Best For Comfortable In-Ear Hearing Aids

Providing hearing loss solutions since 2010, Eargo is a company focused on providing a consumer-centric experience utilizing the latest technology. Eargo is a DTC (direct to consumer) company, which means that customers can purchase hearing aids directly from Eargo’s website without seeing a hearing specialist, making it a faster customer-led buying experience.

Eargo partnered with one of the market leaders in micro-acoustic mics and speakers to develop one of its smallest models, the Eargo 5. The unique silicone earbud creates a secure fit and anchor for the speaker to sit closer to the eardrum. This leaves more space within the ear canal to catch sound whereas standard hearing aids tend to block most of the ear canal. Because of their small size and ability to be suspended deeper into the ear canal without attaching to the outer ear, we’ve ranked Eargo as the “Best For Comfortable In-Ear Hearing Aids” among our list of the best hearing aids.

What You Should Know About Eargo Hearing Aids

Prospective Eargo customers should be aware that the company  offers the following: 

  • Free Hearing Screening: Eargo’s hearing test evaluates customers’ hearing abilities as well as their lifestyle and personal needs. While wearing headphones, prospective clients will answer questions about their unique situation and test their hearing.
  • Introductory Demo Call: Customers will be able to schedule a video chat with one of Eargo’s licensed hearing pros after receiving their hearing aids. They’ll learn how to properly wear their devices, adjust settings, use the charger, and keep them clean.
  • Samples: Eargo offers customers a ‘try before you buy” free, non-functional hearing aid sample to test drive the fit and style of their devices before they make their purchase.
  • Risk-Free Trial: After purchasing Eargo hearing aids, customers have 45 days to decide if the product is right for them. If it’s not right for them, they’ll receive a full refund. 
  • Lifetime Telecare: For the lifespan of the hearing aids, Eargo provides support from licensed hearing professionals to help consumers get the most out of their purchase.

Eargo Audiologist Safety Score

Caring.com worked with two expert audiologists to research and evaluate popular hearing aid brands for safety. The resulting Safety Scores are calculated using a system of three core metrics and 11 subcategories covering access to professional care, accuracy of the brands’ hearing tests, and more. You can find a detailed explanation of Caring.com’s Hearing Aid Safety Scores by reading our Methodology.  

Eargo Safety Score:

Hearing Test & Consultation:

Eargo offers a free “hearing check”, but not an official audiogram performed by a licensed professional. Though easily accessible online, our audiologists did not find the hearing check to be accurate.

Fitting & Follow-Up Care:

Eargo devices include access to lifetime support and remote adjustments. It scored poorly for its device fittings because devices are not custom-programmed based on one’s individual hearing needs.

Device Safety:

While Eargo is fully licensed by the FDA, not enough documentation was provided to ensure that industry-leading safety measures, including safe decibel limiting, were utilized.

one eargo neo hifi hearing aid held in hand

Eargo Hearing Aid Models 

Features
Eargo Max
Eargo Neo HiFi
Eargo 5
Eargo 6
Cost Per Pair
$1,450
$1,950
$2,450
$2,950
Fit Type
CIC
CIC
CIC
CIC
Rechargeable
Yes
Yes
Yes
Yes
Bluetooth Streaming
No
No
No
No
Audio Personalization
No
Yes
Yes
Yes
Active Noise Cancellation
Yes
Yes
Yes
Yes
Dynamic Feedback Reduction
Yes
Yes
Yes
Yes

Max

The Eargo Max is the most affordable hearing aid that Eargo offers to their customers and is best suited for those who have mild to moderate high-frequency hearing loss. While this model isn’t as customizable as the others, there are four different sound profiles to choose between. A small sleek design makes the Max a nearly-invisible, completely-in-canal choice for customers who are looking for a discreet hearing aid. The silicone Eargo Flexi Fibers offer a soft and comfortable fit.

Max Highlights:

  • Device Type: CIC
  • Battery Type: Rechargeable nickel metal hydride
  • Standout Features: Almost invisible
  • Custom Programming: None
  • Cost: Starting at $1,450 OR $67/month

Pros and Cons of Eargo’s Max

Pros:

  • Comes with three different sized eartips
  • Rechargeable battery
  • Practically invisible
  • Affordable pricing

Cons:

  • No Bluetooth streaming
  • No custom programming

Neo HiFi

Eargo Neo HiFi

Sitting in the midrange price point for Eargo hearing aids, the Neo HiFi is a more advanced model that can be further personalized through the company’s mobile app. The convenience of the rechargeable battery, small size, and invisible design make this a great option for people who have mild to moderate high-frequency hearing loss. The Flexi TetraPalms offer an extra-soft ear tip to provide an even better fit and improved sound experience.

Neo HiFi Highlights:

  • Device Type: CIC
  • Battery Type: Rechargeable nickel metal hydride
  • Standout Features: Silicone Flexi Tetrapalms
  • Custom Programming: None
  • Cost: Starting at $1,950 OR $90/month

Pros and Cons of Eargo’s Neo HiFi

Pros:

  • Improved ear tip from previous models
  • Mobile app compatibility
  • Advanced noise reduction
  • Stable feedback cancellation

Cons:

  • No Bluetooth streaming
  • No custom programming

Eargo 5

eargo 5 hearing aid with charging case and box

The Eargo 5 offers improved sound quality and a magnetic, easier-to-handle contactless charging pod. The newest feature that stands out is the Eargo 5’s ability to be fine tuned remotely without needing to make a trip to the audiologist. The new Sound Match technology allows customers to perform tuning tests and adjustments with the use of their smartphones through the Eargo app.

Eargo 5 Highlights:

  • Device Type: CIC
  • Battery Type: Rechargeable lithium-ion
  • Standout Features: Sound Match technology
  • Custom Programming: No
  • Cost: Starting at $2,450 OR $78/month

Pros and Cons of Eargo’s Eargo 5

Pros:

  • New Sound Match custom tuning at home
  • Improved sound quality
  • Mobile app compatibility
  • Magnetic contactless charging

Cons:

  • No Bluetooth streaming
  • Higher price point

Buying Hearing Aids from Eargo

Customers can take the free hearing screening on the Eargo website to determine if their hearing aids are a good fit, and any questions can be answered by the hearing specialists through their free telecare calls. There’s no need to make an appointment at the audiologist’s office before purchasing from Eargo. Their medical-grade hearing aids can be bought online through their website in as little as 2-3 days. Eargo products can also be purchased over the phone.

After receiving Eargo hearing aids, customers will schedule a welcome call with one of their hearing specialists to remotely fine-tune their device. Support is available for the lifespan of each device they sell and their mobile app can be used with most of their models to further personalize and enhance the user’s experience.

Eargo’s Mobile App and Accessories

Mobile Apps by Eargo

  • Eargo Neo HiFi: This app was designed to be used with the Neo or Neo HiFi models. Users can personalize their hearing aids to function differently depending on the environment they’re in, allowing them to hear better in noisy places. Sound and volume settings are also adjustable through the app. 
  • Eargo: The Eargo app is compatible with the Eargo 5 and Eargo 6 hearing aid models. Similarly to the Eargo Neo HiFi app, users can customize their hearing experience. Eargo Sound Match allows users to create three different programs to use depending on their environment. Settings can be adjusted, alerts and reminders can be created, and licensed hearing professionals can be called all within the app. 

Eargo Accessories

  • Ear Tips: Eargo’s unique ear tips come in a variety of sizes and in either of their signature “petal” or “flexi” forms. The petals are large rounded silicone tips that come in a closed or open style, while the flexis are more like soft silicone spikes.
  • Wax Guards: Guard hearing aids with a specialized screen and remove wax easily from hearing devices.
  • Mic Caps: Protect the delicate hearing aid microphone and clean the sound inlet with a mic cap.
  • Chargers, Cables, Adapters: Eargo sells replacement packs containing a charger, power cable, and USB adapter for their various model systems.

Eargo Hearing Aid Warranties and Repairs

Each device and charger comes with a one-year warranty provided by Eargo. The warranty begins the day the product is received. Within each warranty, unlimited repairs and one-time loss and/or damage is provided to the original purchaser.

During the warranty period, Eargo will inspect and repair or exchange the damaged or lost device for free at their discretion. After the warranty period has ended, at Eargo’s discretion, they will repair or replace the device with a new or refurbished model for a deductible of $295 per device. Customer support should be called for instructions before sending any devices to Eargo.

Frequently Asked Questions About Eargo Hearing Aids

How much do Eargo hearing aids cost?

Eargo offers multiple price points for its products. The lower the price, the less advanced the technology. Prices for their least expensive model start at $1,450, while the most expensive hearing aid they carry starts at $2,450. There are monthly financing options available for customers who would like to pay over time. Apply online through the Eargo website or over the phone.

Can I buy Eargo hearing aids online?

Yes. Eargo has made their products available for purchase directly through their website without having to see a hearing specialist. Although they do recommend meeting with one of their hearing professionals either in person or online through a telecare call, customers can take a hearing screening test online to help choose the right device.

Are Eargo hearing aids good?

Eargo hearing aids could be a good choice for people dealing with mild to moderate high-frequency hearing loss. They are definitely leading the way with their small, sleek, and efficient designs. Eargo models are also on the more affordable end of the hearing aid price range, making them a reasonable and accessible option.

What types of hearing aids does Eargo sell?

Customers will only find CIC (completely-in-the-canal) hearing aids on the Eargo website. The company has taken up the mission of creating the most comfortable, discreet hearing aid on the market. They’ve teamed up with leading speaker, microphone, and battery manufacturers to create surprisingly small hearing aid models.

Do Eargo hearing aids have Bluetooth?

Eargo hearing aids do not have built-in Bluetooth to stream TV, music, or phone calls. Their chargers, however, do have Bluetooth capability that enables users to customize the settings and performance of their device through the Eargo mobile app while they’re charging.

Are Eargo hearing aids rechargeable?

Yes. Every Eargo model has rechargeable batteries. The Eargo 5 is made with a lithium-ion battery while the Max and Neo HiFi are made with nickel metal hydride batteries. Eargo actually partnered with VARTA to create a rechargeable battery just for the Eargo 5 model. The battery is fully charged within four hours and can last up to 16 hours.

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