Home Instead - Norwood, MA

KN1

I was so impressed with Liisa and Brenda of Home Instead, Norwood, MA! They were extremely professional and did everything to meet our needs for our 98 year old father with dementia. The communication was fantastic during the process of finding healthcare workers to come to my parents’ home providing 24 hr. care. My dad was in rehab and both called us to find out the status of my dad’s releases date. Liisa and Brenda wanted to be sure the healthcare worker arrived at their place to help my father get out of the car into a wheelchair. We loved how they wanted to make sure the healthcare worker would be very kind And the perfect match for my mother’s support person. I first knew about Hime instead when I went grocery shopping at our local store. I noticed this Healthcare worker, Claudia, being so kind and attentive to a 90 year old man. I asked her where she was employed. She was so enthusiastic working for Home Instead. I cannot say enough about Home Instead.

Stephen, West Roxbury

HI was professional, well organized. Sandra and Niashah care professionals were excellent.

Laura and family

It is hard to find the words that can begin to express the appreciation we have for our dear caregiver, Shirley, from Home Instead. We have been working to provide 24-hour care for our dear 91-year-old mom in her home for some time. During this time, we have come to know many wonderful caregivers from Home Instead. With two experienced registered nurses and other health care professionals in the family actively engaged in my mom’s care, we feel uniquely qualified to speak to Shirley’s special traits. Shirley joined us more than a year ago and has become an important part of our family. Shirley immediately engaged with all of us, especially my mom, to understand our needs and preferences for care. Shirley had a lot of experience to offer and took initiative in my mom’s physical care as well as household tasks. She is very reliable, conscientious and efficient in performing any necessary tasks. What makes Shirley stand out is her innate sense of how to see and understand human beings. She has developed a special relationship with my mom. She has gained her confidence and trust in situations where my mom has been most fearful of falling or progressing her activities. Shirley is also quick to offer her suggestions about what might be helpful in care. We do not know what we would do without her!

Saratoga

Melissa and Rose Annie provide daytime support of my 75 year old sister who lived in our parents’ home. They both provide personal care, laundry services, help with dressing, kitchen organization. However their level of social support and attention has by far been of enormous help in brightening each day that they are with our sister. Having very limited mobility, she is restricted to primarily the home. They brighten each day for our sister as they provide the routine care expected. Both Melissa and Rose. Annie have been reliable, stable and on -time each day - each week. There were some care-providers initially who did not continue to work with our sister and apparently left the agency. Home Instead apologized for their inability to sustain a commitment to serve in this role and for the missing days that occurred. However within a very short time a new care-provider was identified by Home Instead and a new relationship commenced.

Nancy Blackley

Fantastic loving and caring people. My relative has Alzheimer’s/dementia. She is ALWAYS on time. Whenever HomeInstead person arrive, we know that she’s in good hands. Our person is the best Ive known. She’s become a friend/caregiver all rolled into one. We all love her. She is very hands on which is exactly what my relative needs. She’s kind, loving, patient and understanding!!

sandy for Isabel

My mother has been a client of Home Instead for a few years now. The agency does a great job communicating with me and assigning quality caregivers to my mother. Her homemaker now, Alison, has developed a caring relation with my mother and she looks forward to her visits. She is puntual and reliable. Having a responsible and dedicated caregiver for my mother is a huge relief to my sisters and I...and of course, to my mom.

krl

We have three fabulous caregivers for my mother. Diana W, Paige G. And Ketchyne P. They provide care for my mom and enjoy being with her. They are prompt, fun, and professional. They have helped us keep my mother home where she wants and deserves to be.

RealtorMom

We absolutely love Home Instead! Our care giver, Antoinette, goes above and beyond to make sure our mother is so well taken care of! Antoinette's attention to detail is unsurpassed. The team at Home Instead is wonderful, too, always there to support us when we need extra help on weekends, after hospital visits, etc. They are heaven sent!

Ginny/Mary

Mary's family are so very pleased with the office staff for so delightfully providing conscientious, efficient, capable and kindly loving caregivers. All of the caregivers [ regular and substitutes] come to the house on time, are very attentive to Mary and the family needs and seemed to have bonded well with all of us.Home Instead, Norwood has always been on top of the substitute arrangements so that they are always available in a timely manner. We are pleased with our choice of Home Instead and especially pleased with all of the caregivers.

dcaggi

The staff is very caring and flexible with scheduling. The caregivers have been very kind and thorough and communication Has been key

Stephanie Su

Home Instead is our guardian angel on earth. We needed to utilize their services during a very difficult time in our mother's life and they were a game changer. Their compassion and attention to detail is something that can't be taught or coached. These were unchartered waters for us and they helped us every step of the way. They seemed to know what we needed and were always helpful with suggestions that would benefit our mom the most. I can't say enough about Brenda in the office - she made us feel at ease and had a gentle approach to handling all of our needs. Her devotion to her job and those she's responsible for is remarkable. She was extremely easy to work with and always met and exceeded our needs. Especially ensuring that she placed the right caregivers to assist our mom. She's someone you'd want as a close friend and her loyalty to her profession and clients is praiseworthy. Shirley was one of our primary caregivers and she is everything that Brenda is - caring, loyal, gentle and experienced. She had an approach with our mom that was soothing and trustworthy. We will forever be indebted to them and Home Instead for helping us during a very difficult transition. My family and I were at peace knowing mom was well cared for. We are eternally grateful.

Elaine

The staff is well trained and everyone is so nice. The billing is organized. No criticism whatsoever! And that’s from an old lady who knows where it’s at!

Roma

I am so happy to have Home Instead in my life. Without you guys I could not live independently! Jeannie and everyone in the office is so positive!

Barbara

I was extremely happy to get to know you folks and especially Carolyn. I would love to continue with Carolyn's help, but none of my numbers won the lottery. Nevertheless, I have many, many happy memories about the time I spent with Home Instead in Norwood. Thanks to all of you.

Carol Warner

I get help with laundry, cleaning out closets, unpacking groceries, spring cleaning, recycling.

leighd

They are very professional and helpful, and the caregivers are very kind.