Bay Alarm Medical Medical Alert System Review
Since the medical alert industry is considered to be “essential” during the COVID crisis, monitoring and customer service centers are still open and ready to help. To learn more about how a medical alert device can help keep you or your elderly loved one safe and connected during this pandemic, take a look at our list of essential products for seniors during COVID-19.
How Bay Alarm Medical Compares to Other Top Medical Alert Systems
Bay Alarm Medical ranks among the top four of 20 medical alert systems reviewed, receiving an overall star rating of 3.9/5. It particularly excelled in the “Reliability and Reputation” category, which measures qualities of the company that impact customer experience. Bay Alarm Medical has the fastest average response time of any company we reviewed, at an average of 10 seconds, meaning that customers get the help they need sooner than with other companies. Bay Alarm Medical also scored highly in this category thanks to its generous 30-day free trial period, easy-to-navigate website with a live customer service chat feature, and its A+ rating from the Better Business Bureau.
The company also scored highly in the “Mobile Devices” category, which looks at device pricing and features. Bay Alarm Medical offers the lowest-cost mobile device of any company we reviewed with its On the Go device costing just $24.95 a month with a standard protection package. The company’s in-home medical alert systems are also among the lowest cost devices in that category. Bay Alarm Medical customers can count on reliable agents and top-notch customer service without having to pay a premium for their devices.
Caring.com’s Medical Alert Provider Rankings
Caring.com’s team of researchers ranked the top 20 medical alert providers based on different features, price points, and qualities of the company. Those data points were split into 5 core metrics and 30 sub metrics that were weighted based on importance in determining the overall quality of the companies. Each company, including Bay Alarm Medical, was scored and ranked based on those metrics and weights.
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Pros and Cons of Bay Alarm Medical Medical Alert Systems
|Average monitoring center response time of 10 seconds||Mobile device must be purchased for a one-time fee of $79|
|Only company to offer in-car device||No discounts available for longer payment periods|
|Committed to excellent customer service and experience|
|Caregiver portal with geofencing|
Bay Alarm Medical’s Plans
|tk||In-Home (Landline)||In-Home (Cellular)||On the Go||SOS Smartwatch||On the Road|
|Type of Device||In-home system||In-home system||Mobile system||Mobile system||In-car system|
|Battery Life||32-hour backup||32-hour backup||3 days||24 hours||N/A|
|Range||1,000 feet||1,000 feet||N/A||N/A||N/A|
|Fall Detection||$10 a month||$10 a month||$10 a month||Not available||N/A*|
*Automatic crash detection is included
Bay Alarm Medical offers two in-home devices, one that requires a landline connection and one that uses a cellular connection. The landline system is the least expensive Bay Alarm Medical device at $21.95 a month. The cellular system costs an additional $10 a month, bringing the monthly cost to $31.95. Fall detection is not included with either system, but can be added to one’s service plan for $10 a month.
The two in-home systems are exactly the same, other than the connection type. Both systems include a base station with a range of 1,000 feet and a 32-hour backup battery, and one personal help button. The personal help button is completely waterproof, and may be worn around the neck or on a wristband.
On the Go
On-the-Go, a mobile system, costs $24.95 a month. Users must purchase their device for a one-time fee of $79. The On the Go device is then theirs to keep- they will not need to return the device to Bay Alarm Medical at the end of their service. Fall detection is available for an additional $10 a month.
On-the-Go is an all-in-one portable device with a built-in two-way speaker and personal help button. It uses 4G-LTE cellular service to connect to the monitoring center, and includes GPS location tracking. The device can be worn around the neck, or on a belt clip. On-the-Go has a battery life of up to 72 hours between charges, and is waterproof so it can get wet in the rain and be worn in the shower.
The SOS Smartwatch is priced at $24.95 a month. Like with the On-the-Go device, users must purchase their SOS Smartwatch for a one-time fee of $179. The fee allows each user to keep their smartwatch permanently, rather than leasing the watch and having to eventually return it. There are no additional startup fees for this device.
The SOS Smartwatch is an appealing alternative to traditional medical alert devices for active, independent seniors. The sleek device features both a touch screen and a dedicated SOS button and built-in microphone, ensuring that it’s as easy for users to get in touch with an emergency dispatcher as with any traditional medical alert system. The smartwatch is IP67 water-resistant, and comes with 4G LTE cellular service and location tracking included in the monthly cost.
On the Road
On the Road costs $29.95 a month on its own. Customers who have an in-home Bay Alarm Medical system can add On the Road to their other service plan for a reduced monthly fee. Fall detection is not available for this device, but it does come with automatic crash detection included in the monthly price.
This unique device is specifically designed for in-car use – it cannot be used as a standard mobile monitoring device. On the Road plugs into a car’s cigarette lighter, so it does not require charging. Like other medical alert devices, On the Road has a personal help button for users to contact the emergency monitoring center after an accident. It also has automatic crash detection, which is designed to automatically signal the emergency monitoring center if a car accident occurs. On the Road uses GPS location tracking so emergency services and caregivers can quickly locate drivers.
Starting Costs and Contracts
Bay Alarm Medical does not charge any activation or installation fees. The only one-time fee that users of In the Home or On the Road must pay is shipping, which costs $9.95. On the Go and SOS Smartwatch users must also purchase their device for a one-time fee of $79 and $179, respectively.
There are no long-term contracts required, and customers may cancel their service at any time. There is also a 30 day trial period during which users may return their device for a full refund.
Bay Alarm Medical partners with a completely U.S.-based monitoring company with call centers in Idaho and Utah. Both of the centers are UL-listed and CSAA Five Diamond Certified. According to the Bay Alarm Medical website, emergency calls are answered in 45 seconds or less, with an average response time of 10 seconds.
Upon signing up for Bay Alarm Medical monitoring service, users will provide contact information for caregivers, family, or friends. When users call the monitoring center, operators will ask if they should call the user’s listed contacts or emergency services. If the caller is unable to respond, emergency services will be dispatched automatically.
Caregiver Tools and Extra Features
Caregiver Tracking and Geofencing
The Caregiver Tracking portal allows caregivers or loved ones of users to view the user’s location on a map. Caregivers can also use this platform to set up geofencing, which automatically sends notifications via SMS or email if the user leaves a designated area. Access to Caregiver Tracking costs an additional $5.00 a month.
Bay Alarm Medical customers have the option of adding additional devices to their monthly plan, including:
- Wall Buttons: Wall buttons can be placed anywhere in the home, and provide an extra layer of protection in high-risk areas. Like personal help buttons, pressing a wall button will signal a call to the emergency monitoring center. Wall buttons are included with the Preferred and Premium protection packages for in-home devices.
- Additional Help Button: Users can purchase an extra personal help button for a one-time fee of $34.95. The extra button may be used by the person’s spouse or another person who lives in the same home under the same monitoring plan as the original user. In other words, there is no extra cost other than the button purchase fee for spousal monitoring.
- Lockbox: Users can store a spare key to their home in a lockbox, which makes it easy for EMS to enter the home during an emergency. Lockboxes purchased from Bay Alarm Medical cost $30.
- Bella Charms: These charms can be added to one’s personal help button pendant for a more stylish appearance. The charms are currently available in four different patterns and cost $25 each.
Who Should Consider Bay Alarm Medical
Seniors Who Drive
Bay Alarm Medical is the only medical alert company to offer a device specifically for in-car use. On the Road provides protection for drivers in various scenarios, such as if they need assistance after an accident, if there is a problem with their car, if they are experiencing a medical emergency while driving, or if they get lost. Caregivers and loved ones of On the Road users can also view the car’s location on an app, providing peace of mind and helping prevent drivers from becoming lost.
Couples or Families
For a one-time fee of $34.95, Bay Alarm Medical users can add an extra help button to their in-home coverage. The button may be used by an existing user’s spouse or a family member who lives in the same home. This allows two users to receive coverage under one plan (for the same price as one person), and can save families a significant amount of money over the course of a year.
Both in-home and mobile devices from Bay Alarm Medical are priced much lower than many comparable devices from other companies. Customers who want to keep their monthly costs low will find that Bay Alarm Medical provides a high-quality product for a much lower price than many of its competitors.