Birch Heights

(20)
7 Kendall Pond Rd, Derry, NH, 03038

Reviews of Birch Heights


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March 27, 2016

By relative30

I am a friend or relative of a resident

I helped my dad move into Birch Heights. It's a very nice place with nice and professional people, and my dad loves it. The room is a small studio, but it works for him. It’s what he can afford. They have card rooms, a pool table, and other activities like that and events happening all of the time. It’s pretty busy. I ate some really good food in the dining room.

September 07, 2015

By Amy110587150

I am a friend or relative of a resident

We love Birch Heights. We have only been there for about eight weeks, they feel like it’s their new home, they are settled, and they couldn’t be better. I like the exterior appearance; it was set off the road in a quiet neighborhood When I went inside, the staff greeted me right away, and the thing that actually sold it for me was that they didn’t try and talk to me about it. They just tried and sit and eat with a couple of the residents. The residents were so happy that I know that my parents would be too. The residents told me about their experience and how much they loved it there. The food was delicious. My mom is a lifelong cook, and she loves the food. They do have a very full calendar, and my parents will be enjoying it. They feel all the pressures of their own home taking off of them, and you can see that they are doing better a week from eating a better diet, and they have pink cheeks from being out of the sun and walking around. I think they could help more my folks get more involved in the activities than they are.

February 19, 2015

By Michele25

I am a friend or relative of a resident

My mother is in independent living, and she is doing very well. She is at a place called Birch Heights owned by Holiday. I think the facility is great. I even think the food is good. Everybody there has been very nice. I was there through the holidays, and I went to their Christmas party. They were very nice and very accommodating. There were going to put their roll away beds so that I can stay there a couple of nights while I'm there. I like the people, and I think the facility is fine. She is staying in a one bedroom but a larger one-bedroom. It is an end unit, so it has a larger porch that she can sit on. It also has extra windows because it is on the end, so it is really nice. I like it there. They don't have any stove. She eats three meals a day which initially she wasn't doing. She was only eating breakfast and lunch. But now she goes down every night for dinner. They say it's like a 30, 60, 90 day thing, and they were right. After 30 days, she was comfortable because there were a couple of people that she knew there. It's in a small town. She got more comfortable as time went by. I don't think she hasn't taken the bus yet because she has lots of friends and family there. She has an aide that comes in one morning a week to make sure my mom showers and does some of the laundry. I think it is really nice. There is one thing that I do not care for is that they only have one central elevator. I know it is expensive, but I think it is very poor planning. They should have two elevators.

December 30, 2014

By Caring99608950

I am a friend or relative of a resident

Birch Heights was beautiful. There was a very calming effect when you walk in, there was a lot of stuff to do there, and it was very clean, the apartments were very nice; it was just very nice. The staff was excellent. We were there after lunch and before dinner, so we didn't get to see anything in the dining room. There were women playing dominoes in one of the game room and like I said it was very peaceful in there.

December 09, 2014

By Bob98167950

I am a friend or relative of a resident

My father-in-law had been at Birch Heights for a couple of months. I am very pleased with every aspect of it: the cleanliness, the people, the friendliness, the activities that they do, and the food, and I am very pleased that he is too. I've eaten there several times myself. They have a very well-balanced menu. He is in a studio apartment. The space was ample. The staff was excellent and extremely helpful. They have a bus where they will take them to church. They have different activities outside of the building. They visit restaurants and they take them shopping. They have the activities within the structure itself such as exercise classes and wellness programs. The facility is only about five years old, so it's in very good shape. I would most definitely recommend this facility.

November 15, 2014

By Caring96904650

I am a friend or relative of a resident

Birch Height was very nice and the person who took us along the tour was just very thoughtful, and she had anticipated all the questions that we would have had. Like I said, my uncle fell in love with the place. Actually, I did email the lady who I had talked to and told her that he had moved in there, asking for her assistance because she was also very helpful and she continues to send little tidbits of information. They showed us a variety of different rooms, some of them were furnished and some were not, just to give him a look and the opportunity to see the size of the rooms. The dining room was just extravagant -- we actually even met the chef and they opened the door of the kitchen to let us see the kitchen facility. It was very nice. They had tables for four and the chairs actually had rollers on them -- so if somebody has difficulty moving on chairs, they can roll and I thought that was kind of neat. At this point my uncle is still independent, although we did have to get him some assistance because he had a wound on his leg. He has been going to the wound center and he is not able to change his bandages, although they have a company called Integrated Health Services -- when we needed help for him, we were able to just call Integrated. Then, they called Wound Center and got the authorization to help him out, which I found very convenient. You can walk around outside if the weather is good and you can also walk the hallways, and they have a room where you can play cards, and a room with a large screen TV where they offer movie nights. They just seemed to have more activities. In his case, he wasn’t cooking a lot, so he was going out to restaurants all the time and he has three meals a day. He is really enjoying it and claims that the soup was fantastic. He is extremely happy. It’s more like a community because people walk the hallways, elevator and to him, that seems to be what he wanted. They seemed to have an abundance of activities going on, and they have a table that tells you what’s on the menu for the day, and also tells you the different activities. They have exercise activities. I actually stopped by to see him about a week ago on a Sunday, and they had about 20 residents in a room, and they had somebody singing and playing the guitar. They have had politicians going there and if anybody wants, to go listen to the politician. They seemed to have activities that people want to join in. I called him last Friday to see how he was doing and I got a callback on a Saturday morning and he said, he was in the game room until midday and apparently, some gentleman asked him if they could play, and he ended up playing, so he is making new friends and they do have things to do. If you are religious, they have a little chapel, so if you want time to spend alone and reflect, they have people that will come in for services. For instance, they will take them to some of the local churches. I noticed that they did have time to go church on Saturday afternoon or Sunday at some of the local churches. They seemed to be a very good facility and he seems extremely happy. He is the type of person who, if he is not happy, he will definitely let you know.

October 31, 2014

By Caring101098050

I am a friend or relative of a resident

I'm at Birch Heights. My daughter found this place for me. I have been here for four years. The staff's work attitude seems fine. The rooms and apartments are very nice. There is a choice of apartments, i.e., one-bedroom apartment with living room, bedroom, and bath. They have some two-bedroom apartments, and they have studio apartments. Food is acceptable; however, they could improve on the dining experience. Regarding security, this place is very safe.

June 28, 2014

By Caring4315

I visited this facility

We liked the good sized rooms at Birch Heights, as well as the monthly payment. The room has a refrigerator, and we can also have a microwave. But there is no stove, and that is one thing that bothers me. I will have a wheelchair there, and a bus will take me where I need to go. We were there for dinner and we really enjoyed it. The meals are served in a cafeteria. In addition, it’s wide open, clean, and everybody is really kind.

February 28, 2014

By caring05541

I visited this facility

Birch Heights is a really nice place and I noticed that they were having activities when we went there. They were lot of people around and that was great. It was a bit expensive as far as I was concerned.

February 28, 2014

By Caring68906850

I am a friend or relative of a resident

My mom was in an independent living facility called Birch Heights. It was lovely. This community was wonderful. There were two people who run the facility and they were absolutely wonderful. Everything was positive. It was simply that my mom got to a point where she needed more than independent living, otherwise she would still be at Birch Heights because it was really a terrific place. My first impression of it was that it was very attractive, clean and neat. The people there were happy. The caretaker who toured us around was so nice, so helpful, warm and caring. The staff was very attentive. My mom was in a studio apartment, but it was just typical. However, it was certainly spacious enough for her. They also had one-bedrooms and two-bedrooms. The food was very good. The wait staff was young people. They were friendly, fun, attentive and good. For activities, they really had the same things as every other place, e.g. games, card games, groups coming in, movies, and all that sort of thing. They also had a van that would take them to places. The only thing I didn't like, and it is significant, is their parent company. When we tried to get her deposit back, which was guaranteed that we would get it back in 30 days, it took them almost three months to give us our money back. There were a lot of hassling and I actually had to resort to threatening to inform the attorney general of New Hampshire if they didn't refund us. So the parent company was bad but the Birch Heights itself was wonderful.

February 28, 2014

By Caring77967250

I visited this facility

Generally the staff are very good to us when we had our visit at Birch Heights. What I like about them is that they have a lot of things going on for the residents. Their rooms are small, but adequate. I didn’t eat there, but their food looked good. Their rates are not cheap, but very competitive. I also like that they have a short term option and that looked very good.

September 18, 2013

By Barbara70174550

I visited this facility

Birch Heights was very clean, neat and had no smell to it. The rooms were very nice as well as the dining room. The staff who gave us the tour was very good and she gave my husband some muffins. They had a bar where the residents came and had muffins or snacks anytime they wanted to. The people seemed friendly there. I would recommend this facility to others.

August 30, 2013

By Aileen35

I visited this facility

Birch Heights was a very nice facility and I had a good impression. It was well kept. You could use your car too. The people and the residents were very nice. They have different programs going on.

July 24, 2012

By gregnaha

I am a friend or relative of a resident

The staff were generally friendly. A number of the residents often complained about the co-live in managers who often ignored the complaints of residents. Their complaints were often related to the dining room. Though the menu changed from day to day, it was still very restricting, and the majority of the dining staff were overly rude and unwilling to make accommodations for the residents. As far as maintenance of the rooms goes, it often took far too long for things to get fixed. Most of the residents weren't able to change lightbulbs, and would sometimes have to wait as long as a week for maintenance to help them. At least the actual facilities were nice. There was a large garden outside, and transportation around town was provided. There were lots of events planned for the residences, and apart from the lack of response from staff, the residents seemed generally happy to be living there.

August 01, 2011

By Heavenly Home

I visited this facility

I visited this facility with my husband, brother and mother. We were given a brief tour of the facility. The tour consisted of two model rooms, the dining area and the excercise/activity room. We were also given tasty cookies. I was very impressed. This facility serves 3 meals a day to its residents and also has drinks and healthy snacks available during the day and evening. If you are looking for a 5 star assisted living area....this is the place.
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Photos of Birch Heights


Features of Birch Heights


Costs

  • Minimum Rate: $2849/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Room Service For Meals
  • Dining Extra: Private Dining Room

Features

  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Hiking Trails
  • Tv Room
  • Resident Parking

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping

Technology and entertainment

  • Cable In Rooms

Activities

  • Offsite Activities
  • Lectures Discussions
  • Wii Sports
  • Fitness Room

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests

General

  • Minimum Age: 55

About Birch Heights


Birch Heights is located in Derry, NH, providing a vibrant backdrop for your new life as a valued member of our caring community.

From pleasant housekeepers, to attentive servers at mealtime and helpful maintenance technicians who are there when you need them, this community is the new extension of your family. We take pleasure in getting to know each of our residents and look out for their comfort and happiness. Our chefs prepare three delicious meals each day, served in our beautiful dining room. We provide housekeeping, linen services, fun and stimulating activities, off-site excursions, transportation to your personal appointments and a variety of classes and programs. Our warm, comfortable community and our friendly staff and residents will welcome you. We look forward to making your life easier any way we can.

So come to Birch Heights for a visit...and stay!

*We understand that each individual is unique and that needs may change over time. Holiday Retirement does not provide any health care services. However, residents are welcome to receive services from any outside home health care provider of their choice to help them continue enjoying life at our community.

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Birch Heights


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