MobileHelp vs Bay Alarm Medical
COVID-19 Update: Since the medical alert industry is considered to be “essential” during the COVID crisis, monitoring and customer service centers are still open and ready to help. To learn more about how a medical alert device can help keep you or your elderly loved one safe and connected during this pandemic, take a look at our list of essential products for seniors during COVID-19.
According to the National Council on Aging, “falls are the leading cause of fatal and non-fatal injuries for older Americans,” and the U.S. Centers for Disease Control and Prevention reports that 25% of American adults aged 65 and older suffer from one or more falls each year. Although medical alert devices can’t protect seniors against falls and medical emergencies, these devices can ensure that first responders and loved ones are alerted right away, increasing the odds of a full recovery from injuries.
Thanks to the growing awareness regarding senior safety and the increased demand for solutions that support independence among older adults, there are now dozens of medical alert systems on the market. While all of these systems provide similar services, there are distinct differences in technologies, devices and pricing that can make choosing the right medical alert system difficult.
To help you select the right medical alert system for yourself or your loved ones, we’ve researched all of the best medical alert systems available in the United States. This guide compares two leading brands, MobileHelp and Bay Alarm Medical. Each company offers landline and mobile-based call services, fall detection and GPS tracking; however, there are some distinct differences with regard to the devices and services.
|Side By Side Comparison||MobileHelp||Bay Alarm Medical|
|Up-Front Equipment||$0-$349.95||$9.95 shipping (free shipping with semiannual plans)|
|Contract||No contract required, but fees are lower, if paid upfront for 3, 6 or 12 months||No contracts--Billed Month-to-Month|
|Optional Monthly Add-On Services||$10/month for automatic fall detection||+$10/month for 4G/LTE connection for in-home medical alert system
+$5/month for protection plan
+$3/month for wall button or $10 for four
+$3/month for extra/spouse medical alert button
$0-$5/month for caregiver tracking app
|Water-Resistant Wearable Devices||All wearable devices are waterproof||Pendant or wristband|
|Connection||Landline or cellular (AT&T)||Landline or cellular (AT&T network)|
|2-Way Voice Communication||Through in-home base unit or mobile device only||Through in-home base unit, wearable cellular pendant or On the Road car device|
|Range (From in-home base unit to landline service)||Up to 600' in open, unobstructed space||Up to 1000' in open, unobstructed space|
|Battery life||30 hours battery backup on in-home base unit|
Up to 24 hours on mobile pendant
Battery life on non-rechargable neck pendant and wrist button is 5 years
|In-home call button battery is rated for 5 years with a 32-hour battery backup in a power outage
Battery in 4G/LTE button lasts up to 5 days
The Automatic Fall Detection pendant has lasts up to 2 years
|FALL DETECTION, LOCATION and RESPONSE SERVICE|
|Fall Detection||Add-on option for $10 per month with all systems||Add-on option available for both in-home and mobile systems for $10 per month|
|GPS Locator||Yes - with cellular-based mobile systems||Included with On-The-Go, On the Road and 360 Protection|
|Coverage Away From Home||Yes with cellular-based mobile systems||Yes (with cellular-based devices)|
|24/7 USA Call Center||Yes - two call centers based in Syracuse, NY, and Corona, CA.||Yes - two call centers located in Idaho and Utah|
|TRELAWEAR smart jewelry pendant|
Up to 3 battery-powered, wall-mountable buttons can be linked to each system
|Extra pendants and wrist-wearable buttons
PIN-protected emergency key lockbox for first responders
Wall-mounted emergency buttons
Based in Boca Raton, Florida, MobileHelp offers a wide variety of at-home and mobile medical alert systems and devices that work with either a landline or cellular connection. MobileHelp’s lineup of medical alert devices include traditional pendant-style buttons, a user-friendly Smart Watch from Samsung and a jewelry-style pendant which may appeal to subscribers who are looking for a discrete medical alert solution.
Pros of MobileHelp:
- Operates two domestic call centers (Syracuse, NY, and Corona, CA) that provide service in English, Spanish and 240 additional languages through a third-party translation company
- Emergency operators have a minimum of 2-years post-secondary education and/or two years of military service
- Offers unique TRELAWEAR jewelry-style pendants that feature hand-cut resin stones and choice of a gold or silver finish
- The MobileHelp Connect app sends authorized caregivers and loved ones emergency and low-battery alerts and provides information about users’ location at no additional cost
- The MobileHelp Smart Watch works as a discrete emergency call button with enhanced health monitoring features, such as a step counter and heart rate monitor
Cons of MobileHelp:
- Up-front costs for Smart Watch are high, and there’s no option to finance device costs
- No price guarantee — monitoring costs may increase over time
- No discounts for a roommate/spouse help button
Bay Alarm Medical Overview
Bay Alarm Medical is an established, well-reviewed medical alert provider that receives high reviews for offering low monthly monitoring costs and basic, no-frills services that are reliable and cost-effective.
Bay Alarm Medical actively markets their products and services to subscribers of all ages and abilities, including school-aged children and adults who live alone. One of the most innovative devices offered by Bay Alarm Medical is their On The Road device and monitoring system. This unique plug-in, GPS-enabled device combines advanced integrated crash detection technology with traditional two-way medical alert monitoring, connecting drivers with the call center in the event of an automobile crash. The On The Road device also has a user-activated help button, and the mobile automotive service includes a mobile phone app that gives users access to the GPS location of the vehicle.
Pros of Bay Alarm Medical:
- Established U.S. company based in California
- Free activation and shipping
- Free roommate or spouse monitoring
- 30-day risk-free trial period for new subscribers
- Call monitoring technicians are certified emergency dispatchers
- World’s first medical alert system to offer an in-car medical alert service with automatic crash detection
- Services available in multiple languages through a third-party translator company
Cons of Bay Alarm:
- Plan pricing can be difficult to understand
- System upgrades such as fall monitoring and extra call buttons can quickly increase the total monthly service costs
- The On The Road mobile app may not be user-friendly for seniors and those who don’t use a smart phone
Monitoring costs between these two companies are similar when comparing costs for similar services and features. Pricing for MobileHelp and Bay Alarm Medical each start at $19.95 per month for basic, in-home service, and both companies charge an additional $10 per month for fall detection.
There are significant price differences for premium services, such as the On The Road service from Bay Alarm Medical and the Smart Watch from MobileHelp, however, it’s difficult to compare these prices as each of these products are proprietary to the respective providers.
Overall, we can’t choose a clear winner between MobileHelp and Bay Alarm Medical as both companies are well-rated by consumers, offer similar basic services and have similar price plans for comparable services and products.
MobileHelp’s innovative jewelry-style TRELAWEAR pendants may help increase compliance among subscribers who are reluctant to wear a traditional medical alert pendant or wrist button. The TRELAWEAR pendants are designed to look and feel like costume jewelry, complete with a hand-cut black onyx resin stone set on a silver or gold-toned pendant case with matching chain.
For users who operate a vehicle, Bay Alarm Medical’s On The Road service is well worth considering as it combines the features of a traditional medical alert system with advanced crash response and geo-locating services. This service may appeal to seniors and new drivers alike as well as those who spend a lot of time driving in inclement weather or unfamiliar areas.
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