COVID-19 Update: With social distancing and stay-at-home orders, many seniors are struggling with loneliness and isolation. We’ve developed a list of products that caregivers or seniors can purchase to help older adults stay happy, healthy and connected, whether they are aging in place at home or in an assisted living community.

Best for Comfortable In-Ear Hearing Aids

Though Eargo began as a Silicon Valley startup, the company has now become famous for its unique approach to amplification and fit design. This manufacturer has created three reasonably-priced models, all of which are rechargeable and feature a virtually invisible completely-in-canal (CIC) fit using industry-first earpieces that do not block the user’s ear canal.

Eargo’s patented earpieces are made of soft silicone in a shape that looks much like a small flower. The unusual shape allows Eargo hearing aids to ‘float’ suspended within the ear canal rather than crowding it, letting bass-heavy sounds travel to the user’s eardrum unaided so that only high-treble sounds must be amplified. The result is that an Eargo hearing aid delivers one of the most natural (and comfortable) sound experiences currently available.

People who have severe or profound hearing loss should note that, due to the lack of bass amplification, Eargo hearing aids may not be appropriate for them. On the plus side, Eargo hearing aids can be purchased directly from the manufacturer online, and some of these devices can be programmed remotely thanks to the Eargo 5’s telehealth capabilities.

Features


Max


Neo 


Neo HiFi


Eargo 5


Cost Per Pair


$1,500


$2,000


$2,500


$2,950

Fit Type


CIC


CIC


CIC


CIC

Rechargeable


Yes


Yes


Yes


Yes


Bluetooth Streaming


No


No


No


No

Audio Personalization


Yes


No


No


Yes

Active Noise Cancellation


Yes


Yes


Yes


Yes

Dynamic Feedback
Feduction


Yes


Yes


Yes


Yes

Eargo’s Hearing Aid Models

Eargo 5

eargo 5 hearing aid with charging case and box

Eargo 5 is the company’s newest model, and its most advanced. Like Eargo’s other models, it is a small, completely-in-canal device with a rechargeable battery. The Eargo 5 features several notable upgrades, including a Lithium-ion battery, a magnetic charging case for even easier contactless charging, and Sound Match technology. Sound Match enables remote hearing screenings and tunings, so users’ devices can be custom-adjusted without needing to visit a hearing specialists’ office. 

The Eargo 5 costs $2,950 for a pair and accessories. The cost also includes a two-year warranty and 45-day risk-free trial. 

Neo HiFi

Neo HiFi was designed to provide an even clearer hearing experience than Eargo’s other devices. The Neo HiFi features enhanced noise and feedback reduction and amplifies mid and high frequencies for a natural sound. The earbuds are Eargo’s new Flexi TetraPalm design which has an extra layer of flexis for wearers’ comfort. Like other Eargo models, the Neo HiFi is a CIC device and nearly invisible. 

A pair of Neo HiFi aids costs $2,500 and includes a charger, six extra Flexi TetraPalms in three different sizes, a wax guard, cleaning brush, USB plug and USB-C cable.

Neo

Eargo’s Neo was fully redesigned to feature improved build quality and an even more discreet form factor. This model delivers Eargo’s great noise suppression capabilities and stable gain, as well as sound wave personalization through the Eargo app. The most noticeably different feature of the Neo is its updated Flexi earpieces, which sit more lightly in the ear canal than Eargo’s other models thanks to their innovative, flower-like design.

A set of Eargo Neo hearing aids retails at $2,000 and comes with six medium-sized Flexi Palm earpiece replacements.

Max

The Max, with its rechargeable batteries and advanced sound quality, provides users who have mild to moderate hearing loss with industry-best comfort thanks to its Flexi Fiber earpieces. The Max provides four sound programs, and rather than beeping when program changes are made, users hear more specific prompts spoken in a friendly voice.

Eargo Max hearing aids retail at $1,500 for a set of two and come with ten extra Flexi Fiber earpieces.

Warranties on Eargo’s Hearing Aids

The Eargo 5 and Neo HiFi models come with a 24-month warranty, and the Neo and Max models come with a one-year original warranty. A two-year extended warranty can be purchased for the Max and Neo models. The company’s original warranty begins as soon as the wearer receives his or her hearing aids, charger, power cord, and USB plug.

With this warranty, customers are entitled to free, unlimited repairs on hearing aids and chargers. If the hearing device or charger is beyond repair, Eargo will replace it with a new or refurbished unit at no cost. Power cords and USB plugs will be replaced free of charge.

Hearing aids and chargers that are lost or suffer damage not related to normal use will be replaced free of device charges for one time only. If one or both of the hearing aids or the charger become damaged or are lost again, after the one-time free replacement, or after the warranty period, Eargo will offer a one-time per unit replacement at a discounted cost of $395 each for a hearing aid or $295 each for a charger.

The warranty will not cover devices bought through eBay (or other unauthorized distributors), or damage caused by improper handling or care, exposure to chemicals, undue stress, water immersion, third parties, or services performed or attempted by an unauthorized service center.

Eargo Hearing Aid Accessories and Extra Features

Eargo Hearing Aid App

Consumers can use the Eargo app to personalize their Eargo Neo HiFi and Neo hearing aids by removing sound programs they don’t use, which means they won’t have to tap their hearing aid as often to switch between sound programs. The app also lets the hearing aid wearer check the battery status of their hearing aids and charger, access how-to videos and FAQs, and contact Eargo support. 

The Eargo charger must be paired to a mobile phone in order for the user to operate the app.

Charger Bundle

All Eargo hearing aids come with the on-the-go charger/carrying case in one, USB cord, and USB plug. The charger can provide a few hours of battery life after only a 30-minute charge. Fully charged hearing aids will last approximately 16 hours. The charger’s battery is built into the case, so the charger has to be charged as well. Eargo hearing aids will charge at the same time as the charging case.

Flexis

Eargo recommends wearers replace their Flexi Palms, Flexi Fibers, or Flexi Domes at least once a month to every two months. Extra Flexis are $25 and come in packs of six.

Wax Filter Screens

Additional wax filter screens that include the replacement tool are available for $25. Customers will receive 15 2.5mm wax filters at this price.

Learn More on Hearing Aids