Truewood by Merrill, Boise
2600 North Milwaukee Street, Boise, ID 83704
(800) 558-0653
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Reviews of Truewood by Merrill, Boise in Boise, Idaho
4.43
(55 reviews)
Facility
4.4
Staff
4.5
Food
3.8
Activities
4.2
Value
3.6
Denise
2
|
January 18, 2024
The rooms are tiny and costly. The staff turnover is constant and sometimes there isn’t staff to take care of essential duties. The transportation to appointments is seldom available but part of the cost. An overall attitude lacking concern and empathy for the residents.
Provider Response
Barbara
5
|
January 8, 2024
My father has moved into Truewood by Merrill, Boise. He's only been there like two weeks, but so far it's been really good. The staff is super friendly. They all reached out the first day we took him in in the morning. He went into the dining room and each of the staff combined introduced themselves and made a point to say 'hi' to him throughout the day while we were going around visiting the different parts of the facility. I like it. I think it's a good place to be. My father has his own self-contained apartment, so he can come and go as he pleases. They have mealtimes down in the dining room. It's more restaurant style than cafeteria style, which I like. He likes that because then he can choose who he gets to sit by. He's starting to make friends already and just kind of fitting in. The apartment my father is in is a studio apartment. It has a little kitchenette in it. We had to furnish it, so we were able to bring in his bed, a couple of recliners for him, a TV, and some personal things from home, which has made it nice because then it feels more like home to him. So that's been a plus. With regards to activities, we haven't experienced a whole lot of that yet because my father hasn't decided to go out and about. But when we were talking to them, they gave them a monthly schedule of their activities. On Friday, they have outings to different stores every week, they have bingo during the week, they have crafts and exercises, and they do movie matinees. They have a couple of people come on different days of the week and they'll come and play music. Residents can come to sit down and have like a little light snack and a drink and enjoy the music from a piano player, a guitarist, and a couple of people singing. So that's what we've noticed so far.
Provider Response
Angela
5
|
December 29, 2023
Truewood by Merrill, Boise was very nice. I found that they had the largest mix of men and women. Most of the places are dominated by women. They had 24-hour a day staff, which was great, and the residents that we walked by loved the place. The facility was really nice. The layout was just not ideal for my mom. I would have had to get her a scooter or one of those things that you drive. Anybody who's wheelchair bound has to have to have a scooter, but anybody who's kind of more active, that is a fantastic place for them. They had a hair salon and they did scenic drives, which was nice. The dining room was very nice, too, and they provided a large refrigerator or you had space to put that in. So, that was nice as well.
Provider Response
Julie
4
|
March 12, 2023
I toured Truewood by Merrill, Boise. I made a deposit on a room and then they decided that they wouldn't accept my dad. The staff members I met were super friendly and outgoing. I like them. We mostly focused on studio-type rooms; however, they didn't have one available. It seems like they keep plenty of residents there. But I thought the rooms were nice. They're small, but they are wonderful. They usually look out into courtyards, and they have little kitchenettes in them. I like their rooms. The grounds were nice. They have several courtyard areas. Some are more private, and some are more open to other residents. They were nice. They have gardening and stuff. They have more of a restaurant-style seating in the dining room. We went during dinner, and it smelled wonderful. They had lasagna. They have their own chef there. The dining area was nice. They give you a couple of hours to go there and enjoy each meal. They seemed to have plenty of activities, too. The staff were really into activities; they were promoting them. I like the way the facility was set up, and I like the staff members a lot.
Provider Response
Amanda
4
|
February 15, 2023
I liked Truewood by Merrill, Boise. The staff were nice. The residents looked happy. The apartments were also nice. Some of them had newer cabinets and appliances and some of them had older ones. Of course, the newer ones were much nicer yet they were the same price. Other than that, they were great. I went into the dining area and saw the food. The lady said they have an Italian cook. I looked at the salads and the sandwiches and some of the entrees, and they looked great. Their dining area was spacious and inviting, too, and the residents were enjoying themselves. They've got a bistro, a happy hour, a hair salon, a library, a game room, and another room where ladies can get together and play games or cook (it's got a kitchen in it). It was very clean. The building was older but it's been redone. So it was still very nice.
Provider Response
Janet
4
|
February 10, 2023
I'm at Truewood by Merrill, Boise. They have been very friendly and very helpful. I like my room. It's a small apartment, but it's a nice place to be in. I'm a finicky eater, but they will accommodate my taste when they serve something that I don't like. I think the place is maintained fairly well. But I would appreciate it if they would dust the baseboards and the doorframes and those kinds of things. They need a lot of cleaning.
Provider Response
Nancy
4
|
January 29, 2023
I went to Truewood by Merrill, Boise. They did a great job initially of showing us, the building was very comfortable, and very clean. Very friendly staff. We did get to eat while we were there and it was good. We did move her furniture into that place, but they had not assessed her yet since she was in the hospital and then a rehab facility. We got her all moved in. It took us four and a half weeks to get her all moved in and stuff put away and, after four and a half weeks, they called us one day and said the nurse had been to visit her and decided that they didn't like the fact that she had diabetes and they wouldn't take her and we had to move her out. I would rate them highly had that not happened. They seemed like very competent people. The room was a little small, but it was all she could afford, and they were very keen to help us whenever we needed anything. But the way that they did that has caused us a lot of pain. So that was not good. But outside that, I would recommend the place. What they need in my opinion, is they need to have more nursing staff. They've only got three days a week and they need to have more nursing staff. My sister would still be there now. They had lots of outdoor space, they had lots of people coming in to visit, and they would take them shopping, and take them to the doctor.
Provider Response
Rafaela
5
|
December 11, 2022
My husband has moved into Truewood by Merrill, Boise. He has been there for three weeks now. It's a stunningly beautiful two-bedroom. I spent two days staging it. It is a lovely, lovely location. One of the deciding factors for me was how close it was to where I lived. The staff is lovely, genuine, kind, and nurturing. My husband's room was prepared beautifully. It's clean, neat, and everything is in place. I was freshly painted. It was beautiful. They got nine-foot ceilings and crown molding. It's just beautiful. They have a staff issue right now in the dining room. They're hiring people. This is a tough market for entry-level positions. There are a lot of people going out there and offering them jobs. There was some complaining going on. But the food has always been good when I've been there. The dining area is warm, bright, light, and easy to access from any place in the community. It's very nice. They got a great food option, and they overlap meals so you can get breakfast until 2. They have bingo. They have a movie night. They have cocktail hour on Friday. If somebody wants to get involved, there is a lot to get involved with there. There is a lot of entertainment. They come in and they play the piano. I would recommend this place 100% plus. Interestingly, it was my favorite place, it was the closest, and it had the best value in bang for your dollar.
Provider Response
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Costs for Truewood by Merrill, Boise in Boise, Idaho
Independent Living
Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.
$3,270
Starting Price
Memory Care
Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.
$4,995
Starting Price
Assisted Living
This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.
$2,800
Starting Price
Services and Amenities of Truewood by Merrill, Boise in Boise, Idaho
Costs
- Rent Plus Care Fees
- Entry Fee
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We offer companion suites
Dining options
- In Room Kitchenette
- In Room Kitchens
- Dining Room Shared Meals
About Truewood by Merrill, Boise in Boise, Idaho
Listening. Serving. Caring.
These things matter to you, and to us. We offer more than just a beautiful place to live. We offer a lifestyle that embraces our residents independence and offers high quality care and assistance where needed.
Our goal is to enhance the quality of life of our residents and make sure they live their lives to the fullest. We recognize that our residents require varying levels of care and assistance. We promise to tailor our community and services to the needs and preferences of each individual resident, ensuring that they continue to lead the life they want. Visit us today to start living your life to the fullest!
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