Caring.com
Caring.com

(800) 558-0653

American House West Knoxville

8024 Gleason Drive, Knoxville, TN 37919

(800) 558-0653

Verified Partner

4.21

(23 reviews)

Offers Memory Care and Assisted Living
Top rated on Caring.com

2015

Photos of American House West Knoxville

Get Cost Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

Get cost information
Find out availability
Ask about payment options

Reviews of American House West Knoxville in Knoxville, Tennessee

4.21

(23 reviews)

  • Facility

    3.8

  • Staff

    4.6

  • Food

    3.8

  • Activities

    4.8

  • Value

    4.5

Top rated on Caring.com

2015

Gerald

4

February 10, 2024

I visited this facility

We went to American House West Knoxville. We like the community facilities and the library. There was a flexible type room used for chapel and for meetings and things like that. The main lobby was very attractive. It's a nice place to sit and relax. We didn't have a meal there, but the dining room looked nice. It's important to have some outdoor and indoor walking spaces, and they had some of that. The people seemed to be very nice and friendly. We went downstairs and it was decent enough, but it wasn't the same as upstairs. I understand that if my wife is eventually sent to memory care, which will probably happen sooner or later, she wouldn't have access to those places upstairs except on special events. It reminds me a little bit more of a motel downstairs than someplace to live. I understand that they can't have all the same amenities downstairs that they had upstairs. The man who gave us the tour was very pleasant and informative. That was the main person we interacted with. A nurse did an evaluation of my wife and in that evaluation, I got the sense that it would be not too long before she would be in memory care. The cleanliness wasn't a problem downstairs. It just didn't feel as good down there. It feels a little bit like you're in a basement. It just wasn't nearly as beautiful and cheerful as upstairs. The atmosphere was quite positive. The courtyard was very nice. One of the attractions for me is it wouldn't be too far to drive to visit my wife most days.

Provider Response

Gerald, thank you for taking the time to visit our community! We appreciate your feedback!

Diane

5

December 7, 2023

I am a friend or relative of a current/past resident

My friend moved into American House West Knoxville. I think he's happy there. He's only been there a week, but he seems to be doing fine. I've been there twice and I think it's very nice. They've just renovated it 2 years ago, I think. It's nicer than where he was before and I think it's more reasonable, too. His sister seems to like it and his room is nice. The people are very friendly and helpful. His room is spacious, it's two rooms. He's got a corner view and a decent view, and he's got a lot of nice windows that are brightening the room up. The colors of the building are nice, warm colors. There's also this little library that my friend is very happy to be able to access. It's a large room that could be used to just hang out and read if you want to. It's kind of a peaceful but very attractive room, and there are quite a few books in there. The dining area is very nice. There's a craft area, and he's played bingo a few times. He loves to exercise. There is a gym that doesn't have very much equipment in it, but at least there is a place where he could go. Everything is on the same floor, which is nice. From the outside, the building looks like it's small, but you go inside and it's quite large. It's got a lot of rooms in it. The receptionist, Laura, is very nice. She's been there a very long time. There's a little movie area that's comfortable where people can congregate and sit there and watch a movie. And there's a little fountain in the middle for attractiveness. Prior to that, he was not eating much. He said his stomach would hurt and he didn't like food that much. But he's eating now. He's got his appetite back, and he said the food is good.

Provider Response

Diane, thank you for the 5-star review of our community! We really appreciate you taking the time to share your feedback and being so open with us!

Nancy

5

April 30, 2023

I am a friend or relative of a current/past resident

I like the people at American House West Knoxville, and I like the overall place itself. It's not a small place, and they have things for the people. They all seem to love the people there. The staff is excellent. They're very interested in the people, and they are taking good care of them. My brother's room is very nice. It's a good-sized room and very efficient because of a wheelchair. He is in assisted living, and he has been there for two weeks now. The dining area is very nice, and they give them a list, and they let them choose. For activities, they play bingo, and they have some people play music. It's very nice. Value for money is OK.

Provider Response

Thank you so much for your feedback, Nancy! We are honored to serve your family!

Samantha

3

December 22, 2022

I visited this facility

We went to American House West Knoxville, I did not like it there. They were remodeling so everything was ripped to shreds, and I understand that, but everything was kinda old. Their memory care was in the basement and you had to go down the elevator to the basement unit, and I didn't like that at all. They were nice, but no, it felt old. They were clean and updating everything, so that was probably a bad impression. The rooms were very small and dark. We went down to the memory care and they had a really old furniture set for a little get-together room. The receptionist and some of the people we met were very nice. They were doing some kind of drum music thing up in the assisted living, they had somebody singing and it looked like they were having a good time.

Provider Response

Samantha, thank you for taking the time to visit our community! We appreciate your feedback!

Terri

4

September 24, 2022

I visited this facility

American House West Knoxville was a nice facility. I didn't see anything wrong with it. I think the price point was too high for us for my in-laws. The staff was very friendly. We saw the activity calendar and stuff like that. They had bingo, they had movie nights, and they take them out for trips like shopping. Those were the things we saw.

Provider Response

Terri, thank you for taking the time to visit our community! We appreciate your feedback.

Betsy

3

September 12, 2022

I visited this facility

During my tour with American House West Knoxville, I wasn't very impressed. The rooms and the facility were smaller. It didn't have as many amenities and the pricing was very similar to others I have visited. It was more outdated, and things weren't improved at all, it was kind of an older facility. The staff were very nice, and they showed me around the whole facility. But for the pricing, it didn’t compare at all to the other facility we have chosen. The rooms were just smaller, and they didn't have any built-in shelves or cabinets. They had activities and an activity schedule, a library, and a little activity room. They should be updating everything, maybe providing more amenities if possible. The one room that I looked at was private. They were pretty decent on the cleanliness side. I only met one person on the staff, and she was very nice.

Provider Response

Betsy, thank you for taking the time to visit our community! We appreciate your feedback.

Lisa

1

July 18, 2022

I visited this facility

I went to American House West Knoxville. We were not at all impressed with the facility. The facility was dirty. It's old, it's overpriced. It would not be someplace I would put a loved one. The staff was fine. The rating has to do mainly with the pricing. It's like New York City pricing. It's not West Knoxville pricing.

Provider Response

Lisa, thank you for taking the time to visit our community! We appreciate your feedback.

ReviewerFC04132022A

4

April 17, 2022

I am a friend or relative of a current/past resident

My friend is in American House West Knoxville. Honestly, I had to fuss and argue with them. They made a lot of promises when they tried to get us to sign, such as they told us that one room was going to be available and then the day that we were moving in, it was a different room. They told us that he didn't have to have carpet. He could have the vinyl planking put in because he's in a wheelchair and it's easier to move around, he's fairly young, and he's probably gonna be there for years. They told us that he could have that planking and then the day we get there, I caught somebody in there cleaning dirty old carpet, and I said, "What are you doing?" She goes, "Well, someone's moving in here today." I said, "No, he's not." I went out there and threw a temper tantrum and told them that they tried to pull the bait-and-switch. I'm not very happy with their food there either. Other than that, I guess my friend is doing OK. Now that I threw a temper tantrum, I don't have any problems there. I just don't like to have to do that. He has a bedroom and a living room. His quarters are larger than most of the places that I visited. He has a kitchenette there, so he's able to have a microwave, a refrigerator, and things like that, so that's helpful to him. Another thing that went wrong is that they said that they provided internet for everybody, that the wi-fi was free, and when we got in there, it was not. They said it was because he lived on the far corner, but when I plugged his computer on, I noticed all of the local accounts that were right next to him. That was another thing that they lied about. They said that you got free wi-fi, but the people are paying for their wi-fi. The salespeople did the bait-and-switch. I think all assisted living is ridiculously expensive. It's unbelievable how pricy it is.

Provider Response

Thanks so much for your feedback. We appreciate you being open and honest with us. It's always our hope our residents and guests have a pleasant experience with us. When they don't, we want to hear about it. Feel free to reach out to our Vice President of Operations, Yovan, to discuss any concerns you may still have. We value your feedback and look forward to hearing from you.

Wally

5

June 20, 2021

I am a friend or relative of a current/past resident

My mom moved in, and it is fantastic. Their facility is wonderful. It has a hair salon, arts and crafts (that she loves to do), and lots of entertainment. My mother loves the food. They are amazing. The personnel there is fantastic, very friendly, and very perceptive about what is needed. They are quick to respond when she calls them on the little clicker that they gave her. They have a physical therapy room, so they offer podiatry and physical therapy.

DW

5

February 1, 2020

I am a friend or relative of a current/past resident

My parents have moved in, and it's good so far. They're in the same unit, and my mother is getting her higher level of care. They're more cheerful than what they had before. Their apartment is nice, and we got everything set up. It's good sized and more than adequate for them. It's a 2-room unit with a living room, a bedroom, a bathroom, and a kitchenette area. Everyone was very nice. Nursing care is very timely in bringing their medications. They said the food is good. They are planning to do some updates, new carpet and things like that.

Sue in Knoxville

4

November 25, 2019

I am a friend or relative of a current/past resident

This facility has been an excellent location overall for my husband. It is quite secure. The staff provide a calm,kind,respectful,and nurturing environment for residents. They also do a good job of involving family in activities. There is a visiting NP and neurologist weekly,and PT and OT on site.

J.B.

4

December 28, 2018

I am a friend or relative of a current/past resident

My dad was in the assisted living. It was a very nice place and very comfortable for my dad, but he started falling and had to go into memory care. I wasn't crazy about the memory care part of their community. It seemed too gloomy and felt like it was in a basement. I didn't care for that. The assisted living level was very nice. They had lots of activities that kept him busy. The staff was great, everybody was very friendly and they seemed to have everything there for him. His room was a studio.

Jane580322

4

February 11, 2017

I visited this facility

I liked it, it was a really nice, homey facility with nice programs. When I was there, they had a choir visiting upstairs, so they had taken a lot of residents upstairs. They had a veterans' wall, which was really nice. They took them on adventures.

Brenda463706

4

November 19, 2016

I visited this facility

It was very good too, and it was also my top choice. It was very nice. They had people doing activities, people sitting outside, and a walkway. It was an older facility, but it was very clean.

Virginia744366

4

October 5, 2016

I visited this facility

It had small rooms, and that’s the reason why I did not take it. The environment seemed to be alright. The staff was very nice; they take us around and showed us everything.

A Friend2

4

October 30, 2015

I visited this facility

It was very impressive and very bright. Everybody is very friendly and very professional; my friend is very happy with it. The dining room is very nice. What impressed us was that everybody that was on staff wore an outfit that you knew that they were on staff; I noticed that very much in the dining room.

Jim100392950

5

December 30, 2014

I visited this facility

My relative just moved in today. She got the largest room, and it was probably one of the nicest sized rooms that you could get anywhere. We went to the Thanksgiving feast, and we actually had dinner there tonight and the food was good. They do have a very full schedule, and there is a big calendar of events. The staff is excellent at all levels. What impressed me most is the friendliness of the staff and the residents.

grantluna

5

November 21, 2014

I am a friend or relative of resident

First class facility and staff.....every staff member is so friendly and helpful.

Caring89108650

5

July 27, 2014

I visited this facility

It was very nice and we liked it a lot. We needed an assisted living place, however, and not an independent living. The size of the rooms was very nice; it was very clean, neat, and tidy with very wide windows. They have just about everything you want in terms of activities. The staff was very nice.

Caring86325350

5

June 19, 2014

I visited this facility

I went and the staff was very informative and helpful. It's a very nice place, and I like that they keep everybody very active. The rooms were not as spacious as I thought they were going to be, though.

Pauline7

5

May 20, 2014

I am/was a resident of this facility

I am now living here, and I found them over the Internet. I chose this facility because they had the room I wanted and they allowed my pet. The facility is good. Their food is mediocre. None of them are really great, but it's all right. The people who work here are very excellent, and they give me good service.

Jack1026

5

September 14, 2013

I visited this facility

The only thing that I didn't care for is that the people with Alzheimer's are situated downstairs. They have to ride up and down the elevators. My wife had trouble walking even before she got Alzheimer's. For that reason, it wasn't very practical for us. However, this facility looks very nice. The ground is very well-landscaped and they have trees there. They also allow pets.

NikkE

4

June 30, 2011

I visited this facility

It is a lovely facility that really does focus on getting the residents up and about. They have so many activities planned on a daily basis that there is always something that will appeal to any resident. They have a great fenced in yard area in the back with lots of picnic tables that are a popular spot when it gets warm outside. The dining room is also really nice and actually makes you feel like you are dining out in a restaurant. Overall this facility is very good.

What you can do with Caring

  • Search the Caring database

    Quickly search the largest online senior living and senior care directory

  • Read reviews and expert guidance

    Read our authentic consumer reviews and content by experts

  • Speak to a Family Advisor for free

    Guided, expert advice to find the best community or agency for you

  • Take a tour to decide yourself

    We’ll help you book tours or get in touch with local agencies

Costs for American House West Knoxville in Knoxville, Tennessee

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$4,010

Starting Price

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$3,200

Starting Price

Services and Amenities of American House West Knoxville in Knoxville, Tennessee

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: No

Dining options

  • Dining Room Shared Meals

Features

  • Resident Transportation
  • Garden And Patio

About American House West Knoxville in Knoxville, Tennessee

American House West Knoxville is conveniently located near West Town Mall, just off I-40 and I-75 and minutes from four major hospitals. Knoxville is host to many year-round events ranging from outdoor activities in Market Square to Lady Vol games at Neyland stadium. If you love the beauty and solitude of mountains, the Great Smoky Mountains National Park is a short drive away with stops along the way for fine dining and shopping in Gatlinburg and at the outlet malls in Pigeon Forge and Sevierville.

Accommodations and Services

American House West Knoxville is an assisted living and Alzheimer's Care community offering accommodations for those who may require assistance in their daily living activities. It is staffed 24 hours a day with trained healthcare personnel and offers as much or as little care as a resident may want or need. In addition, American House West Knoxville has a licensed Health Care Director on call 24 hours a day.

American House West Knoxville features a full sprinkler system and each apartment is equipped with an emergency call system that may be used whenever the need arises. In addition, all exterior doors may be locked so that a secure environment can be maintained.

Each apartment includes all meals and basic utilities as part of the monthly fee. Also, residents enjoy daily activities, private dining room for family and guests, library and sitting areas, bistro and billiard activity room, housekeeping services and many other amenities. Other services include a beauty/barber shop for a nominal fee.

The emphasis on activities is a main thrust of the service offerings. Social interaction is a vital part of overall good health and American House West Knoxville is committed to offering residents a full range of social, recreational and spiritual activities from which to choose. Scheduled transportation on the community van allows all residents to take advantage of travel activities.

Our Chronicles memory care program uses the Best Friends™ approach. This relationship-centered care is built around each individual’s life history, cultural heritage and current abilities and interests.

American House West Knoxville is truly a great place to live and work and is proud to be a part of the West Knoxville, Tennessee community.

Map of American House West Knoxville

Help seniors by writing a review


If you have firsthand experience with a community or home care agency, share your review to help others searching for senior living and care.

Request Pricing Information

Who are you looking for?

Full Name

Phone

Email

By clicking "Get Costs", I am providing express written consent to receive calls including automated/pre-recorded calls and automated texts for which I may incur a cost, as well as emails from Caring and its partners. I understand I am not obligated to provide this consent to utilize Caring’s service(s). I acknowledge I was able to review the Agreement to be Contacted, Terms of Use, and Privacy Policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

mother and daughter online shopping

Compare costs, photos & reviews of senior living and care options near you.

 

Questions?

Call to speak to one of Caring’s Family Advisors, or submit a request for more information here.

(800) 558-0653

Didn't find what you were looking for?

Caring's Family Advisors can help answer your questions, schedule tours, and more.

Call us at (855) 948-3865

Helpful Articles

Senior Living Communities near Knox County, TN

  • Anderson County
  • Blount County
  • Sevier County
  • Jefferson County
  • Loudon County
  • Campbell County

Senior Living Communities near Knoxville, TN

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Our Services

  • Senior Living Directory

  • Senior Care Directory

  • Caregiving Resources

  • Sitemap

  • Terms of Use

  • Privacy Policy


© 2024 Caring, LLC. All rights reserved.