someone at the house to look over my parents and make sure they are safe. They are very connected to their needs.

Judi C

It would be better if the same person came more often. I have had some questions and challenges, and whenever I call, they always take care of what I need right away.

Robbie H

They are doing a great job for my parents. My mother went to the hospital one night and the caregiver stayed with her until I got there. I like that the gentleman that is handling it takes care of any issues that I have. They are very accommodating with my parents.

James R_1

My caregiver is always on time. It is convenient because he comes to my home.

Gloria P_2

They shower her, brush her teeth, and wash her. I would recommend them. My wife likes the caregiver a lot.

Jane P

I depend on them to help my loved one during the day, but also to stay in touch with me. They tend to his daily needs. They help him with his meals, they bathe him, and they help him use the bathroom. They are always with him. They are just great for my loved one. They are part of the family.

Eugene H

They took good care of my loved one. They should contact their clients more frequently.

Mary A

They took my loved one out to get coffee, and go to the store which he never got to do. They advocated at the nursing home he was at and they mad sure they knew of the things he needed. They were dependable and if they ever had to change a date or something, they did so with plenty of notice.

Kiva R

They should have better customer service. They nurse that they sent over was very good. Something they could better is good customer service and better administration skills.

Silvana D

They have done things for me that I can't do for myself. They would drive me when I wasn't able drive myself. They do what they say they will do. The people that they send are competent.

Fredrick J

It give me opportunities to go out and do things and helps him to stay cleaned. They work with us on our schedule and our needs.

Brenda P

They seem to be pretty responsive when I have issues and they always give callbacks. My mother can very difficult, and it's important that they've dealt with her in a caring way.

Amanda P

Everything seems to go well, they help my grandmother get food, and they're just willing to do anything they're asked. She's provided companionship and someone to help her get around.

James M

I have no complaints about the service. If they were unable to come, there was always an effort to find someone. The care that they gave made life easier. It freed up time.

Amy B

BrightStar Care provided great quality care. My therapist was excellent. Having someone come to my home to help me get back on my feet was the best part of it. My caregiver offered me encouragement.

Richard

I have somebody coming in twice a week from BrightStar Care of Charlottesville for my wife. They come in and give her a shower twice a week and clean her up. I chose them because I could afford them better than I could the others. They're friendly. The young lady comes around but sometimes circumstances prevent her from being on time, but not all the time. I'm happy with them.

Scott H_4

I would recommend them because of BrightStar Care's caregivers. BrightStar Care lets me be able to exercise.