Reviews of Arbor Trace | Nursing Home
Caring_2645682 August 13, 2016
I am a friend or relative of resident
When Arbor Trace first came to town, they were good. But its not the same any more. They seem like they forgot about their patients and workers and are more focused on a big corporate image. That personalized feeling isn't there anymore. We took my father to Arbor Trace because we heard the therapy program was still good. His stay was suppose to be for about 30 to 60 days. After 4 days we realized we made a big mistake. The staff was not friendly and tended to be short tempered at times. There was not enough staff to answer the call lights and my dad had to wait as long as two hours to get to the bathroom. They would come in and turn off his call light button and say they would be right back. Nobody ever came back so we ended up helping dad when we were there. On more than one occasion they forgot to give him his medication. He wouldn't have gotten it had we not been there to tell the nurse. Dad couldn't walk to the dining room and we were promised they would take meals to his room. That didn't happen. When we complained they said they forgot to make him a tray and the kitchen was closed and they 'weren't allowed in there'. This happened more than once. We had to go to McDonalds to get food for him. Dad also missed several doctor appointments that they were suppose to schedule for him. When we asked about it they said they forgot,. How can you 'forget' to take care of your patients? A friend of ours recommended that we move dad to The Springs of Richmond rehab place out by the hospital. When we told Arbor we were moving dad they acted mad and said we were making a bad mistake doing that.. We ended up moving dad. The Springs was a totally different experience for us. His therapy team was more professional than Arbor Trace. Dad was there about 45 days and they never 'forgot' to care for him in any way. They even call him at home to check on him. Next time dad needs rehab care, I am going to 'forget' Arbor Trace.
Billie B.1 March 16, 2016
I visited this facility
The people at Arbor Trace were very nice. I didn’t like that it didn't have a homey atmosphere and felt more institutional. It had the assisted living, rehab, and long-term care. The administration called back and were very helpful, but I didn’t think the place was quite as clean as it could have been. It seemed to have more people needing nursing care because the nurse's cart was right there at the front door. The rooms were nice, but I just didn’t like the hallways or the way it was set up; it was not friendly and too big. It’s a great rehab place, and a lot of people like it but I didn’t.
Dr. J Espiotto, MD December 27, 2015
I am a friend or relative of resident
My experience with Arbor Trace was NOT good. I learned since that many of my friends have had a similar experience with their aging parents in this facility, as well. We found the place to be extremely short staffed. My mother-in-law had to wait up to 2 hours on many occasions to have a call light answered. Even then, one of the family had to go find a nurse or nurses assistant to answer the light. The administration of her medications was often 'forgotten' and the staff would often forget to deliver meals to her room. My mother-in-law is diabetic so medications and meals are imperative. When I complained nothing was ever done and no promised follow up was given to me. They advertise a great activity program, but we failed to see anything happen other than the residents asleep in the lounges whenever we visited. We finally decided to take my relative to Forest Park where we received much better care and therapy. I was very disappointed with Arbor Trace.
Bart2 August 10, 2015
I am a friend or relative of a resident
My mom was at Arbor Trace. It was extremely good. The nursing staff and the care were excellent. Even helping her move back into her home was good. She was in a private room with an easy chair, a telephone, a working desk, a private bathroom, and a bed. They had activities everyday like bingo, outings, movies, and get-togethers. She was very comfortable there. The food was good.
panpan April 24, 2012
I visited this facility
My mother and I visited Arbor Trace's assisted living facility several weeks ago, to see a family friend who was recuperating from a bad fall. The friend was staying in the assisted living portion of Arbor Trace until she was well enough to return to her residence. My impressions of Arbor Trace were mostly positive. The facilities appeared to be clean and well-maintained. Several of the common areas were named after local attractions. There was a small movie theatre named after the former Tivoli movie house that many residents at Arbor Trace probably remember fondly. The dining halls and community room appeared to be nicely appointed. We didn't see a lot of people around, but that could have been because of the time of day we visited, which was early afternoon. I think that most of the residents are in the nursing home section of the facility, and we did not go into that area. Our friend was doing well, and seemed to like it there, all things considered. I thought her room was a bit sparse, but maybe that was because she was there only for a temporary stay. I think if she had moved in permanently, she would have selected a larger room. The staff we interacted with were friendly, and were very courteous about not interrupting our visit. The person at the front desk had to call around to verify that our friend was there and where she was staying, however, which I thought was odd. I would give Arbor Trace a good rating overall from what I saw during the visit.
About Arbor Trace
Arbor Trace is a nursing home in Richmond, IN that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Features of Arbor Trace
- Medicare Provider Number: 155481
- Beauty/Barber shop
- Computer room
- Gardens/outside patio
- Parking for residents
- Transportation for residents (shuttle bus or similar)
- Some residents have in-room kitchenettes
Location of Arbor Trace
Get full access to reviews, cost information, and amenities