MobileHelp Medical Alert System Review
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How MobileHelp Compares to Other Top Medical Alert Systems
For over 15 years MobileHelp has provided seniors with 24-hour access to mobile emergency support. Headquartered in Boca Raton, Florida, MobileHelp is a top performer within the personal emergency response system (PERS) industry. The company uses nationwide cellular and GPS technology for an integrated experience, delivering coverage in and out of the home. MobileHelp’s focus on such a wide range of services, affordable pricing, and business transparency makes this life alert device provider stand out among the rest. Customers who choose MobileHelp can expect helpful and reliable service.
MobileHelp has five devices for customers to choose from and eight different yearly, biannual, quarterly, or monthly plan options available to accommodate a variety of needs. The Classic mobile in-home unit is the most affordable monthly choice at less than $20 per month, providing emergency help at home without the need for a landline. MobileHelp is one of the most cost-effective options for seniors looking for a range of technology at a fair price and without any hidden fees or long-term contractual obligations.
This guide will cover all the need-to-know information on MobileHelp. Take a look at the table below to compare monthly subscriptions and read on for in-depth details on each plan option. Starting costs, contract information, monitoring service, and caregiver features will also be explained in this guide.
Contact MobileHelp for a free quote.
Pros and Cons of MobileHelp Medical Alert Systems
Pros:
- No extra charge for in-home cellular device
- Offers many premium features
- Unique Touch device with smart tablet
- Offers medication reminders
Cons:
- Some users must pay device/processing fee for Classic Home
- Fall detection not included in monthly cost for any devices
MobileHelp’s Plans
Classic
Wired Home
Touch Classic
Solo
Micro
Duo
Mobile Duo
Touch Duo
Monthly Cost
$19.95
$24.95
$54.95
$37.95
$33.95
$41.95
$44.95
$54.95*
One-time Fees
$49.95
None
None
None
None
None
None
None
Type of Device
In-home system
In-home system
Mobile tablet
Mobile system
Mobile system
In-home and mobile system
Mobile system
In-home, mobile, and tablet
Connection
Cellular
Landline
Cellular and WiFi
Cellular
Cellular
Cellular
Cellular
Cellular
Battery Life
24-hour backup
80-hour backup
24 hours; 12-hour backup
24 hours
4 days
24 hours; 24-hour backup
24 hours
24 hours; 12-hour backup for tablet
Water Resistant
Yes**
Yes**
Yes**
Yes**
Yes**
Yes**
Yes**
Yes**
Shower-proof
Yes**
Yes**
Yes**
Yes**
Yes**
Yes**
Yes**
Yes**
Range
1,400 feet
600 feet
150 feet
N/A
Not applicable
350 feet; 1,400 feet
350 feet
150-350 feet
Fall Detection
$10 a month
Not available
$10 a month
$10 a month
Optional built-in for $60 a year
$10 a month
$10 a month
$10 a month
**Base stations and wall buttons are not waterproof. The fall button and mobile device are water-resistant for wearing in the shower. The neck pendant and wrist button are waterproof.
Classic
Pricing
When paid for on a monthly plan, the Classic in-home system costs $19.95 per month. Those who choose the monthly plan must pay a one-time fee of $49.95 (none of the other subscription options require this one-time fee), and $15 for ground shipping costs. Quarterly, semi-annual, and annual plans include free shipping. Fall detection may be purchased for an additional $10 a month.
Device Information
This standard in-home system includes a base station and wearable help button, which may be worn as a pendant or a wristband. The help button is waterproof and may be worn in the shower. The base station has a 24-hour backup battery and a range of 1,400 feet. Although the Classic is an in-home system, the device uses a cellular connection, so no landline is necessary.
Wired Home
Pricing
MobileHelp’s Wired Home system costs $24.95 a month when paid for month-to-month, or slightly less when paid for on a quarterly, semi-annual, or annual basis. None of the plans carry any one-time device or activation fees. Fall detection is not available with this device.
Device Information
One of MobileHelp’s newer offerings, the Wired Home provides an alternative for users who want an in-home medical alert system but do not want to use a cellular connection. This can be a good option for those who have a landline and do not have good cellular reception in their homes. This plan includes a waterproof wearable help button that may b worn as a pendant or wristband.
Touch Classic
Pricing
Get a touchscreen mobile tablet and wearable pendant with the Touch Classic monthly plan priced at $54.95 per month. Quarterly, semi-annual, and annual plans are also available at a slightly lower monthly price. For an additional $10 per month, customers can add the Fall Button with automatic fall detection.
Device Information
The tablet features a large 8-inch touch screen that may be used to play brain games, set medication reminders, or function as an additional help button, among other things. It is WiFi and Bluetooth enabled and offers a simple home-screen design for easy functionality. The Touch system is intended to “enhance the self-care experience” and make it easier for seniors and their caregivers to manage their loved one’s health.
Solo
Pricing
The mobile Solo device costs $37.95 a month when paid for on a monthly basis. There are also quarterly, semi-annual, and annual plans that can save customers several dollars per month. There are no activation or equipment fees for the month-to-month payment option. However, monthly customers do have to pay for shipping (ground shipping is included with the other plans). Customers may opt to purchase a fall detection button for an additional $10 a month.
Device Information
The Solo is a portable system that is ideal for more active seniors who regularly spend time outside of the home. It works via AT&T cellular network, and does not have an in-home base station, so it works anywhere with cellular coverage. This system includes two components: a portable device that functions as a mobile base station and a wearable personal help button. The wearable help button is completely waterproof and may be worn as a pendant or wristband. The portable device has a battery life of up to 24 hours. This device also uses GPS location technology to help monitoring center operators quickly locate callers during an emergency.
Micro
Pricing
The monthly plan for the Micro mobile device costs $33.95 per month. Customers also have the option of quarterly, semi-annual, and annual plans that are slightly more affordable on a monthly basis. There are no equipment or activation fees for the Micro, and MobileHelp offers free shipping with this plan.
Device Information
The Micro is a smaller, button-sized version of the company’s mobile PERS device. The Micro sports a sleeker design and discreet look in black with a matching charging dock. Customers can wear this device as a pendant and upgrade their experience with the optional built-in automatic fall-detection sensor. The Micro is water-resistant and can be worn in the shower. MobileHelp has connected this device to the AT&T cellular network for lightning-fast data transmission for the quickest help at home and on the go. The high-quality speaker system provides clear guidance with six different prompts for emergency calls, battery life alerts, fall alarms, and canceling calls in case of false alarms.
Duo
Pricing
The MobileHelp Duo package costs $41.95 with a monthly payment plan, or slightly less per month with a quarterly, semi-annual, or annual payment plan. In addition to costing a few dollars less per month than the monthly plan, the longer payment periods also include free ground shipping. Monthly customers must pay $15 for shipping. No customers will face any device or activation fees for the MobileHelp Duo system. Fall detection is available for an additional $10 a month.
Device Information
This system provides comprehensive coverage with both an in-home and mobile component. The MobileHelp Duo includes an in-home base station, a portable unit, and one wearable help button. The button connects with both the in-home base station and portable device. When at home, users are protected by the in-home unit and can place their mobile device in the charging cradle. When out and about, users simply bring the portable device and wearable help button with them for emergency protection anywhere that has AT&T cellular coverage. This ensures that whether at home or on the go, users can always access help when it’s needed.
Mobile Duo
Pricing
The Mobile Duo may be paid for on a monthly, quarterly, semi-annual, or annual basis. Of these options, the monthly plan is the most expensive at $44.95 a month. The other options save customers several dollars per month and include free ground shipping. Monthly customers must pay for shipping, but there is no activation fee for the Mobile Duo under any of the plans. Fall detection costs an additional $10 a month.
Device Information
The Mobile Duo is intended for couples, siblings, or any pair of people who share an address and need protection. It’s a two-for-one bundle that includes two portable devices and two personal help buttons for just $7 more per month than the Solo plan. The system uses AT&T’s cellular network to connect users with the monitoring center, and also has GPS technology so callers can be quickly located by emergency responders. The devices feature water-repelling technology and the personal help buttons are completely waterproof.
Touch Duo
Pricing
The Touch Duo’s monthly plan costs $54.95 per month with options for quarterly, semi-annual, and annual payments for slightly less per month. There are no one-time activation or equipment fees, and customers will not have to pay for shipping. Fall detection may be added for an additional $10 a month.
Device Information
This first-of-its-kind system includes a portable, all-in-one medical alert device, plus a tablet designed specifically for seniors. These two devices come together to provide a seamless connection between the in-home tablet and a caregiver with the corresponding mobile device. Customers also benefit from the flexibility of the mobile device when they are away from home. The Touch Duo plan includes a wearable water-resistant help button for times when users can’t get to the tablet or mobile device.
Starting Costs and Contracts
In addition to paying for monitoring services, some MobileHelp customers may have to pay one-time fees. Customers may have to pay for shipping in some cases, but MobileHelp states that they provide “free ground shipping on most plans.” The only customers who are required to pay an activation fee are those who pay for the Classic device on a monthly plan. There are no activation fees for the other devices.
MobileHelp does not require any long-term contracts. Users are free to cancel their service at any time, and will receive a prorated refund for any prepaid months.
Monitoring
MobileHelp partners with a third-party monitoring service, Rapid Response. Rapid Response has been in business for over 25 years and works with both medical alert and home security companies.
Rapid Response is completely US-based, with locations in California and New York. All operators undergo a 6-week training program and are certified by the Security Industry Association. Monitoring center staff members also undergo pre-employment and drug screening. The company is certified by the Underwriters Laboratory.
Caregiver Tools and Extra Features
MobileHelp Connect App and Web Portal
MobileHelp Connect is a web portal and mobile app to help caregivers and family members of MobileHelp users monitor their loved one’s health and safety. Some of the features of MobileHelp Connect include system status alerts, location tracking, and activity tracking. Caregivers can also sign up for event notification, which will send them an alert whenever their loved one presses their help button to call the emergency monitoring center.
MobileHelp Connect Premium
For $5 a month, customers who opt-in for MobileHelp Connect Premium receive enhanced benefits including device protection and discounts on MobileHelp accessories. Some of those discounts include 25% off accessories and 30 extra location pings on the MobileHelp Connect portal. Premium members who purchase the Fall Button will be eligible to receive 50% off medication reminders and activity tracking features. The company also offers a price guarantee, locking in the standard retail rate for two years (promotional rates excluded).
MDLIVE
MDLIVE is a telehealth service that’s available to all MobileHelp customers for $9.95 a month. Using MDLIVE, MobileHelp users have access to board-certified physicians 24/7 and will never have to pay copays or other fees. MDLIVE appointments take place via a secure video conferencing platform and may be used for diagnostic purposes or for questions or advice about an existing condition. The MDLIVE physicians may also write patients prescriptions for non-narcotic medications. The service is available around-the-clock and is free to use other than the $9.95 monthly fee; users are not charged per appointment.
Activity Tracking
Activity tracking allows users and their loved ones to monitor activity levels. The feature uses the MobileHelp Fall Button (a fall detection pendant) to track activity, and then displays the information via the MobileHelp Connect app and online portal. MobileHelp produces charts displaying daily activity as well as weekly, monthly, and yearly stats to help identify movement trends. Caregivers or loved ones can also sign up for alerts for times when there is abnormal activity or periods of inactivity.
Medication Reminders
Medication reminders can be added to users’ MobileHelp plan for $5 a month. This service allows users of MobileHelp in-home systems to schedule medication reminders online. At the predetermined times, an alert will sound through the in-home base station to remind users to take their medication. Caregivers and family members can sign up for notifications indicating whether their loved one ignored or accepted the reminder.
Optional Devices
MobileHelp customers also have the option of adding additional devices to their plan, including:
- A lockbox to help emergency services easily enter users’ homes during an emergency. MobileHelp currently provides all customers with a lockbox free of charge.
- Wall-mounted help buttons may be added to subscription plans for $2 a month. These buttons may be placed anywhere in the home and function as additional personal help buttons, providing extra protection for users of MobileHelp in-home systems.
Who Should Consider MobileHelp
Seniors Without a Landline
MobileHelp doesn’t charge extra for in-home systems with cellular connections, making it a very affordable option for those without a landline who want protection in the home. The MobileHelp in-home systems are less expensive than comparable cellular in-home options with other companies.
Active Seniors
MobileHelp’s offerings include four mobile devices, giving active seniors plenty of options. The Solo and Mobile Duo systems are designed for mobile use only, while the MobileHelp Duo and Touch provide on-the-go monitoring along with coverage in the home for those who want an extra layer of protection.
Seniors Who Struggle to Stick to a Medication Schedule
Several MobileHelp systems may be upgraded to include medication reminders. Users or their loved ones schedule the reminders online, and an alert will sound through the in-home base station or tablet to remind seniors when it is time to take their medication. This is particularly useful for seniors with complicated medication schedules or those who often forget to take their medication.
To get a free quote from MobileHelp, click here.
MobileHelp Compared with Top Medical Alert Systems
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