My grandmother was a resident at Heisinger Bluffs in Jefferson City for several years following a stroke that left the right side of her body weak. Initially, we were very pleased with the level of care she received at Heisinger Bluffs. The staff seemed to genuinely care about her comfort and safety. When we would visit her there, she was happy and took part in several activities, and she was very social. After a couple of years, though, she seemed to be growing weary of her stay there. New staff was hired and they didn't have as much concern for the residents. I went to visit her one day to find that her sheets had not been changed in over two weeks. I met with the director of the facility a few days later and made my concerns known. I expected them to be ignored, and had already begun looking for another facility, but I was pleasantly surprised to discover that my concerns were taken very seriously. While I still feel that I should not have had reason to schedule a meeting with the director, they did address the problems and my grandmother enjoyed the rest of her days there.