RescueTouch Medical Alert System Review
Best for Two-Way Communication
RescueTouch Best Features
Not only do RescueTouch devices connect users to the emergency monitoring center, but they also connect them to their friends and family. 5 out of 6 RescueTouch devices allow family and friends of users to actually initiate contact with their loved one’s medical alert device. Each device is assigned a number, like a cell phone, so caregivers can call this number to speak to their loved one directly through their device. The option for family and friends to initiate contact to the device is a feature unique to RescueTouch and can make life much less stressful for those who have an elderly loved one who often does not answer their phone. Currently, no other medical alert device on the market is equipped with this feature.
EMS Response- 9-1-1 Caller
Family Response -Care Caller
Family Response- Fall Caller
EMS Response- Maximum Monitored Caller
Family Response- Chit Chat Twin Pack
EMS Response- Chit Chat Max. Monitored Twin Pack
|Type of Device||Mobile||Mobile||Mobile||Mobile||Mobile||Mobile|
|Battery Life||5 days||2.5 days (5 days with GPS off)||2.5 days (5 days with GPS off)||2.5 days (5 days with GPS off)||2.5 days (5 days with GPS off)||2.5 days (5 days with GPS off)|
|Fall Detection||Not available||Not available||Included in monthly cost||Included in monthly cost||Included in monthly cost||Included in monthly cost|
All RescueTouch plans use the same device: the mobile SOS pendant. Users choose their service plan, and the pendant is programmed accordingly.
The mobile SOS pendant is waterproof and showerproof, and has a battery life of 5 days when GPS tracking is turned off (when GPS is on, the battery life is 2.5 days). Features like fall detection and two-way communication are dependant on the service plan.
This device costs $25 a month when paid for with a monthly plan. Quarterly and annual payment plans are also available. Users must also purchase the mobile SOS pendant for $99. Other than the device purchase, there are no one-time fees. Fall detection is not available with this plan.
The 9-1-1 Caller is the most basic of RescueTouch’s offering. Rather than connect to family members or an emergency monitoring center, this device connects callers directly to their local 9-1-1. This is the only RescueTouch device that does not include GPS tracking or the option to communicate with friends and family through the device.
Family Response – Care Caller
The Family Response-Care Caller costs $35 a month with a monthly plan. Users must pay a one-time device purchase fee, but there are no other startup costs. Fall detection is not available with this service plan.
The Family Response – Care Caller is an unmonitored device, meaning that friends, family members, and caregivers are notified when a user presses their emergency help button, not an emergency monitoring center. This device is a good idea for seniors who do not have any major medical conditions, but just want the security of easily being able to reach their loved ones if they do ever need help. Users may list up to 5 people as emergency connects for RescueTouch to contact when the user presses their help button. The emergency contacts may also initiate contact with their loved one by calling the RescueTouch device directly.
Family Response – Fall Caller
This device costs $41 a month with a monthly payment plan, plus the $99 device purchase fee. Fall detection is included in the monthly cost.
The Family Response – Fall Caller includes all of the same features as the Family Response – Care Caller, plus automatic fall detection. Other than the addition of fall detection, the two devices are exactly the same.
Family Response – Chit Chat Twin Pack
This system costs $65 a month with a monthly payment plan, plus a device purchase fee of $178. Fall detection is included in the monthly cost.
Family Response – Chit Chat Twin Pack actually includes two mobile SOS pendants, so two people can be monitored under one service plan. The two users can also use the devices as “walkie-talkies” to communicate with one another. The two mobile SOS pendants included with this system are programmed as Family Response-Fall Caller devices, so automatic fall detection is included.
EMS Response – Maximum Monitored Caller
This plan costs $51 a month, plus a device purchase fee of $99. Automatic fall detection is included in the monthly monitoring cost.
The Maximum Monitored Caller, referred to by RescueTouch as the “whole shabang,” is a monitored device that connects to the emergency monitoring center when users press their personal help button. But, users also can add up to 4 additional numbers as emergency contacts. When users call the emergency monitoring center, RescueTouch will automatically send a text message to the listed contacts letting them know that their loved one may need some help. Emergency contacts can also track their loved one’s location at any time.
In addition to the main personal help button, the mobile SOS pendant has a side button. Users can set up their device so that the side button connects to one of their emergency contacts. That means that users can call their loved one directly through their device. This feature is very useful during times when the user needs some help, but does not need emergency medical attention. This device also allows emergency contacts to initiate contact with their loved one by calling the device’s assigned phone number.
EMS Response – Chit Chat Maximum Monitored Caller Twin Pack
This twin pack costs $69 a month for monitoring service with a monthly plan. Users must also pay a purchase fee of $178 for the two devices. Fall detection is included.
This twin pack includes two mobile SOS pendants programmed as EMS Response- Maximum Monitored Caller devices. Both devices included in the pack have all of the same features and capabilities as the Maximum Monitored Caller. Plus, the two users can use their devices as “walkie-talkies” to communicate with one another.
Starting Costs and Contracts
RescueTouch has customers purchase their equipment, rather than lease it. This means that all devices are guaranteed to be brand new, but users do have to pay a purchase fee. For the single-device plans, the purchase fee is $99. For the twin packs, which include two mobile SOS pendants, the purchase cost is $178. Other than device purchase, there are no one-time fees. Free shipping is included with all plans.
All RescueTouch devices may be paid for on a monthly, quarterly, or annual basis. Compared to the monthly plans, the quarterly plan saves users 10%, and the annual plan saves users 17%. This discount for quarterly and annual plans applies to all ReschueTouch devices.
There are no long-term contracts or cancellation fees, and all users are eligible for a 30-day free trial during which they can return their device for a full refund. Quarterly and annual subscribers who choose to cancel their plan before their prepaid period is complete will receive a refund of 80% of their unused balance.
RescueTouch devices are monitored by AvantGuard monitoring, a U.S.-based company with over 40 years of service. AvantGuard is TMA 5 Diamond certified, UL-listed, FM approved, accredited by the Better Business Bureau, and a member of the Electronic Security Association.
Caregiver Tools and Extra Features
Other than 9-1-1 Direct, all RescueTouch devices include GPS location tracking. Listed emergency contacts of users can text “LOC” to their loved one’s device phone number. Within a minute, they will receive a response with a link to Google maps with the device’s exact location. This feature is especially helpful for caregivers of seniors who can be hard to get in touch with, or seniors who tend to wander.
RescueTouch does not offer any add-on devices at this time.
Who Should Consider RescueTouch
Seniors Who Are Prone to Falls
RescueTouch does not charge extra for fall detection – devices either do not have fall detection, or it is included in the monthly cost. Additionally, the standard RescueTouch mobile SOS pendant is equipped with fall detection. This means that RescueTouch users only need to wear one device, while some other companies’ fall detection technology requires users to wear a separate help button or pay extra for a specialized help button.
Caregivers and Family Members
RescueTouch’s premium features can make life much easier and less stressful for caregivers and family members of users. Allowing emergency contacts to initiate contact with their loved one through their device means that caregivers and family members are much more likely to be able to get in touch with the user, since the user will not have to have their cell phone or them or walk to answer the home phone in order to accept these calls. Users may also choose one person to set up as their primary contact, which means that they can press a side button on their device and directly call this person.
Additionally, RescueTouch sends emergency contacts a text message alert when their loved one calls the monitoring center, so they always know if their loved one needs help. Emergency contacts can also easily check the location of their loved one’s device at any time.
Seniors Who Do Not Want to Pay Leasing Fees
RescueTouch actually sells their equipment, rather than renting it out. While users do have to pay a one-time purchase fee, this helps keep monitoring costs fairly low compared to other companies that charge ongoing leasing fees. Depending on the companies being compared, this can help users save money in the long run, as they never have to pay any equipment after the one-time purchase.
Additionally, forgetful seniors benefit from not having to return their equipment. Many companies charge a very high fee if users do not return their device within a certain window of time after canceling their service, and forgetful or busy customers are the most susceptible to this high fee. Since RescueTouch users purchase their devices, there is no need to remember further steps after the service is canceled.