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(800) 558-0653

Families Choice Home Care

545 N Mountain Ave STE 209, Upland, CA 91786

(800) 558-0653

Verified Partner

4.7

(152 reviews)

Offers Home Care
Top rated on Caring.com

2022, 2023, 2024

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Reviews of Families Choice Home Care in Upland, California

4.7

(152 reviews)

    Top rated on Caring.com

    2022, 2023, 2024

    View More

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Susan S_76

    5

    September 30, 2024

    I am a current client of this provider

    They have provided the caregivers needed for my family members. They are responsive to our needs.

    Ken I

    5

    August 13, 2024

    I am a past client of this provider

    They got someone quickly to come here. They care for the client and the caregivers are good.

    Brian M_20

    5

    August 13, 2024

    I am a current client of this provider

    They provide care and check on my parents. They are good at communicating.

    Marina A_2

    4

    August 13, 2024

    I am a past client of this provider

    He wasn't really open to other people. It did not impact him much. They did a good job. The caregivers were prompt and on time. They did everything that I had asked.

    Arlene P_2

    5

    July 29, 2024

    I am a current client of this provider

    I get the same caregivers that I request, they are flexible with their hours with me. I am very happy with the services.

    Jeanine F

    5

    July 26, 2024

    I am a past client of this provider

    The agency sent friendly, caring, and empathetic caregivers. The agency took action to meet our needs.

    Patricia C_31

    5

    July 19, 2024

    I am a current client of this provider

    I have them there for 12 hours a day. I rely on them heavily so I can do my daily job. They are providing good caregivers. We have had some caregivers who started lacking and had to change things up.

    Anonymous_1721044355

    2

    July 15, 2024

    I am a past client of this provider

    The communication with their workers and their clients could have been better. I would not recommend them. The caregivers do not ever meet each other. It did not feel like a family. It was stranger after stranger. The office and the main lady that trains people were good. One lady had a fit because I have cats, and told me she hates cats. I was not comfortable with the people that they sent. The caregivers did not know each other at all, which I did not like.

    Provider Response

    Hello, thank you for your review. I'm sorry to hear that we fell short of your expectations. Unfortunately, in this field, caregivers work one on one with our clients, therefore it isn't very common for our caregivers to cross paths very often or get to know each other. In regard to the cat, my apologies for that oversight. It is a part of our process to ensure we send caregivers who are ok with pets if there are pets present in the home. If you wish to discuss further, please feel free to contact our office.

    Rose H_15

    5

    June 28, 2024

    I am a current client of this provider

    They send me good caregivers who are experienced. I have told them I would like the same people all the time and they have managed to do that for me.

    Wendy L_4

    4

    June 25, 2024

    I am a current client of this provider

    They do as expected. They are friendly.

    Michelle B_25

    5

    June 21, 2024

    I am a current client of this provider

    They send good people to help our family. We have only had a couple of caretakers from there and they have been great. Tim is great, so we continue to use them.

    Michael C_50

    5

    June 13, 2024

    I am a current client of this provider

    When the need was not met, they were able to cover down for me and provide someone else when there was no one there. I like the follow-up, communication, and the oversight.

    Gwen B_5

    5

    May 21, 2024

    I am a past client of this provider

    They provided the caretaker to me and the time she spent with me. I don't have much to say about the agency but the caregiver I had was excellent.

    Anonymous_1713456057

    5

    April 18, 2024

    I am a current client of this provider

    They're really communicative. I'd tell them that they're reliable and professional.

    Coleen W

    5

    April 3, 2024

    I am a current client of this provider

    They always have an available replacement so we're never alone. I'd tell them that they're not pressuring. The caregivers are kind, and patient.

    Patricia P_30

    5

    March 19, 2024

    I am a current client of this provider

    They help him the most with staying on track and making sure that he eats. I like that when they come in they always greet my husband, ask him how he's doing, and if he needs anything right away.

    Anonymous_1710846554

    3

    March 19, 2024

    I am a current client of this provider

    There needs to be consistent caregivers. It helps me a little bit. There should be better communication.

    Provider Response

    Thank you for leaving us your review. As the review is anonymous, I can't address the specific concerns. We do strive to be as consistent and communicative as possible. Please feel free to reach out to me directly so I can remedy your concerns. -Tim, President

    Steve A_6

    4

    March 13, 2024

    I am a current client of this provider

    They care for my wife, who is wheelchair bound, and we are happy with them. They do their job, but it isn't like over the top. I would recommend them because they have great communication skills, they are prompt, and they do what they say they will.

    Lisa A_17

    5

    February 26, 2024

    I am a past client of this provider

    They did daily tasks for her. I appreciated the personalized care, and the professionalism of the owner. It was fairly priced as well.

    Maggie R_2

    5

    February 9, 2024

    I am a current client of this provider

    I like that the caregivers are able to help me with grocery shopping, laundry, and light cooking. My favorite thing about them is that they seem to be very professional, good, and caring.

    Dalene S

    4

    January 22, 2024

    I am a current client of this provider

    I work, so it helps to take some of the pressure off of me. I like the caregivers, and everything is pretty good.

    Paul I

    5

    December 22, 2023

    I am a past client of this provider

    The services helped me the most with taking me to the doctor appointments and store. I liked that this agency is like a family when you talk to them. I liked the help that I had for several years.

    Cynthia H_16

    5

    December 13, 2023

    I am a current client of this provider

    They have made my life easier by giving me my time back. I like how they were very efficient and communicated very well.

    Joann C_4

    4

    November 28, 2023

    I am a current client of this provider

    They help the home. They are professional.

    Anonymous_7654

    4

    November 20, 2023

    I am a current client of this provider

    They do whatever we ask them to. We like Joy.

    Judy N_12

    4

    October 13, 2023

    I am a current client of this provider

    I had a few issues with a couple of people, that's all, but they are straightening that out. I would recommend them because they have good employees.

    Laurel N

    4

    September 21, 2023

    I am a past client of this provider

    It was fine, it made it easier for me, so I could work. They are there and consistent.

    Juan M_3

    4

    September 14, 2023

    I am a current client of this provider

    The caregivers are really good. They are all friendly. They could work on communicating with the client better.

    Marisa K

    5

    August 24, 2023

    I am a current client of this provider

    They help him by doing housework and medication reminders. I like that the company has good communication with me.

    Mary Y_3

    5

    July 27, 2023

    I am a current client of this provider

    He has dementia and has issues with bathing and dressing and when they come they always help with that. The caregivers Ed has had done a good job and very helpful.

    Mike Y

    5

    May 24, 2023

    I am a current client of this provider

    They sent us employees able to help Carol. I like that they are easy to work with.

    Philip D_2

    5

    May 23, 2023

    I am a past client of this provider

    They were attentive and thorough. They are very friendly and professional.

    Arlene P

    5

    May 12, 2023

    I am a current client of this provider

    There have been sometimes where there is a lot of new people, that's hard on us to train new caregivers. They make all the difference in the world, I enjoy how well-trained the caregivers are.

    Anonymous_7237

    5

    April 24, 2023

    I am a current client of this provider

    They are there for my mother when I need them to be. My interaction with them is positive and I like the two caregivers we have had.

    Larry T_8

    5

    April 14, 2023

    I am a past client of this provider

    They were there and talked with him, it was a big help. I like the ladies that they sent us.

    Maxine T_1

    5

    March 28, 2023

    I am a current client of this provider

    They are courtesy and caring. They are very personal.

    Anonymous_7061

    3

    March 24, 2023

    I am a current client of this provider

    I got this company because I am sick. I had surgery, and I was in the hospital for a long time. Not only that, but I can barely walk. There are many things I can't do anymore because I can't walk. I needed someone who could do those things. They take me to the pharmacy. I have had three different caregivers. If they were more stable and flexible times.

    Michelle B_22

    5

    March 20, 2023

    I am a current client of this provider

    I know that she likes Rebecca, but for me, I have been doing all this stuff before we got Rebecca. It relieves me from having to do those things. I like that they have been flexible with us. Tim and Rebecca have been really nice people and working with them have been great.

    Rose A_6

    5

    February 13, 2023

    I am a current client of this provider

    The caregiver, the matching of the caregiver with my needs, reliability, and the bookkeeping I like that they are reliable and give excellent care.

    Karen H_22

    5

    January 26, 2023

    I am a current client of this provider

    They have helped the most with remaining independent and in her home. I like the communication.

    Matt S_6

    4

    December 12, 2022

    I am a past client of this provider

    They were available on short notice and quick to respond. They have good communication, good rates, and I like the quality of the care.

    Vernon T_2

    4

    December 12, 2022

    I am a current client of this provider

    I'd like them to take some initiative to do things and ask questions about what my loved one wants to be done. They are doing okay as I've hired them simply to keep an eye on my loved one while I am away, but they don't really do much else.

    Brian C_10

    5

    November 21, 2022

    I am a current client of this provider

    They have provided the care needed. They are friendly.

    Bob & Nancy W

    5

    October 27, 2022

    I am a current client of this provider

    She does what she is supposed to and helps me. I like the caregiver, she is very efficient.

    Valeria B

    5

    October 21, 2022

    I am a current client of this provider

    The agency has followed up with me. I like this agency because they are professional.

    Phyllis M_9

    5

    September 22, 2022

    I am a past client of this provider

    They were able to come in and were very impactful to her. They were good with my mom, worked hard at doing the things we needed of them, very attentive & respectful

    John B_65

    5

    August 25, 2022

    I am a current client of this provider

    The most important thing that they do is that they pay attention to what they are doing. They show up when they say they are going to be there and they are usually on time right to the minute.

    Mary Lou K_1

    5

    August 10, 2022

    I am a past client of this provider

    They were always there when I called. They were good for us.

    Melanie O_1

    5

    July 25, 2022

    I am a current client of this provider

    It's been a blessing for us because we can't always be down there every single day and we know that mom is being well taken care of by the providers. I would tell them that they listen to our needs and try to put the right person for my mom for what we needed, the first woman that came did not do good and they quickly remedied that. It's been a good experience so far.

    James S_46

    5

    July 19, 2022

    I am a current client of this provider

    They just do the daily things that my dad needs, which takes a load off of me. I like that the payment is easy and the same person comes.

    Julie P_14

    5

    June 23, 2022

    I am a current client of this provider

    The provider is fantastic. The nurses are pretty good.

    Rose A_5

    5

    June 10, 2022

    I am a past client of this provider

    I couldn't have gotten along without them. They helped me most by cleaning and making food. I loved the caregiver they sent.

    Kathleen H_11

    5

    May 27, 2022

    I am a current client of this provider

    They take good care of me, reliably. I like that they are personal.

    Sally S_7

    5

    May 19, 2022

    I am a past client of this provider

    The breaks were helpful. Having someone here keeping an eye on her was great. Even if I paid myself, they had a reasonable rate. They had really great people.

    Martha S

    5

    April 14, 2022

    I am a current client of this provider

    They hire good employees. I like the caregivers.

    Provider Response

    Hi Martha, Thank you so much for your feedback. I'm happy to hear that we've not only met, but exceeded your expectations. Our caregivers are there to do just what you said, listen, help and be kind about everything.

    Anonymous_5849

    5

    March 29, 2022

    I am a current client of this provider

    It has definitely helped us with monitoring Santosh. They are prompt and the caregivers are very caring and responsive.

    Ruth O_1

    5

    March 22, 2022

    I am a past client of this provider

    I like that they were very friendly and accommodating.

    Michael N_10

    5

    February 15, 2022

    I am a current client of this provider

    We have three caregivers that come regularly. They have been absolutely helpful and bend over backward to help us.

    Randy K_1

    5

    January 28, 2022

    I am a past client of this provider

    She was able to be there while I wasn’t. I like that it was easy to get in touch with somebody and they were able to work around my schedule.

    William M_34

    5

    January 27, 2022

    I am a current client of this provider

    It helps to have someone take care of my needs. They provide excellent people.

    Mary M_64

    5

    January 14, 2022

    I am a past client of this provider

    The provider herself was amazing with my mom, very loving and helpful. She did extra things. They were forthcoming with any changes and they were easy to work with under contract.

    Anonymous_4922

    5

    December 28, 2021

    I am a current client of this provider

    The caregivers have helped the most by relieving me of doing daily stuff. I like that they are a local, small company.

    Belle N

    5

    August 24, 2021

    I am a current client of this provider

    The consistency is the same, and the caregivers are patient, tolerant, and they care a lot. They're very responsive, and I particularly like that we've had a consistent caregiver.

    Becky W_4

    5

    July 21, 2021

    I am a current client of this provider

    I can't say enough good things about the gal that comes here. They are on time. They truly do care about my mom.

    Toni L_5

    5

    June 30, 2021

    I am a past client of this provider

    It helped that they were there. They helped her to bathe and keep clean. We only had them a short time, but I felt they were reliable. At that stage in my mom's life, that was the most important thing in my life.

    Chung K

    4

    June 29, 2021

    I am a current client of this provider

    They provide caregivers to take care of my wife very well. I like how they are good and responsible.

    Denise C_8

    5

    June 8, 2021

    I am a past client of this provider

    It had a positive impact, they were able to provide what we asked for. They had good communication and follow up.

    Mary C_56

    5

    April 29, 2021

    I am a past client of this provider

    The agency was helpful by having someone with him and be company for him. I liked that they were responsive, they gave people that he liked and I trusted that they could get someone in there quickly and provide good quality of care.

    Anonymous_4712

    5

    April 28, 2021

    I am a current client of this provider

    It has made it very easy for me. For my husband, the caregiver has helped take a load off my shoulders in allowing me to do things around the house. I have been with Families Choice Home Care for a little over a month and so far we have been very satisfied.

    Anonymous_4601

    4

    March 19, 2021

    I am a current client of this provider

    The caregiver takes me where I want to go. I like the caregivers that they have sent me and I like how helpful the office staff is.

    Janet K_11

    4

    March 10, 2021

    I am a current client of this provider

    My mom didn't want care and she would hide from them. I like that they were quick to respond when we needed help. They were flexible and willing to get a lock box so they would have a key to get into her place.

    Kris B_4

    5

    February 25, 2021

    I am a past client of this provider

    They were easy to understand which made it easy for my mother. The caregiver seemed to be very nice.

    Anonymous_3873

    5

    February 25, 2021

    I am a past client of this provider

    They were quick to answer my request on short notice. They were accommodating and quick respond.

    Chuck C_3

    5

    February 18, 2021

    I am a current client of this provider

    Our caregiver is a take-charge person. She takes him for walks and she folds laundry. They have adapted to our time needs and we got the person we like.

    Patty A_1

    5

    February 12, 2021

    I am a past client of this provider

    The services allowed me to work and get things done. I could call the agency and they were flexible with rescheduling.

    Ruby S_4

    5

    January 29, 2021

    I am a past client of this provider

    They helped me a lot. They knew what they were doing. They were all very personable and very caring.

    Anonymous_4483

    5

    January 13, 2021

    I am a current client of this provider

    They have helped him by providing basic services like shopping and managing things and even extra requirements. I like that they meet our needs even in emergency's and go above and beyond.

    Robin H_9

    5

    December 8, 2020

    I am a current client of this provider

    It's going to be a bigger impact as we go. They could charge less, but they do a great job. I know she's safe. There's pretty good communication. The most important is that they keep the line of communication open with me, keeping me informed, and being truthful with me. They took the time to talk to me and my mom and really know what she wanted. He really listened and did the match well. It hasn't been long.

    Steve M_15

    5

    December 2, 2020

    I am a current client of this provider

    Not only is her caregiver like a friend, she really takes good care of my mom. The gal we have is great. When we call to adjust our hours, they are right on it!

    Karen_4

    5

    November 3, 2020

    I am a current client of this provider

    They are very nice and sweet people. The people there are very kind to us.

    Anita R

    5

    October 1, 2020

    I am a current client of this provider

    The services have really helped me. They go out of their way when I need help. I like the care they give and the interest they show.

    Provider Response

    Anita, Thank you for the kind words, I have shared them with your caregivers. I'm glad to hear that we have been able to restore some of your independence and we look forward to providing assistance for you in the weeks, months, and years to come!

    Anna M_4

    5

    September 16, 2020

    I am a current client of this provider

    I like that we have had caregivers for long periods of time. I like the current caregiver my mother-in-law has.

    Provider Response

    We have thoroughly enjoyed caring for your Mother-in-law these past 7 months and look forward to caring for her going forward. I am happy to hear that your expectations are being met and that are caregivers are doing a great job. If there is anything we can ever improve upon, please don't hesitate to let us know!

    Ron R_1

    5

    August 26, 2020

    I am a past client of this provider

    They helped the most with administering medications. The main person that helped us spent a lot of hours with us and made everything run.

    Mike C_9

    5

    August 3, 2020

    I am a past client of this provider

    They were helpful and did light house keeping. They were easy to get along with and they tried very hard.

    Fred J_2

    5

    August 3, 2020

    I am a current client of this provider

    They help her with personal cleanliness. The level of care with the people they send us is very high.

    Karen M

    3

    June 25, 2020

    I am a past client of this provider

    They were willing to provide the services that I asked them to do. They needed more regularity in their hours and better consistency with the caregivers.

    Provider Response

    Hi Karen, Thank you for taking the time to leave some feedback for us. We always strive to be as flexible as we can for each and every client. I'm glad to hear that we have met this expectation for you. If there is anything more that we can ever help you with, please give our office a call!

    Robin W_3

    4

    June 18, 2020

    I am a past client of this provider

    Having someone here to assist was very helpful. I would have continued to use them if their pricing was different. We just needed 24 hour care and they were too expensive to use.

    Christine R_7

    5

    June 4, 2020

    I am a current client of this provider

    My caregiver only comes twice a week, I do other things on my own. She mops my floor, makes my bed which is difficult for me. Everything has been great on my side, my caregiver is really knowledgeable and help me a lot with online applications. She shows me how to do stuff on my phone.

    Anonymous_2632

    5

    May 20, 2020

    I am a current client of this provider

    It is helpful when they are here. I can still work and she is occupied. It is not them, it is the fact that their price is higher and they should pay the caregivers more.

    Debby C

    5

    May 16, 2020

    I am a current client of this provider

    My leg shouldn't get wet. They help me to get the laundry done without getting my leg wet. They listen to me and do what I ask.

    Anonymous_2786

    5

    May 12, 2020

    I am a past client of this provider

    My aide comforted me and was concerned about me. They are very prompt. I appreciated my aides very much.

    Hilary L

    5

    May 6, 2020

    I am a current client of this provider

    They have had a huge impact. They give companionship and they help her be more mobile. They have been responsive when I have questions. They have returned my calls and they provide clear explanations and my mom has been happy with the staff.

    Stacey F

    4

    May 4, 2020

    I am a current client of this provider

    It is a struggle getting him to respond so maybe it just has not been the right individual to get him to participate. They are very responsive and every caregiver I have had come over has been on the spot and very efficient. They don't waste time and are very personable.

    Caroline R_3

    5

    April 8, 2020

    I am a current client of this provider

    I'm very happy to have them. They help me get dressed, they make the bed, they clean the kitchen. I have been very satisfied with the help I've been given. They help me shower and get dressed.

    Brad N_1

    5

    April 8, 2020

    I am a current client of this provider

    I like having someone to help with the heavy lifting and it took pressure off of my loved one when her husband was still alive. It takes a lot of the load off of my mother. They respond quickly and have helped us with things they don't even deal with like finding resources for us.

    Patricia S_13

    5

    March 3, 2020

    I am a past client of this provider

    It gave me time to think and rest. They have qualified, on-time employees.

    Joann C_2

    3

    February 20, 2020

    I am a current client of this provider

    They could make food, make sure that she eats, and sit with her. The lady didn't do much but look around and talk. She couldn't do the laundry. I would like to see the honesty be improved. The lady was supposed to be here for 3 hours and they were there for a lot less than 3 hours.

    Brent G

    5

    February 15, 2020

    I am a current client of this provider

    They are very helpful. They make in-home health care manageable for us. They are responsive to my questions and concerns.

    KarAnn D

    5

    February 11, 2020

    I am a past client of this provider

    She really got along well with everyone. The people were very friendly and well trained, especially Maria.

    Suzanne P_5

    5

    February 7, 2020

    I am a current client of this provider

    They stay with my husband so I can do what I need to do. They're reliable. They provide someone when they say they will.

    Janet W_3

    5

    January 20, 2020

    I am a current client of this provider

    I do not have to do anything to take care of him because they do everything for him. All I have to do is make breakfast. They took care of my husband for me and I did not have any problems.

    Anonymous_3107

    5

    January 15, 2020

    I am a current client of this provider

    When they shower my husband, it's really helpful to me. They are able to shower my husband, feed him, and look over him I'm while I'm not here.

    Barbara D_14

    5

    January 3, 2020

    I am a past client of this provider

    They made my life easier by taking care of the paperwork. The owner was very good at attending to our needs.

    Provider Response

    Hi Barbara, Thank you so much for your feedback. We are thrilled to hear that Magda has been doing such a good job for you. Thank you for allowing us the opportunity to care for you.

    Eddie S_1

    5

    December 19, 2019

    I am a current client of this provider

    I needed them because I had a funeral to go to. When I came back, they had done everything I had left for them to do. The person showed up on time. They were very helpful. They were friendly. My husband didn't have problems working with them. He has dementia.

    Roberta R_3

    4

    December 11, 2019

    I am a past client of this provider

    They have helped me wash my hair and bathe. It was all huge. They are all super sweet, super nice, and super prompt.

    Tim F_4

    5

    December 11, 2019

    I am a past client of this provider

    They took the pressure off of me. They were very good. They were always on time.

    Joe M_7

    5

    December 10, 2019

    I am a current client of this provider

    They make my loved one feel like family. I like their professional staff. They are compassionate and caring in understanding my dad.

    Anonymous_2710

    5

    November 27, 2019

    I am a past client of this provider

    In order for my uncle to function, he would have to drink due to his disorder. I like that they were on top of stuff and would give me a call to let me know when they'd be there. They were really concerned with my uncle and his well-being.

    Ernest N

    5

    November 4, 2019

    I am a current client of this provider

    They have consistent communication and accessibility. I like the consistency of the personnel and the lack of turnover. I like the quality of care, professionalism, and commitment.

    Provider Response

    Ernest, We appreciate your kind words. Your parents are as sweet as can be, and a joy to care for. I know your anxiety is high being across the country, but we are glad to hear that our caregivers have eased your mind. Thank you for entrusting us with your loved ones!

    Olga S_4

    5

    October 16, 2019

    I am a current client of this provider

    It makes a big difference. The lady that has taken care of him are very patient with him. They are very compassionate. They really care about his well-being. They go the extra mile. I like the ease of talking to someone with concern about the services.

    Sharon B_12

    5

    October 3, 2019

    I am a current client of this provider

    It fills up a lot of my time. They are helping my mother-in-law stay organized, since she is blind. We need someone around the clock with her. She can't see things, so it becomes a tripping hazard. I am glad we have someone there to help pick up things so she doesn't trip. This has been a Godsend.The people they send are really great for my mother-in-law.

    Provider Response

    Hi Sharon, Thank you for leaving us your feedback. Your mother-in-law is a pleasure to work with and we are thrilled that you have been happy with the care we have been providing.

    Dana R_1

    5

    September 30, 2019

    I am a current client of this provider

    It has been positive because it has given safety and moral support. I like that they have personalized attention.

    Provider Response

    Hi Dana, Thank you for placing your faith in us to care for your Mom. I know being out of state, you need an agency you can trust to provide such care, and I'm glad we have been afforded the opportunity to be that provider for you and her. Thank you again for your feedback and we look forward to providing care for her for the foreseeable future.

    Hillary J

    5

    July 23, 2019

    I am a current client of this provider

    It is good. It is just nice knowing that he is safe. I have already recommended them. The ladies always come on time, and they are very patient with my husband.

    Kathy S_14

    5

    July 9, 2019

    I am a current client of this provider

    The caregiver is very professional and goes above and beyond. The one time we had to have a sub caregiver, she was great, and our normal one is phenomenal.

    Giulia S_1

    5

    June 24, 2019

    I am a current client of this provider

    He wouldn't be able to manage without their help. They are very easy to work with. The provider or caregiver they bring into the home is always very good.

    Charles R_5

    5

    June 8, 2019

    I am a current client of this provider

    They come in and do what they are supposed to do. I like their response to all of my questions.

    Maggie P

    5

    May 23, 2019

    I am a current client of this provider

    I feel secure that my mom is safe with the person taking care of her. They're attentive and caring. We only have one worker, but they have worked. They are on top of it and on schedule.

    Provider Response

    Hi Maggie, Thank you for leaving your feedback for us. I know with dementia, it is imperative to minimize the number of caregivers working with them, so I'm happy we've been able to provide only one caregiver these past 18 months. Thank you again for your kind words!

    Mike L_3

    5

    May 6, 2019

    I am a current client of this provider

    My mother is happier and safer. The owner's son was very straightforward and gave me a lot of great information.

    Provider Response

    Hi Mike, Thank you so much for the kind words. I'll be sure to pass along the feedback to your parents' caregiver as well. I know your parents were hesitant at first, but I'm happy to hear that they have come around and warmed up to their caregivers!

    Laura V_1

    5

    April 4, 2019

    I am a current client of this provider

    I don't have to worry about the care. I know the caregiver will show up on time, communicate throughout the day if she has questions, and keep me updated. It's completely personalized care. It's not generalized.

    Provider Response

    Hi Laura, I know we aren't Marvin's usual care provider, but when there is a gap that needs to be filled, we're glad to be your go to to ensure his continuity of care. Thank you again!

    Annette G_1

    5

    March 28, 2019

    I am a current client of this provider

    The services help enormously and give me peace of mind. All the caregivers have been wonderful. They're very caring, nice, and know their job.

    Debbie T_6

    5

    February 8, 2019

    I am a past client of this provider

    They were there so that I could run to the grocery store and do other things like that. They are prompt and considerate and do their job. They also aren't too expensive.

    Provider Response

    Hi Debbie! I appreciate your feedback. It was our pleasure caring for mike for those few months. If you ever need anything again, just give us a call!

    Pam A

    5

    February 6, 2019

    I am a past client of this provider

    They came in to provide extra care for my loved one. They communicated well, but it was just too expensive.

    Provider Response

    Pam, Thank you for taking the time to leave some feedback for us. I appreciate the opportunity to provide care for your loved one and we are happy to hear that our never ending quest to improve our service is noticed. Please don't hesitate to call our office if there is ever any improvement that we can make!

    Janice F

    5

    January 14, 2019

    I am a past client of this provider

    The person that I had worked hard and was very helpful. She knew her business. The communication was a little bit difficult sometimes. One person didn't talk to another and they didn't always get their messages through.

    Betty L_2

    5

    November 21, 2018

    I am a current client of this provider

    My house is clean, and it never was before they came. It has had a good impact. I like the caregiver that comes. She is efficient and effective. She keeps working, and I don't have to check on her.

    Provider Response

    Hi Betty, Thank you so much for taking some time to leave your feedback. It has been a pleasure caring for your these last couple months. I am so happy to hear that our caregiver has been a great fit for you. Please let us know if there is ever anything we can improve upon!

    Brenda L_3

    5

    November 5, 2018

    I am a current client of this provider

    They are reliable and give a lot of help. We have a really good rapport with our case nurse. She is good at communicating and giving support.

    Provider Response

    Hi Brenda, Thank you for leaving your feedback. It was a joy getting to know your Mom over this past year, and we are happy to have been a part of her end of life care. Thank you for placing your faith in us and I'm happy to hear we met your expectations.

    Sharon C_3

    5

    September 28, 2018

    I am a current client of this provider

    She follows orders, and goes to the store for me. I love that they drive and pick me up. She comes on time and is here for me. She asks what she needs to do.

    Provider Response

    Hi Sharon, I know you are newer with us so I appreciate that you've decided to leave us feedback already. I'm so pleased to hear that you are enjoying our service and finding value in it. Thank you again and we look forward to continuing to provide care for you for the foreseeable future.

    Arlene W

    5

    September 4, 2018

    I am a past client of this provider

    There is a lot that I can't do for myself. They helped me with my daily living. They were all good. I really liked them and hated to discontinue them.

    Provider Response

    Hi Arlene, Thank you so much for the kind words. It was our sincerest pleasure caring for you and we were sad to see you go. I hope all is well and we are here for you when you need us again!

    D'anne G

    5

    August 17, 2018

    I am a current client of this provider

    The services allow my family and me to go on vacation and have free time. They seem to take care of John well and he is comfortable with them.

    Provider Response

    D'anne, Thank you for entrusting us to care for John each time you are out of town. It is always our pleasure to be that resource for you when you're on the road. Keep us in mind next time you go out of town!

    Eliseo L

    5

    August 6, 2018

    I am a current client of this provider

    They have helped him the most by being very accommodating and responsive. I like that they have been very accommodating, responsive, and wiling to work with flexible schedules.

    Provider Response

    Eliseo, Thank you for taking the time to leave us feedback. I know you have been going through some difficult times with your health, and I am glad that we are able to be there for you to make it a little easier on you and your family.

    Greg H_3

    4

    June 5, 2018

    I am a current client of this provider

    He needs assistance so they provide it and they do everything that he needs. They are on time and there are no issues with the caregivers coming on time or scheduling.

    Provider Response

    Hi Greg, Thank you so much for taking the time to leave us some feedback. I am happy to hear that our caregivers have been dependable and punctual. If there are any ways that we can ever improve the experience for you or your Dad, please let us know!

    Dawn M

    5

    June 4, 2018

    I am a current client of this provider

    They have helped my loved one the most by having someone there in case he needs something. I would tell a friend that they are very accommodating and they try to match their caregivers with the clients.

    Provider Response

    Hi Dawn, It has been our sincere pleasure caring for Dan for the past 2+ years. We greatly appreciate the opportunity and are thrilled to hear that the both of you have been so pleased.

    John S

    5

    May 8, 2018

    I am a current client of this provider

    They go other store for me and go out to get me something to eat. Without them, I would be going nuts. They are great and do exactly what I want them to. They keep me company and they go to the store.

    Provider Response

    John, It is a sincere pleasure providing care for you. I'm glad to hear that our caregivers are a bright spot in your day!

    Marylen H

    5

    April 27, 2018

    I am a past client of this provider

    They performed perfectly and everything was fine. After I got home from the hospital, it was apparent that my daughter wasn't getting enough sleep. They were here so my daughter could sleep through the night.

    Provider Response

    Marylen, I'm glad we were able to be of assistance for you and your daughter during your surgery rehab. If and when you need us again, don't hesitate to give us a call!

    Rosalee_1

    5

    April 5, 2018

    I am a past client of this provider

    All the people that came were well trained and professional. We didn't have to care for my loved one as much, and the caregivers gave that care.

    Provider Response

    Thank you so much for giving us your feedback. It is always reassuring to hear that our training and expectations of our caregivers comes through in the client experience.

    Blanche

    5

    April 3, 2018

    I am a current client of this provider

    Families Choice Home Care was professional. My only concern was the weekly billing cycle. I thought that once I paid two weeks in advance I'd get the bill every other week. I talked to Sally from the agency and she said she'd get back with me about that. Other than that, I don't have any complaints. The caregiver was cooperative when I would ask them to do something. They help me with showering and whatnot. I chose them because they're more flexible with their services.

    Provider Response

    Blanche, thank you so much for taking the time to leave your kind words. It is our pleasure to be of assistance and appreciated the opportunity to provide care. If/when care is needed again, we look forward to assisting you again!

    Anonymous

    3

    March 16, 2018

    I am a past client of this provider

    They over billed us and we had a big deposit there. It was hard to get our deposit back when we canceled our services. My mother needed someone and they got her someone when she needed them. They weren't overwhelmed. They needed a betters system of follow-ups to see how things are going.

    Provider Response

    Thank you so much for taking the time to leave us feedback. I do apologize regarding the mix up in billing. Judging by the time you are leaving this review, this was likely during our change in our software here in our office. But again, my sincerest apologies. It is our goal to provide nothing short of perfect care and perfect service. Anything short of perfect service is something we need to correct immediately.

    Rachel C

    5

    March 8, 2018

    I am a current client of this provider

    My sister requires 24 hour home care now. As I've increased the care, they've been very diligent in providing someone to take care of her. My sister has been very fearful, and the caregivers have comforted her and assured her that they are there for her. That eased me and eased my sister.

    Joe H_5

    5

    March 5, 2018

    I am a current client of this provider

    They come and exercise me. I appreciate their promptness, and they're here when they say they will be. They have me doing these exercises to make me move around. They also cook, check the wash, and change my diaper.

    Floyd R

    5

    March 5, 2018

    I am a current client of this provider

    I like that someone comes out and speaks with each potential client so he gets to know the clients. The caregiver allows me to not have to be here the whole time.

    Kris S

    5

    January 11, 2018

    I am a current client of this provider

    The owners are very nice and will do their best to find a caregiver who will fit my mother-in-law best. My family and I have been able to have time for ourselves while knowing my loved one is in good care.

    Dallyn J

    5

    January 4, 2018

    I am a current client of this provider

    Families Choice Home Care has been flexible with us, and the caregivers have always been on time. This is our first time using caregivers, so we don't have anything to compare the services to, but they have helped us from having to do some of the cooking and cleaning for my mother, and they keep her busy.

    Bob J

    5

    December 4, 2017

    I am a current client of this provider

    I've been with Families Choice Home Care at least 3 years. And I was with another firm that was bought out by Families Choice Home Care for a few years before that. I've been a real happy customer. Without the service of Families Choice Home Care I would be absolutely without hope or help. I couldn't live without Families Choice Home Care.

    Marty U

    4

    November 16, 2017

    I am a current client of this provider

    Families Choice Home Care is very flexible and reliable. The caregivers could be more engaging.

    Melissa G_2

    4

    November 8, 2017

    I am a current client of this provider

    Families Choice Home Care is professional. Families Choice Home Care was very helpful, but the caregiver we just had left.

    Susan N_3

    5

    November 3, 2017

    I am a current client of this provider

    The caregiver that I have from Families Choice Home Care is very nice. Families Choice Home Care's services allow me to move forward and get things done.

    Cheryl H

    5

    October 6, 2017

    I am a current client of this provider

    Families Choice Home Care is very good and does just what is asked by my father and step-mother. Families Choice Home Care doesn't do extra things which is good because they don't want extra things done. Mainly, what Families Choice Home Care is doing is providing meals. The caregiver cleans a little, changes the table cloth, and other things my parents don't think of.

    Esther F

    5

    September 14, 2017

    I am a past client of this provider

    Families Choice Home Care is a family owned business, they are responsive, and they are trained. They work with their clients to make sure their needs are met, and they work to give them good caregivers. The services from Families Choice Home Care gave me peace of mind by being there for my mom during the night and making her comfortable.

    Sophia V

    5

    September 12, 2017

    I am a past client of this provider

    Families Choice Home Care was the best choice I could have ever made when it came to caring for my father in his elderly years. The amazing staff of caregivers was by far better than what I could have expected, The caregivers were very professional, trained well and very loving, kind and caring to my father and our family. We had great communication with Tim and the staff at Families Choice and any concerns or were handled within minutes rather than hours or days. I would highly recommend Families Choice as a caregiving company for your loved one.

    Provider Response

    Sophia, it was a pleasure to be able to care for your Dad in his final months. His whistling, stories, and pizza knowledge made him one of a kind and a lot of fun to be around. Thank you again for your faith in us and the opportunity to care for him.

    Barbara P_4

    5

    September 6, 2017

    I am a current client of this provider

    I would tell a friend that Families Choice Home Care has been able to provide last minute care for us, and I can even call them on the weekend and they have been there for us. Families Choice Home Care has made life easier so that I don't have to babysit the caregiver and know that when I am not there, they will take care of things.

    S. Verbera

    5

    September 15, 2016

    I am a past client of this provider

    If your ever in need of home health care Families Choice Home Care is the one to call .the care givers we got were the best . ken does a great job of getting only the best.If you don't use kens service you will not be satisfied.our caregiver Martha was better than the best,

    Provider Response

    Thank you so much for the kind words, Sal. We're glad we were able to be of assistance in your family's time of need.

    Mpopp

    5

    September 18, 2015

    I am a current client of this provider

    Families Choice Home Care is wonderful! They have made such an amazing difference in our lives. After using several different services, I finally found Ken and his team. They have gone above and beyond to make sure my brother has the care he needs. I highly recommend this company!

    heyheyheydesiree

    5

    September 17, 2015

    I am a current client of this provider

    They started providing care for my grandfather a couple months ago, the caregivers are very knowledgeable and caring. I would happily recommend them to anyone looking for care for their loved one!

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    Services and Amenities of Families Choice Home Care in Upland, California

    Resident Requirements

    • Allows Patient Transfers

    Companionship & Escort Assistance

    • Companionship Services

    Fitness & Wellness Programs

    • Fitness Opportunities

    Languages

    • American Sign Language used

    Licensing & Inspections

    • Staff Drug Screening

    Transportation & Shopping

    • Transportation Services for General Shopping

    Ambulatory Assistance & Accessibility

    • Transfer Assistance
    • Mobility & Wheelchair Assistance

    Family/Caregiver & Relocation Services

    • Family Communication Services
    • Transitional Care

    Health Services

    • Companion Care
    • Memory Care

    Personal Care

    • Bathing Assistance
    • Toileting Assistance
    • Dressing Assistance
    • Personal Care Assistants

    Care Management Services

    • Residency Confirmation

    Bonds & Insurance

    • Is Bonded and Insured

    Financing & Payment Options

    • Accepts Check Payments

    Housekeeping & Maintenance

    • Maintenance & Repair Services

    Staff Training & Qualifications

    • Staff Driving Record Check
    • Staff trained in memory care
    • Reference Checks

    Therapies

    • Stress Management
    • Validation Therapy

    Additional Amenity Information

    • Training Areas: Dietary Needs, Hospice Training, Understanding Aging
    • Payment Options: Long-Term Care Insurance, Aid & Attendance Benefit through the VA

    About Families Choice Home Care in Upland, California

    Families Choice Home Care is the premier non-medical home care agency in the Inland Empire, providing a wide range of in-home care services. Families Choice Home Care is a locally-owned and operated company and is passionate about serving seniors and those in need throughout the greater Inland Empire area.

    As a member of The Senior's Choice, the nation's largest network of independent private duty companies, our mission is to ensure a better quality of life for our elderly clients and their families by providing dependable and affordable care. We are passionate about our home care services and offer a personal touch that enriches the lives of those for whom we care.

    Our focus is to keep you or your loved ones at home, where their hearts are, and avoid loss of friends and possessions, loss of independence and freedom, and loss of spirit which is drained by the battles of daily living. Our caring service makes it possible for the elderly to maintain as much independence as possible, by providing the appropriate in-home assistance and companionship. We pride ourselves on matching highly qualified, compassionate caregivers to fit the personality, interests, and sense of humor of your loved ones. In that way, we lift the spirits not only of seniors, but of the family caregiver, as well.

    Map of Families Choice Home Care

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    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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