I thought these people were horrible and would never choose to use them again. In fact, after this experience, I am not so sure if I would ever use hospice again. My mother was extremely ill and got sick extremely fast. She also had her companion in the home who was also on the same hospice. Neither one of them was able to get up and down easily and both had anxiety. The first several days they had nonstop phone calls from various people. Many of the phone calls were repeated twice because one didn't get the message to the other. I told the nurse about this and wasn't promised this would stop. Right after she leaves some mail order pharmacy starts calling several times wanting to verify information. This pharmacy started sending out many couriers because the order wasn't called in correctly. Six different couriers coming to the door to people's homes who are having trouble getting around. Then, more phone calls. According to the website, they have people who will come sit with you or sit with your loved one. None of this was offered. When things become near the end, there was no support offered other than a person on the phone. Often we were told the nurse would do or bring something and it was forgotten or passed over or not done at all. I found out after my mom passed, that Hospice actually did have the ability to send my mom to the hospital even though they weren't doing preventative or curable care, but instead made my sibling and I stay in a position we weren't comfortable with--no support offered. What we were told and what we were received were two entirely different things. I've talked to others who have used other Hospice agencies and it sounds nothing like the experience we had. The day after your loved one dies, they also expect to just show up randomly to pick up equipment and expect you to wait around for them to show up. It has now been three weeks since my mom's passing and we have yet to receive bereavement packages. I have requested them four times and everyone has a different excuse. The last being that they are late because, even though I had spoke with many different people there who promised the packets, I didn't speak to a different certain person. My opinion is that the care of the patient is horrible, no support for the family, and highly unorganized.