My dad was here for a few weeks before transferring to a nursing facility in Fort Worth. He is legally blind, mostly deaf, was in a lot of pain, and generally required a high level of care during his stay,
Two of his CNAs were very kind and attentive. The rest of the staff working with him were at best apathetic and continually ignored my dad's requests for simple comforts. I don't think they were intentionally unkind, but perhaps understaffed and not trained in dignified care.
Consistently my dad was given large chunks of food, such as a burger or beef stroganoff, though he has no teeth. Staff set the plate in front of him and walked away. He is blind, so he didn't know what he was eating or what utensils to use. He would try to ask questions and communicate his needs, but staff did not take time to listen as my dad's speech is very slow and labored. Care providers often did not speak loud enough for my dad to hear (I assume many residents are hearing impaired here). When I asked politely for things staff appeared annoyed. They appear understaffed as well.
The care here is check-off-the-box style. Meds are given, food is served, and therapies are administered, but all with little respect and dignity for the resident. I had to advocate heavily for simple changes that took days for them to implement, such as giving him thickened liquids instead of a slow flow cup, which made him feel undignified. He also had no access to natural light of fresh air.
We moved my dad to another care facility in Fort Worth, and our experience there has confirmed that the care at Harbor Lakes was poor. I would ask the administrators of Harbor Lakes if this is how they wish to be cared for should they become profoundly disabled - to be left in a dark room for many hours and not given opportunity to communicate their most basic needs for comfort. I would suggest they visit other facilities and learn how to treat their high-needs residents with kindness and dignity.
I imagine that higher-functioning residents might do fine here. I know that care taking is hard, physically and emotionally. My dad's difficulty hearing and communicating make him difficult to work with. But a facility like this one is supposed to know how to care fully for someone like him, including care with dignity, not just check off the boxes.