You may not have heard from your mom or dad’s senior living community about coronavirus because of an oversight or delay in communication due to staffing shortages, or there may simply be no cases in the community. In this situation, no news may in fact be good news because management should be communicating with families if there are any cases of coronavirus among residents or staff members. 

If you have any concerns, it’s always wise to double check. While you can and should maintain regular communication with mom and dad during this time, reaching out to management directly is important if you have any concerns about the safety of the community. This is especially true when it comes to the complexities surrounding coronavirus and the potential for communication oversights. 

Management is likely extremely busy right now, so if you have trouble getting a hold of them, try contacting them using multiple methods including phone calls, leaving voicemails, and sending emails. If the community has a social media presence, you can also try sending them a message on Facebook or any other platforms on which the community is active.

COVID-19 Update: With social distancing and stay-at-home orders, many seniors are struggling with loneliness and isolation. We’ve developed a list of products that caregivers or seniors can purchase to help older adults stay happy, healthy and connected, whether they are aging in place at home or in an assisted living community.

Additional Coronavirus FAQs