Brooking Park

I have a loved one who recently had a long stay at Brooking Park facility and just want to say the place is very poor with the quality of care. The facility is grossly understaffed, so getting help when needed never arrives or takes a very long time to arrive. The workers don’t care about their job it seems like, especially the night staff from what I have been told. I am sure they are underpaid and underprivileged so there is no motivation to care. At one time I was told by that a patient care staff member came into the room with a blanket wrapped around them like they were taking a nap and seemed upset they were disturbed. Some of the staff members are rude and do not want to help the patients. It is also unsanitary, I found used gloves not disposed correctly in the waste can, the used gloves were just left on a dresser or side table. I am sure if the staff had a loved one in this place they would have a different outlook on the matter and actually care about the conditions and poor help that is provided. I am letting you know all this because I am sure it boils down to money. Brooking Park is in need of a serious overhaul both with the amount of staff and the conditions of the facility. I certainly would not recommend anyone to stay at Brooking Park.

I cannot express the love and care my mom and dad got from everyone at Brooking Park. The nursing staff knew their needs and took care of them always at the right time. The food has a diverse blend of all group needs, and spiced right. We had many friends for lunch or dinner, and everyone was very pleased. The entertainment was wonderful, the outings were always fun. They kept everyone very busy if they wanted to join in. I was very lucky that my parents were cared for to this high level before they passed. Please for all of you reading this, just go and see what I experienced to get the best care for your loved one.

Mom was in Brooking Park. At first they were doing great and were assisting her. Then they just kind of dropped the ball. They stopped helping her, like getting her down making sure she got the food. She wasn't eating. They wanted to move her to memory care -- which we ended up doing -- but I didn't like the way they did it. I knew she was missing several meals. She was right by the cafeteria. Couldn't they just knock on the door and let her know it's time to eat? She doesn't know what time it is. They used to do that, then they stopped doing it. I don't really understand. Their communication isn't really good, so I wasn't thrilled.

I just didn't feel like she was getting the care that she needed, and it may just be because she was in the wrong unit. She should have been in memory care. They promised stuff, they were doing it at first, and then they stopped which is disappointing.

Another issue that I had with them that scared me was I found pills underneath her chair when I moved her chair and lifted up stuff. They weren't making sure that she was taking her medicine. She dropped it, and then she couldn't find the pill. I actually saw it happen, so I know that for a fact. They bring it to her, and then they walk out. Every time I went in, I found pills underneath her chair. I did address that with them, and they said that couldn't happen and that they wouldn't allow that. Well, it did happen. So I'm hoping that they cured that problem, but I don't know how long she went without taking pills. She seemed to have missed a lot of them.

They did have some good qualities. I just felt like at the time, they really dropped the ball.

My husband is in the memory care unit of Brooking Park and it's near my house. They have single rooms, a room with a living room on the side, and also two people in a room with one bathroom. There are a lot of things going on. They have three or four people taking care of them. They have a slew of activities during the week. They have a lady that comes to sing and they all liked that. They also have grounds the residents can walk around. They have a dining room on the first floor and it's set up like in a hotel. My husband is a picky eater but he eats everything there.

This facility is the home to a great-aunt of mine. I always enjoy visiting her in this home. There are consistently activities and festivities happening. She has normal services available to her including postal, beauty, light shopping, and a full service gym.

As an active senior, she enjoys the freedom but also fellowship that this particular center offers her. The only negative I've heard her mention is the high rollover of nursing staff. On visits, the facility appears clean and welcoming.