Incompetent is the term I have to use.
My wife (the patient) had a visit by a PT and an OT, and enjoyed working with both of them. Also both of them called me and filled me in on the visit and made reasonable suggestions about things that could be done to improve our setup. (I had been at work but there is a licensed care giver with my wife when I am not there.)
When the Speech Therapist (Rita) visited, she had my wife crying hysterically by telling her she needed to go back into a nursing facility. Rita denied saying this to me but the next day Signature had a Care Conference and made the decision to stop caring for my wife saying she needed to go back to a nursing facility.
They didn't even bother to tell me about this decision! They didn't get any input from me. They did not talk to the nursing facility my wife had just come out of. They just called and told our Primary Care they were stopping treatment.
A patient's mental state is very important to the recovery process but Signature decided to completely ignore that and made a decision without all of the relevant information. My wife was in a very bad state while in the facility and sending her back would be extremely depressing to her. (The facility was fine, my wife just hated being away from home.)
Speech (Rita) had left a list of a dozen things that I was doing wrong. Then talking on the phone, Rita went through that list again. "This is wrong, this is wrong, this is wrong....". She made me feel pretty worthless as a husband trying to do my best caring for my wife.
So while some of the interaction was fine, overall it was pretty bad.
Signature Home Health is a home health agency serving Bellevue, WA and the surrounding area. Signature Home Health offers around-the-clock medical and non-medical care in the home. Contact the agency for more details on services and rates.