COVID-19 Update: With social distancing and stay-at-home orders, many seniors are struggling with loneliness and isolation. We’ve developed a list of products that caregivers or seniors can purchase to help older adults stay happy, healthy and connected, whether they are aging in place at home or in an assisted living community.

Best Rewards Program

Lexie Hearing was developed by hearX Group, a global company with a mission of providing “affordable access to hearing care using smart digital health solutions that anyone can use, anywhere.” Launched in 2020, Lexie Hearing helps the group accomplish its goal with its premium, FDA-registered aid, the Lexie Lumen. Priced at just $799 per pair, one would be hard-pressed to find a hearing aid that offers the same top-of-the-line features as the Lumen at a similar price. 

With Lexie Hearing, the Lumen itself is just one piece of the puzzle. All Lexie Lumen users have access to the Lexie Hearing app and remote care, an on-demand support line. The Lexie Hearing app offers many advanced features and functionalities in an intuitive and easy-to-use format, ensuring that all Lexie users reap the full benefits of the aid and app combined. 

Lexie also operates an industry-leading rewards program. Users earn rewards points for meeting their wear and activity goals, which can be personalized for each individual. The wearing goals help new users get used to wearing their devices regularly and to calibrate the ideal device volume level, while the activity goals help Lexie users learn more about their devices and the Lexie app. If one completes their goals, they’re rewarded with discounts on their monthly subscription or in-app purchases. With its rewards program, Lexie has created an incentive for both wear compliance and full utilization of its devices and app.

Features

The Lumen


Fit Type

BTE

Battery Size

312

Rechargeable

No

Bluetooth Enabled

Yes

Directional Microphone

Yes

Noise Reduction

Yes

Feedback Reduction

Yes

Digital Sound Processing

Yes

Processing Channels

6

Telecoil

Yes

Auto-Adjusts to Changing Environments

Yes

Physical Volume Button

Yes

Physical Program Switch

Yes

Lexie Hearing’s Available Models

Lumen

The Lexie Lumen is an FDA-registered, medical-grade hearing aid that provides many sought-after features at an affordable price.  The Lumen features dual microphones that offer both directional hearing and digital noise management, which automatically adjusts in noisy environments to focus on speech and minimize background sounds. The device also has six different hearing environments so users can optimize their devices to pick up the right sounds depending on the environment. More information about the Lumen’s expansive suite of features can be found on the Lexie website

Lexie hearing aid in grey

The Lumen retails for $799 for a pair and an accessories bundle including replacement batteries, a carry case, several options of dome types and sizes, slim tubes, drying capsules, and more. Users also have the option of paying for their Lumen on a subscription basis, which costs $49 per month for 24 months. Both options include access to the Lexie Hearing app, remote care, rewards program, device insurance, and a 45-day free trial period.

Warranties on Lexie Hearing Aids

All Lexie hearing aids come with a 1-year manufacturer’s warranty. This warranty covers hearing aid faults, so if one’s Lumen breaks within the first year of use, they can have their Lumen repaired or replaced. The warranty does not cover loss or theft, but users still in their warranty period can have their aids replaced for $120 per ear in the case of loss or theft. 

All Lexie users are also eligible for a 45-day free trial period. Customers who aren’t satisfied with their Lexie hearing aids can return their devices within the first 45 days for a full refund. Those with a subscription plan are able to cancel at any time without facing a penalty, but will not be refunded for previous months after the 45-day trial period has passed.

Lexie Hearing Extra Features

Lexie Hearing App

The Lexie Hearing app is a key part of the overall Lexie experience and makes the Lumen even more beneficial for users. New users can use the app’s helpful step-by-step startup instructions for an easy introduction to using their new device. The app offers many features and functions including battery level monitoring, hearing checks, and program and volume adjustment. Users also access Lexie Rewards via the app. Plus, it was designed to be intuitive and easy-to-use for a stress-free user experience. 

Lexie Care

Lexie’s remote care program, also accessed via the mobile app, provides users with support, information, and resources to ensure that they get the most out of their Lexie device. Users can voice or video chat with hearing experts 5 days a week for on-demand assistance and have access to self-guided troubleshooting guides and videos around-the-clock. Lexie Care is included with every Lexie Lumen purchase or subscription, completely free of charge.

Hearing Library

To support users even further, Lexie maintains an extensive Hearing Library of useful articles on a range of topics related to hearing aids, hearing loss, and health. The resource pages can help Lexie users use their aids to the fullest potential as well as learn new ways to improve their health. Lexie users can access the Hearing Library on Lexie’s website as well as via the Lexie Hearing app.