It has really been good. My mom loves the people; she likes being at Mercer Place, being on her own because she has her own apartment, so she really likes it. The staff is not always available when you need them, but you can always contact them by phone, whereas in some places you cannot, which is really nice. They have two medical people on-staff, they deliver their medicines to their individual apartments -- they don't let them come to get it. It is a very small facility, which is what she likes. It has different levels of care. It's not like once you've reached a certain level, you have to move somewhere else; they take care of all of them. The only problem that my mother has is that the food lacks a little, and that is probably because it is smaller so they have to cook in smaller quantities. That is the only thing she complains about -- that the food is not what she is used to eating sometimes. And sometimes it is really good, but I think it is because when you are fixing for that many people, sometimes you get something that is seasoned for someone that cannot have a lot of seasoning or things like that.
Mercer Place
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Reviews of Mercer Place
April 17, 2015
I am a friend or relative of a resident
January 16, 2015
I am a friend or relative of a resident
We chose Mercer Place for my grandmother because of the location, the price, and the friendly staff. They seem to care about the patients living there. They have bingo, arts, and crafts.
January 10, 2014
I visited this facility
Mercer House is always so clean! I'm a volunteer and visit often. The residents are happy and well cared for. They stay active. The staff is wonderful.
January 10, 2014
Other
The Mercer House seems to realy LOVE and care about their residents. The staff makes sure that each and every need is addressed.
November 18, 2013
Other
I have been visiting Mercer House regularly for the last several years. Every time I'm there, residents are engaged in activities, mingling in dining room, and smiling. The atmosphere is quaint, homey, and always welcoming! The resident director and director of nursing treat residents like family, because they are. I highly recommed Mercer House, so much I would not hesitate to move a loved one here!!
November 17, 2013
I am a friend or relative of resident
All I have to say is go visit Mercer House! I have been there twice and now I my mom is on the waiting list.
October 31, 2013
I am a friend or relative of resident
I love Mercer House it is a wonderful place for my mom. She is very active now and have lots of friends. It warms my heart to go visit her and she it playing a game and laughing with her friends. They have a very clean place and lots of love. The employees truly care for everyone the Resident Director is very dedicated to the residents and families. They have an beautiful courtyard with a butterfly garden that the resident and family members help take care of. I am very pleased with the choice my family and I made. Staff is great management is great food is great
April 17, 2013
I am/was a resident of this facility
I really love being here at Mercer House all the people are very very frendly as are the employees the house keeper the mant. man and especially the managment everyone is so sweet.The food is GREAT! I do the karaoke here and I love to do and the residents seem to love it. My daughter two graddaughters liv here in town and i can visit them any time I want to. I also am a member in the VFW and I am able to visit it often thanks Grover Barnes a very happy resident
August 28, 2012
I am a friend or relative of a resident
I thought that Mercer House was outstanding. The facility was so nice and it always smelled great. I loved the homey atmosphere. The place was always decorated for all the seasons and the entire staff was so nice. I loved that there was an activity every night for the residents. This allows them to socialize to get to know the other residents. The food was also very good. A lot of places serve very bland food. But, Mercer House serves wonderfully, flavorful food. My grandfather and I never had a complaint. I know that every resident was taken great care of. It really is a great place to live. After visiting other assistaed living facilities, I could easily tell a difference between Mercer House and some other facilities. Mercer House did not feel like an assisted living facility. It felt like a home. Everyone was very friendly and loving. Moving in to other facilities may feel like your giving up a part of your life because you next some extra help from providers. At Mercer House, you do not give anything up. You may visit friends and family whenever you would like. They may also visit you. You still get to live your life. I think that is the most important thing!
Provider Response
Thanks, MissPriss1, for the feedback! It is heartwarming to hear that your grandfather and you enjoyed Mercer House assisted living. Your compliments on the décor, staff, food, and overall atmosphere will be passed on to the staff at Mercer House. Please keep Mercer House in mind when talking to friends and family who may need extra assistance. We would love to have your wonderful feedback on our web site. When you have a moment, please visit http://www.alcco.com/contact-us/quality-connection/ today to submit your testimonial! And, thank you again for taking the time to compliment Mercer House.
June 01, 2012
I am a friend or relative of a resident
My Dad was staying here for two months now. The people were friendly and helpful. The only problem we had was the food. They mentioned they do offer a flexible meal plan to the residents, and we already raised the issue to the corporate office and said they are already working it out. Though it seems like it's not showing up yet. But overall the place is recommendable. The facilities were nice and they provide enough activities for their residents
Provider Response
Thank you, Sandra3, for taking the time to provide feedback on your father's stay at Mercer House assisted living. I am glad to hear you had a positive experience with our staff and accommodations, but I am sorry to hear that you and your father did not enjoy the food. Our menus are created by a registered dietitian with alternate options for our residents. We even have meals chosen by the residents at least once a month. In the past 6 months, we have taken more steps in providing quality food for our residents. I would like to discuss your concerns offline, so please contact me at (920) 333-0267 or ptessmer@alcco.com. You can also contact our Quality Connection Line at 1-888-777-4780 or quality@alcco.com to discuss any concerns or questions. Regards, Patricia Tessmer, RD, CD, Director of Dining and Nutrition Services
April 05, 2012
I am a friend or relative of a resident
I believe that Mercer House is a great facility. It was always very clean and an overall nice environment. My favority thing about the facility was it's ability to be so homey. You would never guess that the facility is an assisted living center. They were always decorating for every holiday and it was always very festive. The place also smelled very nice. People were always happy to see you and you are always greeted upon entering. I like to think of the facility as a dorm room lifestyle for the elderly, in a sense. There was always events, such as: bunko, bingo, chess, you name it. There was a laundry room, a kitchen, a hair salon, and various other areas within the facility. I loved it! Lastly, the food was excellent. I would definitely recommend this location to anyone needing to go to an assisted living facility.
Services & Amenities of Mercer Place
Costs
- Rent Plus Care Fees
- Entry Fee
Dining options
- Room Service For Meals
Features
- Resident Transportation
- Garden And Patio
Cleaning services
- Laundry For Clothing
Health services
- Nurse On Staff: Limited Hours Per Week, On Call 24/7
Guest services
- Guests At Mealtime
Diet
- Low Salt
Languages
- English
General
- Pets: All Pets
Mercer Place is an assisted living facility in Rowlett, TX that offers residents independent living options and daily support services. Contact Mercer Place for more details on housing, services, and rates.
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