Brookdale Lake Mary

150 Middle Street, Lake Mary, FL, 32746

Reviews of Brookdale Lake Mary

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May 28, 2015

By Gloria44

I am a friend or relative of a resident

We didn’t have a good experience at Brookdale Lake Mary (Emeritus at Lake Mary). My mother was there only a little more than a week. I paid a lot of money to put her there, and my only request was that somebody check on her a certain amount of times during the day and escort her to the dining room so she got her meals. They did not do that, and two days after I left on a trip, she fell and split her head open while trying to make it to the dining room with no assistance. When she fell, I think there was approximately 25 minutes before they responded to her alert button. I did call the fire department, and the fire department confirmed it for me. I showed up at different times. I would walk in late in the afternoon, and I wouldn’t see anybody anywhere other than people just on the porch smoking; I felt very uncomfortable. In my opinion, the rooms and apartments are substandard for what they get. I look at baseboards and the bathrooms, just the little details. It doesn’t have to be new, but they could do a better job of cleaning. The dining room and the tables look nice. She enjoyed their meal in the dining hall, but being someone who didn’t see well, she needed to have somebody come to the table and say this is what we have to offer you to eat today; you can have this or you can have that. Mother wouldn’t necessarily speak up, so they would bring her stuff that she couldn’t chew or eat or didn’t even care for because she couldn’t read the menu. I looked around the room, and I’d say 90% of the people need softer foods. They need things that are either pre-cut-up or things that they can do themselves. It seemed like they were just in a hurry to bring you something and walk away. When we went there, they said that you’re not allowed to have rails on your beds, so we had to rent a hospital bed because it made it easier for her to raise it up and then get out of bed. When we rented the hospital bed, they made us take the rails off, so she still had nothing to pull up on. Somebody else might find it fine; it just didn’t work for us at all. It’s not a place I would recommend for somebody.
Provider Response

We appreciate you sharing your concerns with us. Please be assured the safety and well-being of our residents is our first priority and we share their concerns as well as the concerns of their loved ones. We would welcome an opportunity to discuss it with you personally and hope you will call us at 877-400-5296.

April 14, 2015

By Caring104755850

I visited this facility

Brookdale Lake Mary was very beautiful. The salesman and the folks were very friendly, but it was not a good fit for my mother. It was too big for her. The surrounding was very upscale. The rooms were beautiful. The dining room looked good. They had a variety of activities. It would be good for an elderly person who still had some capabilities to take care of themselves.

February 27, 2015

By Pam102906650

I am a friend or relative of a resident

My father is in an assisted living in Brookdale Lake Mary. Everything is very nice except for the carpeting. His room is very nice, and it's sufficient for him. It's just one room with a bathroom, and it has a small kitchenette with a small refrigerator and a couple of cupboards. The daytime staff are great; the middle of the night are not so good. What impressed me were the availability, the food, and the staff on site.

November 11, 2014

By Sandee3

I visited this facility

I would never go to Emeritus. The rooms were small. The grounds and outside are beautiful, but the smell was bad. The staff was friendly. It just wasn’t the right place for him.
Provider Response

Thank you for taking the time to share your concerns. We are committed to continuous quality care and will share your feedback with our team to address the issues you have raised.

August 29, 2014

By Rachel15

I visited this facility

I like the arrangement of the dining area at Emeritus at Lake Mary. It’s very much like a restaurant setting. You have multiple choices with regards to their food and I thought that was nice. They have numerous kinds of activities once a month, they have people who come in to entertain them as well. It's really nice. I definitely was able to check out the menu and they have a good assortment of food. They also kind of accommodate your likes and dislikes with regards to the food. The room is quite spacious. The staff looked like they had adequate staff. The people are very friendly and they greet everybody. It captivated me from the minute I walk in.

May 11, 2014

By jim upper

I visited this facility

Emeritus was fine. The staff was excellent. I saw the rooms and the dining room, and they were all fine. However, the residents are a little crowded in the lobby area.

March 27, 2014

By gwen9

I visited this facility

Joe was extremely helpful in fulfilling my requests and desires for my husband. It is first step initiative and he was tremendous and knowledgeable in his information. I deeply appreciate his concern as well as other members of the staff for the well-being of my husband.

December 01, 2013

By Caring75026250

I am a friend or relative of a resident

Mom was at the Emeritus at Lake Mary's memory care unit. She has a studio apartment and it was really nice. The people there were all wonderful and really nice. The staff were very caring and sweet.

September 21, 2013

By flore

I visited this facility

I visited this facility when looking for Respite Care for my Dad while we were away. It is a lovely place and the staff is very welcoming. The residents seemed happy and engaged in activities. The staff interacts with the residents, taking a few minutes to just stop and talk to the residents as they see them around the facility. The rooms are very nice and they are nicely furnished for those seeking just a temporary stay. We ended up choosing this facility because the staff here went the extra mile to make my Dad feel welcome. They came to the house to visit Dad and got to know him on his own turf. They listened to him and planned for a buddy resident with similar interests to help ease Dad into his new environment. The staff here is very understanding and compassionate.

June 25, 2013

By Charles13

I visited this facility

Emeritus is a big complex, it's a lot newer and cleaner. They do your washing, three meals and two snacks every day and they help with your medicine. They have a doctor that comes every day. This place is better than the other one I visited.

March 19, 2013

By Jay2

I visited this facility

Emeritus at Lake Mary was under different management when I moved my three aunts there. They wanted to be together. I just got disappointed because they got worse. When I first moved them there, they made their own ice cream and fresh cookies every day for dessert. There was a lot of enthusiasm. Everyone who work there was very friendly and really easy to reach on the phone. It took about five years until they all passed away. Over the years, the place changed hands and they became much less available. I found people wandering around the parking a lot.

March 15, 2013

By Caring0437

I visited this facility

Emeritus at Lake Mary have changed directors several times in the last two years. They change the staff so quickly that you never get a chance to get to know everybody. And I know someone who is currently living there.

June 29, 2012

By Caring459

I am a friend or relative of a resident

The staff at Emeritus were absolutely the best while my father was there. He was an Alzheimer's patient and in that entire time he never got a bed sore. That was because the staff was always attentive, even when work loads were high due to flu outbreaks that happened only a few times. Every time we visited, he was well taken care of, clean, fed, and happy. The staff all knew him by name and us. Even those who had moved on to other positions would stop us in the street to ask how he was doing. So to me that has to be the best level of care possible and just shows how well trained and caring those staff in Emeritus. Thanks always to these people!
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Photos of Brookdale Lake Mary

Services & Amenities of Brookdale Lake Mary

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments


  • State Licenses: 10162

About Brookdale Lake Mary

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience. They will tell you they appreciate all the options while living at an Emeritus Senior Living community.

The sense of community is all around you when you become part of the Emeritus family. Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Our Family is Committed to Yours.®

Amenities and Services
  • Daily assistance with bathing and dressing
  • Medication management
  • Dining assistance and special diets
  • Assistance with reminders and redirection
  • Escorts and assistance with walking
  • Emergency response call system
  • Housekeeping
  • Laundry and linen service

*Rates subject to change at any time. Level of care not included.

Assisted Living Facility #10162

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Brookdale Lake Mary

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