Mercer Place

5701 Dexham Road, Rowlett, TX, 75089
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11 reviews

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Reviews of Mercer Place


Average Rating:
based on 11 Reviews

Kristy2013 November 17, 2013

I am a friend or relative of resident

All I have to say is go visit Mercer House! I have been there twice and now I my mom is on the waiting list.



Sbarbie October 31, 2013

I am a friend or relative of resident

I love Mercer House it is a wonderful place for my mom. She is very active now and have lots of friends. It warms my heart to go visit her and she it playing a game and laughing with her friends. They have a very clean place and lots of love. The employees truly care for everyone the Resident Director is very dedicated to the residents and families. They have an beautiful courtyard with a butterfly garden that the resident and family members help take care of. I am very pleased with the choice my family and I made. Staff is great management is great food is great



gbarnes April 17, 2013

I am/was a resident of this facility

I really love being here at Mercer House all the people are very very frendly as are the employees the house keeper the mant. man and especially the managment everyone is so sweet.The food is GREAT! I do the karaoke here and I love to do and the residents seem to love it. My daughter two graddaughters liv here in town and i can visit them any time I want to. I also am a member in the VFW and I am able to visit it often thanks Grover Barnes a very happy resident



MissPriss1 August 28, 2012

I am a friend or relative of a resident

I thought that Mercer House was outstanding. The facility was so nice and it always smelled great. I loved the homey atmosphere. The place was always decorated for all the seasons and the entire staff was so nice. I loved that there was an activity every night for the residents. This allows them to socialize to get to know the other residents. The food was also very good. A lot of places serve very bland food. But, Mercer House serves wonderfully, flavorful food. My grandfather and I never had a complaint. I know that every resident was taken great care of. It really is a great place to live. After visiting other assistaed living facilities, I could easily tell a difference between Mercer House and some other facilities. Mercer House did not feel like an assisted living facility. It felt like a home. Everyone was very friendly and loving. Moving in to other facilities may feel like your giving up a part of your life because you next some extra help from providers. At Mercer House, you do not give anything up. You may visit friends and family whenever you would like. They may also visit you. You still get to live your life. I think that is the most important thing!

Provider Response

Thanks, MissPriss1, for the feedback! It is heartwarming to hear that your grandfather and you enjoyed Mercer House assisted living. Your compliments on the décor, staff, food, and overall atmosphere will be passed on to the staff at Mercer House. Please keep Mercer House in mind when talking to friends and family who may need extra assistance. We would love to have your wonderful feedback on our web site. When you have a moment, please visit http://www.alcco.com/contact-us/quality-connection/ today to submit your testimonial! And, thank you again for taking the time to compliment Mercer House.



Sandra3 June 01, 2012

I am a friend or relative of a resident

My Dad was staying here for two months now. The people were friendly and helpful. The only problem we had was the food. They mentioned they do offer a flexible meal plan to the residents, and we already raised the issue to the corporate office and said they are already working it out. Though it seems like it's not showing up yet. But overall the place is recommendable. The facilities were nice and they provide enough activities for their residents

Provider Response

Thank you, Sandra3, for taking the time to provide feedback on your father's stay at Mercer House assisted living. I am glad to hear you had a positive experience with our staff and accommodations, but I am sorry to hear that you and your father did not enjoy the food. Our menus are created by a registered dietitian with alternate options for our residents. We even have meals chosen by the residents at least once a month. In the past 6 months, we have taken more steps in providing quality food for our residents. I would like to discuss your concerns offline, so please contact me at (920) 333-0267 or ptessmer@alcco.com. You can also contact our Quality Connection Line at 1-888-777-4780 or quality@alcco.com to discuss any concerns or questions. Regards, Patricia Tessmer, RD, CD, Director of Dining and Nutrition Services



aphigirl April 05, 2012

I am a friend or relative of a resident

I believe that Mercer House is a great facility. It was always very clean and an overall nice environment. My favority thing about the facility was it's ability to be so homey. You would never guess that the facility is an assisted living center. They were always decorating for every holiday and it was always very festive. The place also smelled very nice. People were always happy to see you and you are always greeted upon entering. I like to think of the facility as a dorm room lifestyle for the elderly, in a sense. There was always events, such as: bunko, bingo, chess, you name it. There was a laundry room, a kitchen, a hair salon, and various other areas within the facility. I loved it! Lastly, the food was excellent. I would definitely recommend this location to anyone needing to go to an assisted living facility.


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About Mercer Place


Mercer Place is an assisted living facility in Rowlett, TX that offers residents independent living options and daily support services. Contact Mercer Place for more details on housing, services, and rates.

Features of Mercer Place


Diet

  • Low salt

Technology and entertainment

  • Cable TV in resident's rooms

Languages

  • English

Features

  • Beauty/Barber shop
  • Gardens/outside patio
  • Transportation for residents (shuttle bus or similar)

Guest services

  • Guests can attend meals

Cleaning services

  • Laundry service for clothes

Dining options

  • Meals delivered to residents' rooms

Costs

  • We charge monthly rent plus additional fees for specific care needs, as needed
  • We charge an entry fee

Health services

  • 24 hour nurses: Limited hours per week, On-call 24/7

General

  • Pets: All Pets

Location of Mercer Place


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