COVID-19 Update: Since the medical alert industry is considered to be “essential” during the COVID crisis, monitoring and customer service centers are still open and ready to help. To learn more about how a medical alert device can help keep you or your elderly loved one safe and connected during this pandemic, take a look at our list of essential products for seniors during COVID-19.

Surveys consistently show that older Americans prefer to stay at home as they age. The family home provides comfort, familiar surroundings and independence. However, as they age, seniors may need to make modifications to their homes to be able to move around easily and enjoy life safely. A medical alert system is one such modification. These devices give seniors and their families peace of mind knowing that help is close at hand. In an emergency, medical alert systems allow users to contact help at the press of a button. The button is generally worn as a pendant or wristband that connects to a base station. The base station calls the customer service center, letting operators talk with users and determine what the emergency is and if further help is required.

There are many things to consider when choosing a medical alert system, including a company’s experience, operators and technology. ResponseLINK has plenty of experience in the industry, as it’s been providing medical alert services for more than 30 years. It has several different systems on offer, so seniors can find an option with the features that suit their lives. The company also takes pride in the quality of its customer service. Its US-based call centers are TMA Diamond Certified and have quick response times and EMT-certified operators. This helps ResponseLINK provide high-quality support that helps keep seniors safe around the clock.

ResponseLINK’s Best Features

ResponseLINK has three different medical alert systems available. The first system is the In-Home Alert System. This is a traditional medical alert system, with an emergency button and a base station that plugs into a landline. The button has a large range, and seniors can be up to 600 feet away and still connect to the base station. In the event of a power outage, the base station has 24 hours’ worth of battery backup. In addition, seniors can program reminders into the base station. This means it can be set to beep when the user needs to take medication.

The Fall Detection Medical Alert System uses the same base station as the In-Home Alert System. This means it also comes with a 600-foot range and 24 hours of battery backup. The difference in the two systems is the pendant. The fall detection pendant has built-in sensors that can detect sudden changes of movement that may indicate a fall. If a fall is detected, the pendant alerts an operator who will call to see if the senior needs assistance. If there’s no answer, operators send help to the house. ResponseLINK claims their device is the smallest fall detection button on the market.

Both the in-home and fall detection pendants have 3-5 years of battery life and come with an autocheck feature for the battery. They’re also 100% waterproof, letting seniors receive help, even when showering.

The final option from ResponseLINK is the Mobile Alert System. This device connects through Verizon wireless networks, making it a good choice for seniors who don’t have a landline. The Mobile Alert System is completely portable, so it can aid users no matter where they are. Active seniors may appreciate being able to call for help when driving, shopping or playing golf. The devices use 911 location technology, so operators know where to send help. The Mobile Alert System has two-way speaker capability, so operators and users can communicate directly through the device. ResponseLINK’s mobile alert device is smaller than similar items on the market, and the battery can last up to 30 days on a single charge.

ResponseLINK also has a fully staffed emergency operator center. There are EMT-certified staff, and the center is multilingual, so seniors who speak a language other than English can still talk to an operator. The company puts no limits on the number of times customers can press the button, which means seniors can feel comfortable pressing the button even if they only have a question. In an emergency, operators will stay on the line until help arrives.

The company allows users to customize how operators respond to their calls. Some customers prefer that operators immediately dial 911. Others ask ResponseLINK to contact a nearby friend or family member and ask them to provide aid. Either way, the advanced training needed for EMT certification means that operators understand how to communicate with people who are in distress and can offer superior advice.

Feature


In-Home System


Mobile Alert System


Fall Detection System


Button Range


600 feet


N/A


600 feet


Battery Life


3-5 years


up to 30 days


3-5 years


Base Station Battery Backup


24 hours


N/A


24 hours


Two-Way Audio Speaker


No


Yes


No


Requires Phone Line?


Yes


No


Yes


Auto Check Feature


Yes


No


Yes


Response Time


30-60 seconds


30-60 seconds


30-60 seconds


24/7 Monitoring


Yes


Yes


Yes


EMT-Certified Staff


Yes


Yes


Yes


Multilingual Operators


Yes


Yes


Yes


Unlimited Button Pushes


Yes


Yes


Yes


The Cost of ResponseLINK Plans

Customers can pay for ResponseLINK’s service on a monthly, quarterly or annual basis, with the price per month decreasing on the quarterly and annual plans. There are no equipment costs, and standard shipping is free. When paid for annually, the In-Home Alert System is less than $20 a month, making it the most affordable option. The extra features in the Fall Detection and Mobile Alert devices increase the price for these systems.

Type of System


Paid Monthly


Paid Quarterly


Paid Annually


In-Home Alert System


$28.95


$77.85 ($25.95 p/month)


$239.40 ($19.94 p/month)


Fall Detection Medical Alert System


$39.95


$110.85 ($36.95 p/month)


$371.40 ($30.95 p/month)


Mobile Alert System


$45.95


$128.85 ($42.95 p/month)


$443.40 ($36.95 p/month)


There’s a 30-day money back guarantee on ResponseLINK devices. Seniors must return equipment at their own cost before it’s processed. Customers also have the security of knowing there are no long-term contracts, so if circumstances change, seniors can easily cancel. Customers can refer family and friends to the services and receive one month free through ResponseLINK’s referral offer.

The Pros and Cons of a ResponseLINK System

Pros

The main benefit to using a ResponseLINK device is the customer service team. Operators have EMT certification, which gives them a deeper understanding of emergency situations. They can also keep callers calm and give information about possible injuries to emergency responders. Seniors who are more comfortable with a language other than English can speak to skilled operators, as the centers are multilingual.

ResponseLINK’s devices also have benefits. Its pendants tend to be smaller than other devices on the market with similar features. This encourages seniors to wear them regularly, so they’re on hand if needed. In-home and fall-detection devices have waterproofing, which allows seniors to wear them in the shower, so customers can call for help from every room in the house.

The company has options that suit many people’s needs, including fall detection, portable devices and systems for people without landlines. The Mobile Alarm System is also self-testing, so users don’t have to remember to test the device.

Cons

There are some cons to ResponseLINK systems. In-home and fall-detection pendants check batteries automatically but don’t test the device. Seniors must remember to test the system monthly, although operators will call to remind users who forget.

Features such as smoke and carbon monoxide detection are starting to enter the medical alert system market. Activity monitoring is also becoming a popular option. These devices use sensors that notice when seniors stop moving for a long period of time and alert operators who can perform a wellness check. ResponseLINK doesn’t offer these features, so seniors interested in them may need to look for a different provider.

The Mobile Alert System has two drawbacks. Firstly, there’s no pill reminder. This feature is particularly helpful for seniors who have to take medications regularly. Secondly, there’s no GPS feature. Most mobile alert devices use a GPS system that pinpoints a senior’s location when they call for help. Although ResponseLINK’s devices have geolocation, this works in tandem with 911. There are some indications that these systems are not as accurate as GPS.