North Ridge Health and Rehab
5430 Boone Ave N, New Hope, MN 55428
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Reviews of North Ridge Health and Rehab in New Hope, Minnesota
1.92
(27 reviews)
Facility
2.5
Staff
2.9
Food
2.4
Activities
1.6
Value
2.2
Dois Korthof
1
|
October 18, 2023
My sister was here in 2016-17-18 and I have a friend there now for one year. Rooms are adequaate - not cleaned well or often enough. Interactions with staff are difficult as there are so few english speaking employees, I do not believe they take my friend from the bed except when absolutley necessary. She is partially paralized. She ges no social activity. There are no ammenities for my friend - Dialysis 3 times a week.
Provider Response
Sister of Current Resident
5
|
February 17, 2023
My brother recently entered Northridge with some very challenging needs. The level of skill, care and attention received exceeds expectations. While the facility may be a bit dated, it is clean, comfortable and there is a fair bit of activity going on..... residents seem happy. The staff works as a cohesive team, the front desk is helpful, there are good safety protocols in place and, the food presentation and quality is surprisingly good. Our famiy is very pleased with our experience at Northridge.
Provider Response
anyoymous
1
|
February 8, 2023
I highly do not recommend sending anyone here . This is the worst nursing home . They left my family member sitting for 3 weeks with no shower . They are rude . Everytime i come visit there are no nurses on floors when needing help . I have to go and get things for my family member because the nurses say they would and never come back . It is horrible definitely need better staffing . The nurses here are horribly trained talk to the residents with no common sense also treat them with no respect and are very lazy and should not be able to work at a facility like this . I can no longer trust this facility and will be finding somewhere else for my family member to go to and also will be reporting this to the state ! This is unacceptable! You guys need better nursing staff ! I also seen roaches as i go into the bathroom that is so disgusting they are rarely clean ! Something needs to get done ! Nobody wants their family members living at something like this that’s not sanitary! I will be finding somewhere else for my family member to go !
Provider Response
Jerry
3
|
August 12, 2022
My wife is in North Ridge Health and Rehab. It is just an average nursing home. The help is always difficult for my wife. Some of the staff are not trained, or some are not trained properly, or they do not care for their job. My wife said that occasionally she gets a good meal, but on average she doesn't. They have a dentist's office and medical people come in. They have a recreational room for them to gather and do activities. They have landscaping out there and what the residents call a platform to smoke cigarettes. Other nursing homes I saw were cleaner. We've asked for things to get done and for help in certain areas, and they said they would do it, but it never materializes.
Provider Response
farinella
1
|
July 8, 2022
The staff at this nursing home is terrible they think it's funny to leave people lying in pain and agony . Going to the bathroom issues and then teasing about it so they say. Never getting them up and out of bed to get sun light, fresh air ect. They may be short staffed and busy, or not, but they need to be better to the people that are in there. Someone better do something about this and soon. Ze
Provider Response
ssterud11
2
|
September 18, 2021
When I visited my friend she was put into another room without being told. The room she is in, all the drawers are discusting. They look like they haven't been cleaned in several months or maybe years. The clock does not work. The window does not open. It is very musty in here. There is carpet instead of washable flooring. The carpet does not look like it has been cleaned in years. The bathroom is not clean either. Behind the toilet, again, looks like it has been cleaned in at least several months. The toilet seat isn't attached correctly or is the wrong shape. She was told her bed moved when she sat because it was too low. I looked at the bed and discovered the head of the bed was not locked. Food arrives cold. One of the nurses told her to urinate on her pad instead of giving her a bed pan.
Provider Response
pk9773
1
|
March 13, 2021
The first night I was there I had no pull cord or call button for help. I asked for one. I was told they dont have a way or anything to help me and bo back up options. Then they told me to yell for when I needed help. Great ideal,not. Plus they closed my door so when I yelled for help no one could here. Plus there was an agressive resident and no one could here me yell when he was in my room. I called my family crying terrified for my safety. Then next day management was ask to come see me. When they finally did they told me that actually do have back up options that that was upsetting. Then I finally got a official call button. I was relieved but learned i shouldn't be. I would push push for help and wait 20 min to 1hr or more. Also yes i did video record not having a call system and the voice of dude yelling at me for his "missing" car keys. And now that im stable i can report them. Never send loved ones to this place if you don't want them to have to wait a long time or even get propper cares.
Jamesn
3
|
August 27, 2020
This place truly sucks, cuz they let you sit in a wet diaper for hours and also allow you to lay in pain. They do have a few good staff that do care and go out there way to help you out. I will never recommend this place to anyone. Their occupational and physical therapy staff are awesome.
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Services and Amenities of North Ridge Health and Rehab in New Hope, Minnesota
General
- Resident Capacity: 443
Medicare
Health
1.0
Overall
1.0
Quality
4.0
Staff
1.0
About North Ridge Health and Rehab in New Hope, Minnesota
North Ridge Health and Rehab is a Senior Living provider in New Hope, Minnesota that offers residents Nursing Homes services. Contact North Ridge Health and Rehab for more details on services and rates.
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