American House West Knoxville
8024 Gleason Drive, Knoxville, TN 37919
(800) 558-0653
Verified Partner
4.21
(23 reviews)
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Reviews of American House West Knoxville in Knoxville, Tennessee
Gerald
4
|
February 10, 2024
We went to American House West Knoxville. We like the community facilities and the library. There was a flexible type room used for chapel and for meetings and things like that. The main lobby was very attractive. It's a nice place to sit and relax. We didn't have a meal there, but the dining room looked nice. It's important to have some outdoor and indoor walking spaces, and they had some of that. The people seemed to be very nice and friendly. We went downstairs and it was decent enough, but it wasn't the same as upstairs. I understand that if my wife is eventually sent to memory care, which will probably happen sooner or later, she wouldn't have access to those places upstairs except on special events. It reminds me a little bit more of a motel downstairs than someplace to live. I understand that they can't have all the same amenities downstairs that they had upstairs. The man who gave us the tour was very pleasant and informative. That was the main person we interacted with. A nurse did an evaluation of my wife and in that evaluation, I got the sense that it would be not too long before she would be in memory care. The cleanliness wasn't a problem downstairs. It just didn't feel as good down there. It feels a little bit like you're in a basement. It just wasn't nearly as beautiful and cheerful as upstairs. The atmosphere was quite positive. The courtyard was very nice. One of the attractions for me is it wouldn't be too far to drive to visit my wife most days.
Provider Response
Diane
5
|
December 7, 2023
My friend moved into American House West Knoxville. I think he's happy there. He's only been there a week, but he seems to be doing fine. I've been there twice and I think it's very nice. They've just renovated it 2 years ago, I think. It's nicer than where he was before and I think it's more reasonable, too. His sister seems to like it and his room is nice. The people are very friendly and helpful. His room is spacious, it's two rooms. He's got a corner view and a decent view, and he's got a lot of nice windows that are brightening the room up. The colors of the building are nice, warm colors. There's also this little library that my friend is very happy to be able to access. It's a large room that could be used to just hang out and read if you want to. It's kind of a peaceful but very attractive room, and there are quite a few books in there. The dining area is very nice. There's a craft area, and he's played bingo a few times. He loves to exercise. There is a gym that doesn't have very much equipment in it, but at least there is a place where he could go. Everything is on the same floor, which is nice. From the outside, the building looks like it's small, but you go inside and it's quite large. It's got a lot of rooms in it. The receptionist, Laura, is very nice. She's been there a very long time. There's a little movie area that's comfortable where people can congregate and sit there and watch a movie. And there's a little fountain in the middle for attractiveness. Prior to that, he was not eating much. He said his stomach would hurt and he didn't like food that much. But he's eating now. He's got his appetite back, and he said the food is good.
Provider Response
Nancy
5
|
April 30, 2023
I like the people at American House West Knoxville, and I like the overall place itself. It's not a small place, and they have things for the people. They all seem to love the people there. The staff is excellent. They're very interested in the people, and they are taking good care of them. My brother's room is very nice. It's a good-sized room and very efficient because of a wheelchair. He is in assisted living, and he has been there for two weeks now. The dining area is very nice, and they give them a list, and they let them choose. For activities, they play bingo, and they have some people play music. It's very nice. Value for money is OK.
Provider Response
Samantha
3
|
December 22, 2022
We went to American House West Knoxville, I did not like it there. They were remodeling so everything was ripped to shreds, and I understand that, but everything was kinda old. Their memory care was in the basement and you had to go down the elevator to the basement unit, and I didn't like that at all. They were nice, but no, it felt old. They were clean and updating everything, so that was probably a bad impression. The rooms were very small and dark. We went down to the memory care and they had a really old furniture set for a little get-together room. The receptionist and some of the people we met were very nice. They were doing some kind of drum music thing up in the assisted living, they had somebody singing and it looked like they were having a good time.
Provider Response
Terri
4
|
September 24, 2022
American House West Knoxville was a nice facility. I didn't see anything wrong with it. I think the price point was too high for us for my in-laws. The staff was very friendly. We saw the activity calendar and stuff like that. They had bingo, they had movie nights, and they take them out for trips like shopping. Those were the things we saw.
Provider Response
Betsy
3
|
September 12, 2022
During my tour with American House West Knoxville, I wasn't very impressed. The rooms and the facility were smaller. It didn't have as many amenities and the pricing was very similar to others I have visited. It was more outdated, and things weren't improved at all, it was kind of an older facility. The staff were very nice, and they showed me around the whole facility. But for the pricing, it didnt compare at all to the other facility we have chosen. The rooms were just smaller, and they didn't have any built-in shelves or cabinets. They had activities and an activity schedule, a library, and a little activity room. They should be updating everything, maybe providing more amenities if possible. The one room that I looked at was private. They were pretty decent on the cleanliness side. I only met one person on the staff, and she was very nice.
Provider Response
Lisa
1
|
July 18, 2022
I went to American House West Knoxville. We were not at all impressed with the facility. The facility was dirty. It's old, it's overpriced. It would not be someplace I would put a loved one. The staff was fine. The rating has to do mainly with the pricing. It's like New York City pricing. It's not West Knoxville pricing.
Provider Response
ReviewerFC04132022A
4
|
April 17, 2022
My friend is in American House West Knoxville. Honestly, I had to fuss and argue with them. They made a lot of promises when they tried to get us to sign, such as they told us that one room was going to be available and then the day that we were moving in, it was a different room. They told us that he didn't have to have carpet. He could have the vinyl planking put in because he's in a wheelchair and it's easier to move around, he's fairly young, and he's probably gonna be there for years. They told us that he could have that planking and then the day we get there, I caught somebody in there cleaning dirty old carpet, and I said, "What are you doing?" She goes, "Well, someone's moving in here today." I said, "No, he's not." I went out there and threw a temper tantrum and told them that they tried to pull the bait-and-switch. I'm not very happy with their food there either. Other than that, I guess my friend is doing OK. Now that I threw a temper tantrum, I don't have any problems there. I just don't like to have to do that. He has a bedroom and a living room. His quarters are larger than most of the places that I visited. He has a kitchenette there, so he's able to have a microwave, a refrigerator, and things like that, so that's helpful to him. Another thing that went wrong is that they said that they provided internet for everybody, that the wi-fi was free, and when we got in there, it was not. They said it was because he lived on the far corner, but when I plugged his computer on, I noticed all of the local accounts that were right next to him. That was another thing that they lied about. They said that you got free wi-fi, but the people are paying for their wi-fi. The salespeople did the bait-and-switch. I think all assisted living is ridiculously expensive. It's unbelievable how pricy it is.
Provider Response
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Costs for American House West Knoxville in Knoxville, Tennessee
Memory Care
Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.
$4,010
Starting Price
Assisted Living
This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.
$3,200
Starting Price
Services and Amenities of American House West Knoxville in Knoxville, Tennessee
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: No
Dining options
- Dining Room Shared Meals
Features
- Resident Transportation
- Garden And Patio
About American House West Knoxville in Knoxville, Tennessee
American House West Knoxville is conveniently located near West Town Mall, just off I-40 and I-75 and minutes from four major hospitals. Knoxville is host to many year-round events ranging from outdoor activities in Market Square to Lady Vol games at Neyland stadium. If you love the beauty and solitude of mountains, the Great Smoky Mountains National Park is a short drive away with stops along the way for fine dining and shopping in Gatlinburg and at the outlet malls in Pigeon Forge and Sevierville.
Accommodations and Services
American House West Knoxville is an assisted living and Alzheimer's Care community offering accommodations for those who may require assistance in their daily living activities. It is staffed 24 hours a day with trained healthcare personnel and offers as much or as little care as a resident may want or need. In addition, American House West Knoxville has a licensed Health Care Director on call 24 hours a day.
American House West Knoxville features a full sprinkler system and each apartment is equipped with an emergency call system that may be used whenever the need arises. In addition, all exterior doors may be locked so that a secure environment can be maintained.
Each apartment includes all meals and basic utilities as part of the monthly fee. Also, residents enjoy daily activities, private dining room for family and guests, library and sitting areas, bistro and billiard activity room, housekeeping services and many other amenities. Other services include a beauty/barber shop for a nominal fee.
The emphasis on activities is a main thrust of the service offerings. Social interaction is a vital part of overall good health and American House West Knoxville is committed to offering residents a full range of social, recreational and spiritual activities from which to choose. Scheduled transportation on the community van allows all residents to take advantage of travel activities.
Our Chronicles memory care program uses the Best Friends™ approach. This relationship-centered care is built around each individual’s life history, cultural heritage and current abilities and interests.
American House West Knoxville is truly a great place to live and work and is proud to be a part of the West Knoxville, Tennessee community.
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