Bickford of Bloomington Assisted Living

14 Heartland Dr., Bloomington, IL, 61704

Reviews of Bickford of Bloomington | Assisted Living


July 20, 2013

By safety4u

I am a friend or relative of resident

I recently visited this facility for the purpose of transporting my aunt back east for a six week stay. The facility was informed of the 14 hour trip several weeks in advance in order to prepare medications and ensure she was ready for the trip. When we arrived, we immediately noticed several sores on her feet, She is diabetic and her feet are supposed to be checked regularly but nobody seemed to be aware of the sores - including the nurses. The head nurse refused on 2 occasions to discuss her medical condition or medications with us saying it would be unethical. (Sending an elderly, sick woman on a 14 hour journey for a 6 week stay without reviewing her medicines and condition with her daughter is dangerous and borders on malpractice.) When we returned that evening to pick up the medications they were not ready and the evening nurse knew nothing about them. She contacted the head nurse and she said she would be in the next morning to prepare them (she knew that we wanted to leave early) but she did not have any more than a few days supply because she had to order them. I insisted that she have them ready by 6:30AM the next day. When we arrived, she was not there and were were handed 2 boxes of meds with 4 pages listing meds and instructions. As we were leaving my aunt said she did not get her meds that day so we asked and no one was sure. They were also going to send her on a 14 hour journey with bandages on her feet that were soaked from her shower. We insisted that they be changed. As we watched, it was apparent that the nurse did not understand the concept of cross contamination and infection control. While driving home we tried to understand the list of meds but I was sure it was not accurate. There were 7 listings for insulin each with its own schedule. There were several allergy meds, several pain meds, several anxiety meds, etc. It was enough to put down an elephant. The only medicine we gave her was insulin based on her glucose levels. By the time we arrived home she was crashing from no medications and was errational and violent. We had to get her to an emergency room. Two doctors and a nurse were unable to decipher her meds. We made several calls to Bickford but there was no answer even though there is supposed to be a nurse on call 24/7. We were told at the hospital that someone should be fired. It will probably take the six weeks to get her back to normal. In addition, her housekeeping is supposed to be done for her. Her bathroom was filthy. There were used towels bunched on the floor and the smell of urine was so strong that I wouldn't even think of using the bathroom. I observed other problems but this should give someone pause and let them know that this facility needs close monitoring.
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Features of Bickford of Bloomington


  • Minimum Rate: $3410/month
  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: We Offer A Month To Month Rental

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Offer Companion Suites
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Room Service For Meals


  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • Garden And Patio
  • Resident Parking
  • Spa
  • Features Extra: Library, Fitness Room/Gym

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Internet Enabled Rooms
  • Technology Extra: Emergency Call System

Health services

  • Medication Management
  • Nurse On Staff: Yes


  • Offsite Activities
  • Music
  • Stories
  • Religious Services
  • Lectures Discussions
  • Fitness Room
  • Arts And Crafts

Financial guidance

  • Home Sale Assistance
  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests


  • Minimum Age: None
  • Pets: All Pets Allowed


  • State Licenses: 5100240

About Bickford of Bloomington

Welcome to Bickford of Bloomington, one of Illinois's premier assisted living communities! Bickford of Bloomington is conveniently located on Heartland Dr., so please, stop on by any time. We invite you in and welcome you home to our Bloomington senior living community.

At Bickford of Bloomington, we offer premier assisted living services. The fullest expression of assistance comes with an intimate understanding of our residents at Bickford of Bloomington. Each resident of our Illinois assisted living home is unique, as are the services they require, and the manner in which they wish for them to be met.

Nothing can replace home - this we know at Bickford of Bloomington. The smells that waft through the open door, the tattered edges of the overstuffed chair in the living room, the faded photographs on the mantle, the memories...lifetimes are built on these things; happiness dwells in them. At Bickford of Bloomington assisted living in Illinois, we don't ask you to give up your home, your treasures, your memories. Instead, we want you to bring the pieces of the home you love into our Illinois assisted living community and make it yours.

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Bickford of Bloomington

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