If you think that your loved one’s care home isn’t following state rules about coronavirus, you can report the problem to your state’s health department. Alternatively, you can enlist the help of your local Long-Term Care Ombudsman.

The exact name of the organization that regulates care homes in your state can vary, but it’s usually your state’s version of the Department of Health and Human Services (HHS). Searching your state’s website should help you identify who to contact. Due to recent changes to workplaces, including government agencies, you might face unusual wait times on phone lines. 

If you’re having difficulty contacting the right person or if you otherwise want help, try reaching out to your local Long-Term Care Ombudsman. The Long-Term Care Ombudsman Program (LTCOP) was established federally by the Older Americans Act, and every state has its own program. Talking with an ombudsman is free, and the ombudsman’s job is to help seniors and their family members resolve issues with long-term care providers. Learn more about how to contact a local ombudsman here.

COVID-19 Update: With social distancing and stay-at-home orders, many seniors are struggling with loneliness and isolation. We’ve developed a list of products that caregivers or seniors can purchase to help older adults stay happy, healthy and connected, whether they are aging in place at home or in an assisted living community.

Additional Coronavirus FAQs